Dear Lacey, Thank you for taking the time to write a review for ACCEO Smart Vendor POS and retail management system. We are thrilled to hear that you are enjoying the inventory management and ordering system. It's great to know that our system was a good fit for your store. We understand your concern about staff access and would love to set up a call to discuss your needs. We appreciate your feedback and are constantly working on improving our system to provide more flexible access options. We would like to meet so we can take your feedback into consideration as we continue to develop and improve our system. Please contact smartvendor.customersuccess@acceo.com to book an appointment with the Customer Success manager to discuss. We are pleased to hear that you have had a positive experience with our customer support team. We are committed to providing excellent customer service and we are glad that we were able to help you quickly resolve any issues you had. Thank you for choosing ACCEO Smart Vendor POS and retail management system. We appreciate your business and hope to continue to provide you with the best service possible.

Replied March 2023

We're glad to hear that you find our system capable of tracking everything from PO# all the way through to a sale. We understand the importance of comprehensive tracking in business operations. We apologize for any inconvenience you've experienced with features not being readily available. Your feedback is valuable, and we're constantly working to improve our system. If there are specific features you feel are missing, please let us know. We understand that the shift to online sales, especially in the wake of COVID-19, has posed challenges for many businesses. Integration can indeed be complex, and we're committed to simplifying this process to better suit your needs. We'd be happy to discuss your specific integration concerns in more detail. Your feedback is important to us as it helps us enhance our services to better meet the evolving needs of our customers. Please feel free to reach out to our support team at SmartVendor.CustomerSuccess@acceo.com to discuss any specific issues or requirements you have, and we'll do our best to assist you. Thank you for choosing us as your POS provider, and we hope to continue serving you effectively in the future.

Replied October 2023

We are sorry to hear about your experience with the accounts receivable statements. Our Product Owner reached out to you before this review was posted, inviting you to a meeting to discuss your concerns. We appreciate your business and would like to help with the issues you are experiencing. We are looking forward to meeting you so we can work towards a resolution of the issues on hand.

Replied October 2022

Thank you for taking the time to provide feedback on our application. We genuinely appreciate your insights as they help us improve our product. We're thrilled to hear that you find our tool beneficial for small businesses without the need for complex customization. However, we also understand your concerns about the user-friendliness, screen and menu upgrades, and the report writer. Your feedback is invaluable to us, and we are actively working to address these issues. In our commitment to providing a better user experience, we have a roadmap for improvements, including enhancing the accessibility of our products and modernizing the interface to meet the standards of 2023. We acknowledge that the report writer may feel outdated, and we are diligently working on ways to better meet the needs of our users. Your input is essential in guiding our development efforts, and we hope that as we make these enhancements, you'll find our application more intuitive and efficient for your business needs. Please keep an eye out for updates, and feel free to reach out with any additional suggestions or feedback you may have smartvendor.customersuccess@acceo.com . Once again, thank you for choosing our product, and we appreciate your valuable feedback in helping us improve. Manager, Customer Success ACCEO Retail Solutions

Replied September 2023

Thank you for the review of ACCEO Smart Vendor¿s easy to navigate and easy use to use interfaces. The Penny Rounding Update for Smart Vendor was made available to your store in November, 2013, as part of your annual Customer Care Support Plan. Unfortunately, your store¿s support plan lapsed a few months after that, and therefore the store did not keep pace with new software features or maintenance development. Smart Vendor does have the ability to scan and decode Random Weight Barcodes (deli counter type barcodes). The Gift Certificate feature allows you to refund the difference to a credit note, or any other form of payment that the consumer may redeem at a future date. Our web based gift card module is an integrated function in the sales register which helps track residual value . Our Smart Data Import Module has evolved into an extremely powerful tool for regularly importing supplier product lists, adding products and updating costs. We would be pleased to speak with you further.

Replied May 2018