Aesthetics Pro Online Software


 

Aesthetics Pro Online is a cloud-based, HIPAA-compliant medical spa management solution that offers staff management, calendar management, client management, point-of-sale and marketing management functionalities within a suite.

The staff management feature enables users to manage employee timesheets, payroll, commissions and tips. With staff calendars, users can manage staff scheduling and avoid instances of overbooking.

Aesthetics Pro enables users to store all client information in HIPAA-compliant charts. Users can sign in from their devices and access records from any location.

The product also offers marketing management, which enables users to track leads and run targeted email campaigns for customer acquisition. Users can also integrate the software with a call-center solution and assign staff to follow up on marketing leads.

With the accounting module, users can generate real-time updated sales and profit reports to make informed decisions regarding their customer handling processes.

 

Aesthetics Pro Online - Multiple devices
 
  • Aesthetics Pro Online - Multiple devices
    Multiple devices
  • Aesthetics Pro Online - Web-based security
    Web-based security
  • Aesthetics Pro Online - Online e-record
    Online e-record
Supported Operating System(s):
Web browser (OS agnostic)

129 Reviews of Aesthetics Pro Online

 

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Software Advice Reviews (4)
More Reviews (125)

Showing 1-4 of 4

Jennifer from Skin Savvy
Specialty: Salon/Spa
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Many years of use and only gets better!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I love this software for our medical spa. It gets better every year. I have been using it for about 7 years. I love it!

Pros

Handles everything, very cost effective, you do get a lot for your money, support is very responsive.

Cons

The support team is sometimes a little hard to communicate with. (software engineers!) The marketing section is not as good as constant contact, so I haven't given it up.

Review Source
 
 

Megan from Skin Worthy
Specialty: Health & personal care
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Awful software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Please don’t waste your money and time. The sales team is happy, confident and helpful, but don’t be fooled that’s the only help you will get. DON’T BUY!!

Pros

The sales department is the only seeming helpful part of this company they will bend over backwards to win your business and then you’re on your own. Steer clear!

Cons

Zero customer service and a terrible product. The functionality of this software was completely overstated, it’s useless. The customer service is only available through a series of online “service tickets” or two 30 minute phone calls. The account managesre ar completely useless and refer you to anyone else. I’m flabbergasted at how terrible this company and product actually is. I feel completely duped.

Review Source
 
 

Cynthia from Wyndhurst Medical Aesthetics
Specialty: Salon/Spa
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Very unhappy with responses from customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Too many "clicks" and steps to insure that a payment is processed correctly. Too much room for human error! If you forget to click all these icons, the credit card number is not captured; therefore you are not compensated for your products and services. Not a user friendly Point of Sale system

Pros

Easy to schedule appointments. I do like the calendar and being able to see the full day and everyone's schedule.

Cons

The point of sale side of Aesthetics Pro is a NIGHTMARE! and I feel the training is VERY inadequate. Sending our staff a link to a couple of YouTube videos is a VERY POOR training protocol in my opinion!!! We have had nothing but problems for the last 5 months that we have used this system . Every time that we contact support, they offer "glitches" as the reason for any problems with functionality. Reading over others' reviews, the word "glitch" is used dozens of times. They need to take responsibility and own their flaws!! Some invoices look like a double charge which has resulted in credit cards being refunded when in fact there was never a double charge. This has caused our office to either let it slide and lose thousands each month or you have to call your patient to recollect a payment and that makes YOU look incompetent and could cause your clients to lose faith in you as a provider.

Review Source
 
 

Ryan from Cafe
Specialty: Health & personal care
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Navigation and use of this program could be great, but it falls far short.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would really think hard about what you need your business to be capable of before jumping into this program.

Pros

The layout of the program is very straight forward. Easy to use, but at a fault. Setting up the system is a breeze, and customer support is often quick to respond.

Cons

The program is so easy to use only because it isn't capable of doing much to begin with. Many common tasks are bogged down with tedious clicking. There seems to be no way to apply a setting to all client accounts (enabling email appointment reminders...etc.). The program seems like it needed another few months of testing to work out the bugs. Also, transferring information from another operating system to this one seems next to impossible. Again, only with highly tedious, one by one clicking can you get accomplished what you'd think would be simple.

Review Source
 
 
 
Showing 1-20 of 125

Judith from A New You Skin & Body Clinic
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Don’t be fooled.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

An ongoing battle with forms not saving, pages sticking and won’t scroll—Making clients and staff very unhappy. Chart forms that won’t capture the data entered. Needing new forms created that take months to get back. There is no way to run a client report showing you their yearly expenditures. There are no marketing retention reports that can be pulled. New features are only added if enough current clients complain about something.

Pros

It’s early on promises to be one stop for scheduling, charting, marketing.

Cons

Customer support is NOT into solving issues. I have talked with one guy that I was asking questions about the marketing reporting and I knew more than he did. And come to find out those ‘drip campaigns’ have NO functionality to run a report on who got them. Crazy.

Review Source: Capterra
 

Lauren from The Body Shoppe: Health & Wellness Center, Inc.
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

Great Software Option!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The overall experience has been pleasant. Customer service has been exceptional. Would highly recommend.

Pros

The software is easy to use and the available e-form library takes the work out of developing all new forms to utilize within the software.

Cons

The pricing is a little high, but comparable to other software which do not have as many feature as AestheticsPro.

Review Source: Capterra
 

Natalie from Elite Medical Aesthetics
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Our experience with AestheticsPro

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It been ok. We appreciate the customer service especially when someone calls us to help walk us through a process. I wish there was a manual available to refer to instead of submitting "support tickets." I like to use that as the last resort and feel like its the only way to get an answer.

Pros

Online Charting is a Pro
Easy to book people
Easy to add, adjust schedules

Cons

We do not like the system to add forms to AestheticsPro. It is not user friendly, cost effective,. We feel like we are getting nickled and dimed every time we need a form that is not available.

We would like to see better membership options/subscriptions as well. It is very limited.

Review Source: Capterra

  Response: AestheticsPro Online, MyAestheticsPro.Com

Date: November 2018

November 2018

 

Thank you Natalie!

 

Lisa from Ambiance MD
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Outstanding Customer Service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

One of the most striking benefits of AestheticsPro Online was the customer service that I received from my account manager. He was responsive, helpful, friendly, knowledgeable, and there for our office through every step. I have never experienced that level of customer service from any other software companies. I was very impressed. Thank you!

Pros

The patient records, before and after photos, pre-made aesthetic forms, great attention to detail throughout the program

Cons

The weekly and monthly schedule was a bit challenging to get used to. But otherwise, great software.

Review Source: Capterra

  Response: AestheticsPro Online, MyAestheticsPro.Com

Date: November 2018

November 2018

 

Thank you Dr. Allen!

 

PAOLA from MEDI SPA AT CHOTO
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

FIRST TIME USER

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very satisfied.

Pros

Easy to navigate. Great training videos. Support anytime I need it. Different capabilities to do everything paperless

Cons

Marketing emails could be better- as in larger quantities allowed to be competitive with other companies. For example we still have to use Mailchimp to get more emails out at a lower price.

Review Source: Capterra

  Response: AestheticsPro Online, MyAestheticsPro.Com

Date: October 2018

October 2018

 

Thank you Paola!

 

Pam from Youthful Medical Spa
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Medical Spa Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are using AP for Electronic medical records and phasing out paper charts

Pros

The customer service we experienced from
Nate and his training,patience and knowledge

Cons

The inability to choose who can edit a chart after a certain number of days

Review Source: Capterra

  Response: AestheticsPro Online, MyAestheticsPro.Com

Date: October 2018

October 2018

 

Thank you!!

 

Joanna from Integrated Medicine Institute
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Happily efficient!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer support are my biggest supporters. They are beyond helpful. Support team truly was one of the biggest reasons I purchased the system.

Pros

The system is very user friendly and the functionality really helps to streamline my practice. This is truly one of the important tools in my medical practice. I have a very lean labor pool and I can't afford to have too many redundancies. This system helps me avoid that.

Cons

I realize it is not meant to behave the same way an electronic medical record does, but I'd sure love the ability to prescribe from the system some day.

Review Source: Capterra

  Response: AestheticsPro Online, MyAestheticsPro.Com

Date: October 2018

October 2018

 

Thank you!

 

Kristin from Core Medical & Wellness
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

questions about creating pkg and service products

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love that this software is so easy to navigate once shown.

Cons

I really think you should be able to track lot numbers and expiration dates on service products.

Review Source: Capterra

  Response: AestheticsPro Online, MyAestheticsPro.Com

Date: October 2018

October 2018

 

Thank you!

 


October 2018

October 2018

Very outdated, unnecessarily complicated and not user friendly at all.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

A lot of functionality integrated in one system. That is about all I can say that is good about this software.

Cons

We have ongoing technical issues and features are not user friendly. Patients complain on a daily bases about the online scheduling system. For example, the updated scheduling system was way overdue and we were looking forward to an easy to use patient experience. BUT, for example, if a day is fully booked, the patient can still click on that day on the calendar. Why not block it out? Once they click on a booked day on the calendar, it just does not show any times and it does not say anything like 'No available appointments today'. So, once the patient gets passed the confusion about why they are stuck at this point, and why there are not times to click on, the patient has to toggle through days and days till finally finding a time slot if you are fully booked for a while. Why not have a button that says 'next available appointment'? We get complaints every day and I am wondering how many clients we have lost because of this new, but still so outdated system. That is just one example of many how outdated this software is. Once, all our services in our service list disappeared except one, and they blamed it on us. There is no App for the doc to quickly check or manage the appointment schedule. I can go on and on. Overall, we signed up with AestheticsPro to make our daily work easier, it has gotten much harder and started to look for another solution.

Review Source: GetApp

  Response: AestheticsPro Online, MyAestheticsPro.Com

Date: December 2018

December 2018

 

Thank you very much for your feedback. We would love to assist you further but the review software (Capterra, Software Advice, and GetApp) does not allow us to view the details of Anonymous Reviewers and therefore we are unable to offer the full customer service experience that we are more than happy to provide.

Enhancements being released this week should prove to effectively resolve some of the issues noted in your review. However, we would love to be able to assist you further with any inquiries that you may have. Please feel free to email us at accounts@myaestheticspro.com so that your Account Manager may coordinate all support utilities at our disposal to continue to assist you.

Have a great day!
-AestheticsPro Team

 

Julia from Le Lux Beautique
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Clunky software, poor customer service, having major regrets

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Save your self! Search for a different company.

Pros

I like that you can upload pictures and do echarting.

Cons

I strongly dislike their customer service. Every time I have a question for the setup the account manager send me tons of information and expects a small business owner to read a bibles worth of material. Wait for it...it gets better. The customer service phone number only takes messages. So if you have any questions or are stuck, your progress will be delayed. Other software companies have their FAQ's listed on their portals. They have screen shots and they populate easily on Google. Also our current company that we are working with has an awesome customer service line that you can call and their staff is so well trained. Switching in this aspect has been a disappointment to say the least. We are paying more now for extra features but I am not sure that I would have made the same choice had I known what I know now. All I can do now is share my reviews everywhere for any small business owner like myself to be aware. The setup is a night mare which was expected when you are customizing your own platform. My recommendation to this company is to hire more people and train them so well that your clients are not tempted to seek a different platform. We are even thinking about eliminating this transition and sticking with our old company.

Review Source: Capterra

  Response: AestheticsPro Online, MyAestheticsPro.Com

Date: October 2018

October 2018

 

Julie,

Thank you so much for taking the time to speak with me today to discuss some of your issues with the software and concern you had to date. I am happy we were able to find some middle ground and achieve a solution you are happy with! I look forward to speaking with you in the future, and if you need anything please feel free to reach out - Eric Haugland, Account Management Director.

 

Joni from Twelve Twenty Eight Mobile Medical Wellness
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Fantastic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Fantastic

Pros

All around excellent - from marketing to hippa to pos. The customer representative is always very helpful

Cons

Wish it interfaces with QuickBooks and Mailchimp

Review Source: Capterra

  Response: AestheticsPro Online, MyAestheticsPro.Com

Date: October 2018

October 2018

 

Thank you Joni!

 

Michelle from RejuvaWell
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Still learning the software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

They are quick to respond, which is nice.

Pros

I like that it is cloud-based and seems to have lots of functionality.

Cons

The program is a bit buggy and needs to be shut down at times. It also is missing some rudimentary basic navigational user sets and the design software is very basic.

Review Source: Capterra

  Response: AestheticsPro Online, MyAestheticsPro.Com

Date: September 2018

September 2018

 

Thank you Dr. Paris. It has been a pleasure working with you!

 

Lynnea from Balance Medical, PLLC
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Launching and Running a Medical Aesthetics Practice with Aesthetics Pro

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am extremely pleased with this remarkably comprehensive software - since it helps manage the medical, financial and marketing aspects of the practice. I purchased this software before launching a startup, and Aesthetics Pro has facilitated smooth operation in almost all facets of the practice.

The EMR forms and templates have easily edited text and graphics. The side-by-side photo gallery, which can marked, is also simple to use; the staff spends comparatively little time creating comprehensive medical records. Clients can access discharge instructions from the client portal, or we can email them easily if left behind. We will take advantage of online booking and in-application messaging as we grow.

But what really separates Aesthetics Pro from other EHRs is the seamless integration of marketing efforts and lead tracking. The increased efficiency (reduced staff time on redundant data entry) using a program that merges marketing software with EHR software. The lead list database in Aesthetics Pro has been crucial to our growth and success – converting a lead to client takes one click. Besides being able to send email blasts within the EMR, we can monitor the effectiveness of of all of our marketing campaigns – from print to digital to meet-and-greets. We’re also now able to track our referring clients, so we know those who like recommending us to others.

Aesthetics Pro’s inventory tracking is also invaluable. Highest praise for this well-crafted, robust software.

Pros

Tracks, manages and markets to new leads- including email blasts & touchpoints
Excellent EMR
Inventory tracking
Tracks efficacy of our marketing efforts to determine ROI
Metric reports are simple to generate
Tracks patient referrals and marketing effort effectiveness via rewards tracking
Dashboard tracks patient balances and services remaining in packages easily
Easy to create pop up notes for informal communication re: patient
Option to fully integrate the website and the practice management software
Frequently adds new features to augment quality of patient care and marketing
Scheduling by staff member, room and device helps avoid scheduling errors

Cons

The patient's allergies list/profile does not appear in the patient's dashboard, and does not pop up in any way while writing the patients' medical notes. Same for emergency medical contact.

The training information comes only video format, so its difficult to look up the answer to specific 'how to' questions after the videos have been viewed. Fortunately, the support staff is extremely prompt responding to both basic and complex queries via an in-application communication system - so these questions are quickly answered.

The way the consent and discharge forms are currently structured, we can alter existing forms, but cannot create or add new ones.

Review Source: Capterra

  Response: AestheticsPro Online, MyAestheticsPro.Com

Date: August 2018

August 2018

 

Thank you Dr. Villanova!! This is great info!

 

Jana from Mountain West Dermatology Aesthetics
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Just getting started

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Aesthetics Pro is an impressive, intelligent system with many layers of capability

Cons

No ability to customize the Treatment forms

Review Source: Capterra

  Response: AestheticsPro Online, MyAestheticsPro.Com

Date: August 2018

August 2018

 

Thank you Jana!

 

Ryan from Radiant Divine Medical Spa
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

AestheticsPro Online review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

User friendly. Very easy for my whole staff
To use and constantly up to date.

Cons

There’s nothing I can honestly say I dislike.

Review Source: Capterra

  Response: AestheticsPro Online, MyAestheticsPro.Com

Date: August 2018

August 2018

 

Have a great day Ryan, thank you!

 

Amanda from It's A Secret
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

It's A Secret

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Customer support is always very responsive

Cons

All the glitches can be frustrating.....

Review Source: Capterra

  Response: AestheticsPro Online, MyAestheticsPro.Com

Date: August 2018

August 2018

 

Amanda, please feel free to contact to discuss specific issues you have had so we may work to resolve them. Thank you!

 

Aileen from Fountain of Youth MD

July 2018

July 2018

Overall... very happy with your offering

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Cloud Based and improvements are updated on cloud versus us having to continually upgrade software on our side

Cons

Internal credit card provider is not very good.... should allow a more open architecture environment for this

Review Source: Capterra

  Response: AestheticsPro Online, MyAestheticsPro.Com

Date: August 2018

August 2018

 

Thank you!

 

Victoria from Advanced Medical Spa

July 2018

July 2018

Rep was able to take care of my issue.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is very user friendly! I enjoy the ease of the setup. It makes keeping our monthly reports at our fingertips. And making new monthly goals!

Cons

I don't like the fact that when i call for support, and if I get busy with a patient and they call, they leave a message to call back and leave another ticket! It's extremely frustrating to have to explain an issue over and over again. Especially when its a time sensitive matter.

Review Source: Capterra

  Response: AestheticsPro Online, MyAestheticsPro.Com

Date: August 2018

August 2018

 

Thank you Victoria!

 

Meredith from New Life Aesthetics

July 2018

July 2018

Support has been thorough, prompt and patient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The scope of what it offers an aesthetic practice, the accessibility from any device, and the charting for med professionals

Cons

The complexity of learning all that it has to offer as I have been using a much more simplified version and paper charting/documents for years.

Review Source: Capterra

  Response: AestheticsPro Online, MyAestheticsPro.Com

Date: July 2018

July 2018

 

Thank you!

 

Aileen from Rejuv MedSpa

July 2018

July 2018

Appreciated the interaction in detecting errors.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ability to document and place customer photos and able to build campaigns. Like the fact that patients are engaged through the platforms.

Cons

Setting up has been a little tough and wish had more one on one support just for the initial setup.

Review Source: Capterra

  Response: AestheticsPro Online, MyAestheticsPro.Com

Date: July 2018

July 2018

 

Thank you!

 
 
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