CAKE POS Software

4.59 / 5 (387) FrontRunners

Our advisors have recommended this product 42 times in the last 30 days

About CAKE POS

CAKE is a cloud-based point of sale (POS) solution for restaurants. Primary features include payment acceptance, guest and waitlist manager, online ordering, gift cards and table-side ordering.

It allows users to track real-time sales at different locations, wages, hours and overtime. The reporting module allows owners and managers to drill down into sales reports to find sales by week, day or hour. Payroll reporting helps users calculate wages and overtime and sales can even be compared to labor costs each hour.

Peak hours tracking and customer tracking are also available on-demand in real time. It offers an offline mode that allows users to manage restaurants and accept payments when internet connection is down. It offe...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

387 Reviews of CAKE POS

Average User Ratings

Overall

4.59 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(292)

292

4 stars

(59)

59

3 stars

(18)

18

2 stars

(9)

9

1 stars

(9)

9

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 387 results

June 2020

User Profile Picture

Allison from Anchor Allie's

Verified Reviewer

Company Size: 11-50 employees

Industry: Restaurants

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2020

Review of CAKE

I enjoy that there is 24/7 customer support with any issues. (love the new text feature)

Pros

I like that I can access it anywhere remotely to make changes, add menu items, and view sales.

Cons

I don't like the new update. I feel the original version is easier to use.

Reasons for Choosing CAKE POS

because of the remote in feature and the 24/7 customer support

Reasons for Switching to CAKE POS

the company Total touch was crooked, unreliable, and not trustworthy. The systems were constantly going down.

March 2021

Braden from Hot Dog King, Inc

Company Size: 11-50 employees

Industry: Restaurants

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Who Doesn't LOVE CAKE?

The data that CAKE provides me is incredibly valuable to our business. We love it!

Pros

We don't spend any time on training new team members to use our POS System (CAKE). Seriously, it's so easy we show them a few features and they are running it like a pro on day one. That in it's self has saved us a ton of payroll we use to spend on training. From a ownership perspective, we have four locations and I'm able to track them from my central office, Wonderful!

Cons

Negatives only fall on one piece of the equipment. The cash drawer and the insert in it are not built for the type of abuse they can take in some operations. I wish there was an option to purchase extra drawer inserts. There are no other negatives about CAKE.

Reasons for Choosing CAKE POS

Cake seemed to have a more durable product. The biggest reason was....When I spoke with all the sales staff from the different companies the CAKE representatives were the only ones that never talked negatively about their competitors. That let me know they didn't need to degrade the other guys, they had faith in the system they were selling. I now have the same faith in CAKE.

Reasons for Switching to CAKE POS

To provide my customers a better more efficient experience and to allow our team members an easy to use system that we as owners could easily track.

April 2021

Vangjel from Dhimiters

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

1.0

April 2021

If you don't want features that will help your restaurant grow this is it.

Benefits - very few, its a processing and pos basic. Issues - many, but do get resolved. Features - literally almost nothing. you get basic reporting. We switched to Toast.

Pros

Its useful that this POS offers 3 party features to install, to bad you gotta pay of them. Reports are easy to understand, what comes in and what your taxes are. Easy point of sale to use for your staff.

Cons

Alright after 2+ years of using Cake here it is for you guys. 1. On the phone with customer service probably 4 - 6 times a month. This is from reporting / dashboard issues, POS issues. Reporting issues: about 2 times a month we have to call about some kind of labor reporting issue and takes the engineers around 1 to 4 days to fix. Note - same issue occurs, another day or so for engineers to fix. Dozens of times we will be on the phone with a customer service rep, and both them and I will be having issues loading the reports to examine them. One time we were literally both waiting over 25 minutes for it to load. As a restaurant one of the best reports you could have is when the system literally tells you the cost of EVERYTHING. Ya, you won't be getting this with cake. Sure, you can add the cost of a single item to you (why even have this feature if it doesn't deduct it for you) but it wont deduct it for you at the end of the day. You'll have to do this on your own to figure out what it actually cost you. Cake takes into account on recommendation that their customers give them, I think and thats at least what they say except their features are almost non-existent. No marketing, No rewards, very basic reporting. Their hardware is super expensive, our kitchen printer stopped working and they quoted us like $450, I found it on amazon for $115. Just remember the 2.50% + $.10 a swipe, will actually really be costing you 3.50%. I could go on but I'm limited on characte

Reasons for Choosing CAKE POS

At the time they seemed to be the best fit for us, and worked pretty well for the time being.

Reasons for Switching to CAKE POS

Better feature, hardly more expensive. Seems to be more restaurant oriented.

April 2021

Amy from Tail Feathers

Company Size: 2-10 employees

Industry: Food & Beverages

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

You won't regret this business partnership!

Very impressed with everything - the hardware, software and team of staff have all been great

Pros

We went thru a total of 7 product demos before selecting CAKE. Hands down was the most inclusive and best reporting features for our Bar / Restaurant / Bowling Alley. The couple times I have had questions, I've had great support and resolution very quickly. I'm not a tech person, and this was a super easy install and implementation for me to do with the rep over the phone. My menu build was very quick and the questions I have had since original upload have been answered quickly.

Cons

The only issue I have had is occasionally something will disappear that I know I have added as a modifier. Unsure if its a glitch, but it's been so minor that we haven't been inconvenienced at all.

Reasons for Choosing CAKE POS

Overall had the best fit for reporting and user friendliness. Customer Service and our demo were what put everything over the top

Reasons for Switching to CAKE POS

Purchased the business and knew we needed a better system for accounting and order flow.

April 2020

Tammy from The Coffee Shop

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

CAKE, WOW!!!!!!

24/7 Friendly, Supportive and Caring CAKE team member answer the phone ready to help! As a brand new business owner this is what we needed from day one of choosing CAKE to even now 18 months of being in business. I am never made to feel like my question is dumb or my confusion is stupid. The team member works with me until my issue is resolved or they offer to get additional clarification or help for me if needed. If you ever want to call me I will be happy to go into further detail as to how we could not have made a better decision for THE COFFEE SHOP, [SENSITIVE CONTENT HIDDEN]

Pros

When starting our coffee shop we knew we needed a POS. We did not know where to start. Once CAKE came to our attention is was hard to look anywhere else. The help from understand our need as newbie's to walking us through every step of set up was fantastic. What I like most about the software would take too many words.

Cons

There is not much I do not like about the CAKE software. If I had to choose a "least" favorite issue it would be that I wish the "Busy Hour" report was available on Universal Admin with a date range option. Also I wish Dashboard had a changeable date range option.

Reasons for Choosing CAKE POS

We choose CAKE POS for a number of reasons. The most important one being the care that [SENSITIVE CONTENT HIDDEN] gave us when explaining the system to us. He was always very open and honest with his answers and was patient with our decision time. 2ndly we choose CAKE POS because of the integrated merchant reader and the flat fee associated with it. Others systems gave us the run around of "If this type of card is used the fee is $ ____ or if this type of card is used the fee is $______. We couldn't start a new business with that many variables. The team member care, equipment pricing, the monthly fee's, and set card processing were all things that went into our making our best choice of CAKE POS!