ACCEO Smart Vendor
About ACCEO Smart Vendor
ACCEO Smart Vendor Pricing
Includes POS, inventory tracking, customer tracking, reporting, and barcode label printing. Multi-store solutions are also available. Contact ACCEO Smart Vendor for more information.
Starting price:
CA$4,500.00 one time
Free trial:
Not Available
Free version:
Not Available
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Most Helpful Reviews for ACCEO Smart Vendor
1 - 5 of 16 Reviews
Lacey
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Great System
The customer support is amazing, they log onto your computer and get things fixed really quick, I really appreciate their customer support. The system is not very complex, so it's quick to learn for anyone!
PROSI really like the inventory management and the ordering system, there are a few things I would change specifically for our store but I think most people would say the same.
CONSI don't love how much access staff can get, seems like it is an all or nothing access and I would prefer more options.
Reason for choosing ACCEO Smart Vendor
seemed like the best fit for us at the time
Vendor Response
Dear Lacey, Thank you for taking the time to write a review for ACCEO Smart Vendor POS and retail management system. We are thrilled to hear that you are enjoying the inventory management and ordering system. It's great to know that our system was a good fit for your store. We understand your concern about staff access and would love to set up a call to discuss your needs. We appreciate your feedback and are constantly working on improving our system to provide more flexible access options. We would like to meet so we can take your feedback into consideration as we continue to develop and improve our system. Please contact smartvendor.customersuccess@acceo.com to book an appointment with the Customer Success manager to discuss. We are pleased to hear that you have had a positive experience with our customer support team. We are committed to providing excellent customer service and we are glad that we were able to help you quickly resolve any issues you had. Thank you for choosing ACCEO Smart Vendor POS and retail management system. We appreciate your business and hope to continue to provide you with the best service possible.
Replied March 2023
Robert
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2023
Overall Review of Smart Vendro
At first Acceo was great after COVID we dont know if Acceo is the right fit due to most products selling online and the integration is quite complicated compared to other POS systems.
PROSThat everything can be tracked from PO# all the way through to a sale.
CONSThere are features that are not available which other companies provide with there POS system.Every thing has to be developed and priced out.
Reason for choosing ACCEO Smart Vendor
[sensitive content hidden] was the one to come to our company and demonstrate how Acceo would work best for us.
Vendor Response
We're glad to hear that you find our system capable of tracking everything from PO# all the way through to a sale. We understand the importance of comprehensive tracking in business operations. We apologize for any inconvenience you've experienced with features not being readily available. Your feedback is valuable, and we're constantly working to improve our system. If there are specific features you feel are missing, please let us know. We understand that the shift to online sales, especially in the wake of COVID-19, has posed challenges for many businesses. Integration can indeed be complex, and we're committed to simplifying this process to better suit your needs. We'd be happy to discuss your specific integration concerns in more detail. Your feedback is important to us as it helps us enhance our services to better meet the evolving needs of our customers. Please feel free to reach out to our support team at SmartVendor.CustomerSuccess@acceo.com to discuss any specific issues or requirements you have, and we'll do our best to assist you. Thank you for choosing us as your POS provider, and we hope to continue serving you effectively in the future.
Replied October 2023
Ryan
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed October 2022
Not intuitive. Horrible A/R statements
Nice people on the customer service team. Unfortunately, I have to talk to them way too often.
PROSIntegrates with our scales for weighing items.
CONSWhy press one button when you can press 5? Also, Accounts Receivable statements are an absolute nightmare and make us look unprofessional.
Reason for choosing ACCEO Smart Vendor
Lots of people in my industry use it
Vendor Response
We are sorry to hear about your experience with the accounts receivable statements. Our Product Owner reached out to you before this review was posted, inviting you to a meeting to discuss your concerns. We appreciate your business and would like to help with the issues you are experiencing. We are looking forward to meeting you so we can work towards a resolution of the issues on hand.
Replied October 2022
Roger
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed September 2023
Need modernization
Great tool to be used in a small business operated by mom or dad, without the need of special customized report or screens. Very simple and limited.
CONSIn 2023 this application should be more user friendly to access product and to generate reports, screens and menus need upgrades. Report writer is still in the 90's development.
Vendor Response
Thank you for taking the time to provide feedback on our application. We genuinely appreciate your insights as they help us improve our product. We're thrilled to hear that you find our tool beneficial for small businesses without the need for complex customization. However, we also understand your concerns about the user-friendliness, screen and menu upgrades, and the report writer. Your feedback is invaluable to us, and we are actively working to address these issues. In our commitment to providing a better user experience, we have a roadmap for improvements, including enhancing the accessibility of our products and modernizing the interface to meet the standards of 2023. We acknowledge that the report writer may feel outdated, and we are diligently working on ways to better meet the needs of our users. Your input is essential in guiding our development efforts, and we hope that as we make these enhancements, you'll find our application more intuitive and efficient for your business needs. Please keep an eye out for updates, and feel free to reach out with any additional suggestions or feedback you may have smartvendor.customersuccess@acceo.com . Once again, thank you for choosing our product, and we appreciate your valuable feedback in helping us improve. Manager, Customer Success ACCEO Retail Solutions
Replied September 2023
Derek
Consumer Goods, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed April 2018
Slow development and improvement, lack of various features, not recommended for major use
The only benefit we have received from this software is an introduction into the realm of POS software, and a medium to cause us to decide to invest in a better quality system.
PROSSmart Vendor is a fairly simple, contained system. All modules are under one window--Sales Register, Stock File, and System Setup, along with many more options. Basic sales entry is clear and simple for the most part, and training employees has gone fairly smoothly, within minimal time.
CONSLacks features such as reading certain styles of barcodes from variable weight scale stickers. Only reads the standard format, which makes problems with plu numbers longer than 4 digits. Has many options and modules that are not self-explanatory, and appear to be not generally useful. Does not natively support gift cards. It does have a gift certificate management, but that is fairly useless because you cannot redeem less than the total amount of the certificate. Thus we go back to pen and calculate the difference, and write it on the certificate. Smart Vendor also does not support import and export of data. The stock-file interface that you must use to enter and edit stock items is not efficiently designed. We chose this software over another similar system because Smart Vendor promised to implement penny rounding functionality sooner than the competitor. (In Canada, pennies have become obsolete). But it turned out that the competition had developed that feature quite a bit sooner than Smart Vendor--who had passed their promised date.
Vendor Response
Thank you for the review of ACCEO Smart Vendor¿s easy to navigate and easy use to use interfaces. The Penny Rounding Update for Smart Vendor was made available to your store in November, 2013, as part of your annual Customer Care Support Plan. Unfortunately, your store¿s support plan lapsed a few months after that, and therefore the store did not keep pace with new software features or maintenance development. Smart Vendor does have the ability to scan and decode Random Weight Barcodes (deli counter type barcodes). The Gift Certificate feature allows you to refund the difference to a credit note, or any other form of payment that the consumer may redeem at a future date. Our web based gift card module is an integrated function in the sales register which helps track residual value . Our Smart Data Import Module has evolved into an extremely powerful tool for regularly importing supplier product lists, adding products and updating costs. We would be pleased to speak with you further.
Replied May 2018