# ConnectSmart® Kitchen Software Reviews, Demo & Pricing - 2026 > Review of ConnectSmart® Kitchen Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/ca/retail/connectsmart-profile --- [Home](https://www.softwareadvice.com/) / [Restaurant Management Software](https://www.softwareadvice.com/retail/restaurant-management-comparison/) / ConnectSmart® Kitchen Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/retail/connectsmart-profile/reviews/) # ConnectSmart® Kitchen 2026: Benefits, Features & Pricing Wondering if ConnectSmart® Kitchen is right for your organization? Our Restaurant Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview ConnectSmart® Kitchen 4.6 [(15)](https://www.softwareadvice.com/retail/connectsmart-profile/reviews/) Pricing Pricing available upon request ### About ConnectSmart® Kitchen ConnectSmart Kitchen is a cloud-based and on-premise kitchen display system, which assists small to large-sized restaurants with meal production tracking and programmed preparation timing. Its key features include video streaming, routing configurations and order management. The application helps operators align kitchen workstations with orders, manage multiple tables and resolve issues in real-time. Managers can use the analytics feature to track employee activity and monitor kitchen efficiency. Additionally, it enables hoteliers to check food quality, design various meal courses and control time delays. ConnectSmart Kitchen includes a capacity management feature, which lets supervisors manage remote orders and record information such as vehicle numbers and pickup and delivery time. Support is provided via phone, email and documentation and pricing is available on request. The solution comes with a mobile application for iOS and Android. Wondering if ConnectSmart® Kitchen is right for your organization? Our Restaurant Management Software selection experts can help you in 15 minutes or less. ## ConnectSmart® Kitchen User Interface ## Popular ConnectSmart® Kitchen Alternatives Main Product ConnectSmart® Kitchen 4.6 [(15)](https://www.softwareadvice.com/retail/connectsmart-profile/reviews/) Ratings Breakdown - 4.0Ease of use - 4.14Value for money - 4.47Customer support - 4.40Functionality Pricing Available upon request Get Price Alternative Product [Restroworks](https://www.softwareadvice.com/product/77505-Restroworks/) 4.9 [(613)](https://www.softwareadvice.com/product/77505-Restroworks/reviews/) Ratings Breakdown - 4.85Ease of use - 4.63Value for money - 4.72Customer support - 4.79Functionality Pricing Available upon request Get Price Alternative Product [KickFin](https://www.softwareadvice.com/retail/kickfin-profile/) 4.9 [(117)](https://www.softwareadvice.com/retail/kickfin-profile/reviews/) Ratings Breakdown - 4.84Ease of use - 4.83Value for money - 4.80Customer support - 4.76Functionality Pricing Available upon request Get Price Alternative Product [Toast POS](https://www.softwareadvice.com/retail/toast-pos-profile/) 4.2 [(552)](https://www.softwareadvice.com/retail/toast-pos-profile/reviews/) Ratings Breakdown - 4.23Ease of use - 3.84Value for money - 3.69Customer support - 4.12Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [UpMenu](https://www.softwareadvice.com/retail/upmenu-profile/) 4.9 [(14)](https://www.softwareadvice.com/retail/upmenu-profile/#reviews) Ratings Breakdown - 4.79Ease of use - 4.93Value for money - 4.79Customer support - 4.79Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [HungerRush](https://www.softwareadvice.com/retail/hungerrush360-profile/) 4.1 [(76)](https://www.softwareadvice.com/retail/hungerrush360-profile/reviews/) Ratings Breakdown - 4.40Ease of use - 3.75Value for money - 3.76Customer support - 4.26Functionality Pricing Available upon request Get Price ## ConnectSmart® Kitchen Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## ConnectSmart® Kitchen Features - Popular features found in Restaurant Management Employee Management Inventory Management Kitchen/Menu Management Online Ordering Order Entry Point of Sale (POS) Real-Time Notifications Reporting/Analytics Sales Reports Wait List Management - More features of ConnectSmart® Kitchen Activity Dashboard Order Management Order Tracking Real-Time Analytics ## ConnectSmart® Kitchen User Reviews Overall Rating 4.6 Ratings Breakdown 5 60% 4 40% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.0 Value for money 4.1 Customer support 4.5 Functionality 4.4 AL Angela L. Verified reviewer Restaurants 10000+ employees Used weekly for more than 2 years Review source Reviewed March 2020 Great People, Great product 5 I think it is great, the team there, \[SENSITIVE CONTENT HIDDEN\] have supported us since early 2000's and are great partners who understand the product inside and out and can make great recommendations. The team we worked with for CSK8 upgrade did an amazing job, \[SENSITIVE CONTENT HIDDEN\] and enjoyed working with them. I dont have to interact with support much as the software is steady and runs without technical errors. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: I am able for the most part to make changes and understand what those changes are going to do without too much help from QSR. It is intuitive so I can try things on my own and see if they work. Cons: There are some features that have multiple options and some that could use another option. For example Concepts feature we use to signify an item has to go to another station to be sold. However the feature is only able to be used with plu numbers and there are only a few spaces so editing the xml is the only way to manage it and I have to add each item every time we add a new item. I would like the ability to use a different method, like a print route (qsr calls it Department) then I would only have to set that up once and its done. I dont like managing the differences between our sites, but that isnt qsr fault. I have 3 different datasets and to manage it, I have to send down individual files to each site, well all the files are named the same so I get confused. I have to change the datasets on different days to differentiate which file goes where. I dont like the kitchen console being in the cloud as the managers would like to have to have the ability to delete stuck checks if needed, but since it is by ip address, it is something that would be site specific. If it was something that had a GUI where the Kitchen Console had a link on the local side, but you could use a drop down box to assign the ip automatically so you are sure you have the correct IP per site. Because once you do get to kitchen console, it doesnt say which site you are in, and it could be possible to be deleting checks from another location, so we are not able to allow them to use that feature Read More BA Brian A. Verified reviewer Food & Beverages 1001-5000 employees Used daily for more than 2 years Review source Reviewed March 2020 A versatile solution for all types of restaurant operations 5 Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The best thing about Connect Smart Kitchen is its versatility. I hvae used the solution in full service dining restaurants with 300-600 seats as well as fast casual restaurants with the majority of the business coming from digital channels and the food being consumed off premise. The product is so flexible that you can solve for almost any operational situation you can think of. I have you used several other kitchen management products from major POS providiers and none can match Connect Smart Kitchen Cons: The Con, comes as a price for the solution being so flexible. It is not easy to configure. I have been using the solution for over six years now and feel like I am still a novice. I rely on my sales engineer to help with most of the configuration. Reasons for choosing ConnectSmart® Kitchen It had everything we were looking for. Reasons for switching to ConnectSmart® Kitchen We switched to QSR because we wanted features that were not available with our previous solution. We could not wait for the features to be developed, we needed additional features to increase efficiency and throughput so we made the move to Connect Smart. Read More BP Brian P. Verified reviewer Food & Beverages 10000+ employees Used daily for less than 2 years Review source Reviewed March 2020 Need a Quickservice Option 5 Ratings Breakdown 4 Ease of use 1 Value for money 4 Customer support 5 Functionality Pros: The new graphics capabilities compared to KDS. Cons: We are a quick service chain with no need for 90% of the functionality of ConnectSmart yet we need to purchase the full package just to get the speed of service data. Reasons for choosing ConnectSmart® Kitchen Seems as though QSR Automations has a bit of a monopoly but we are actively searching for an alternative. We love the few, basic features that we're using but can not justify the price. Reasons for switching to ConnectSmart® Kitchen The only reason we’ve switched from KDS is that CSK allows for an attractive guest facing ‘order ready’ screen. Read More BB Ben B. Verified reviewer Restaurants 1001-5000 employees Used daily for more than 2 years Review source Reviewed March 2020 QSR Connect Smart Review 4 Overall using Connect Smart Kitchen has completely transformed our kitchen performance. Our cook times have dropped considerably and the overall noise level in the kitchen has dropped. Ratings Breakdown 2 Ease of use 4 Value for money 5 Customer support 3 Functionality Pros: I really like the cloud based management ability in the QSR portal it gives me the ability to easily manage the QSR platform for 35+ locations from my office. The portal also gives me the ability to view reports of ticket times and metrics on different stations by location to be able to identify bottlenecks or issues in the restaurant. Cons: The portal can be confusing because of all the features that this software has. I think the layout of the management portal could be redesigned for ease of use with dropdowns or check boxes. This software is not for someone who is not tech savvy. Read More CH Clint H. Verified reviewer Restaurants 5001-10000 employees Used daily for more than 2 years Review source Reviewed March 2020 KDS Works 5 We have been fine with it. Seems to be the main player in the market. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The ability to space out the timing on our stations and correctly design plays based on it. Cons: the inability to upgrade old versions to new versions Reasons for choosing ConnectSmart® Kitchen You are a better software. Read More DW David W. Computer Software 1001-5000 employees Used daily for more than 2 years Review source Reviewed July 2017 I Implement our QSR solution - Its a great product, getting better all the time! 4 many. timing/routing of items, reporting, Micros integration - cloud integration with other QSR products Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: CSK delivers the solution we need for our restaurant. The design and functionality meet professional standards and are easy to use. Updates for feature requests are frequent. Support for this product is excellent. Cons: Some design elements of the Builder need attention. Manual TeamAssist db distribution (hope to resolve this in 2.0) Few complaints, but have a couple of feature requests that can resolve all claims. Read More MR Michael R. Verified reviewer Food & Beverages 5001-10000 employees Used daily for more than 2 years Review source Reviewed March 2020 QSR KDS 5 Little rough in the first year or so. Now can't see opening a store without it. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We have used it for so long that the implementation is so much easier now and we can get through almost any issue pretty quickly. Cons: That I forget some of the easy steps to get things dealt with. Reasons for choosing ConnectSmart® Kitchen Micros KDS Read More NB Nicolas B. Restaurants 1001-5000 employees Used daily for more than 2 years Review source Reviewed August 2018 Great solution for my Operations 5 I'm very happy with QSR as a customer for the last 5 years. I strongly recommend the solution for restaurant industry Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: Improvement of my Operations standards Monitoring of my Back of House Higher my quality of service, speeding delivery to the table Constant improvment and new releases Cons: Working in Italy, the support is a bit too far Read More SD Shawn D. Verified reviewer Restaurants 501-1000 employees Used daily for more than 2 years Review source Reviewed March 2020 Review of KDS 4 Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Features and above store management is key Cons: Overall the platform is stable and works great. Read More DS Dennis S. Used weekly for more than 2 years Review source Reviewed July 2017 Great Product! Great Support! 5 Improves efficiency in the kitchen! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Software is very customizable and the support for the product is tremendous! Our current dataset has a lot going on and the support staff is very knowledgeable and has the experience to dissect issues specific to our environment. Cons: Only knock is the maintenance for bin counts is only maintainable at the site level in our current version of CSK(3.8) Read More Showing 1 - 10 of 15 Reviews [See All Reviews](https://www.softwareadvice.com/retail/connectsmart-profile/reviews/) ## ConnectSmart® Kitchen Popular Comparisons [Restroworks vs ConnectSmart® Kitchen](https://www.softwareadvice.com/compare/77505-Restroworks/vs/84273-connectsmart/) ## Other Top Recommended Restaurant Management Software [Clover](https://www.softwareadvice.com/retail/clover-profile/) **3.8** (575) Recently recommended **109** times [Toast POS](https://www.softwareadvice.com/retail/toast-pos-profile/) **4.2** (552) Recently recommended **84** times [Epos Now](https://www.softwareadvice.com/retail/epos-now-profile/) **3.8** (721) Recently recommended **59** times [HungerRush](https://www.softwareadvice.com/retail/hungerrush360-profile/) **4.1** (76) Recently recommended **26** times Stuck Between Options? 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