Spruce Software

3.38 / 5 (13)

Our advisors have recommended this product 1 time in the last 30 days

About Spruce

Spruce software is based in Microsoft Windows and designed around a document management solution. Spruce provides information from point of sale to the integrated general ledger. With drill-down capability throughout the solution, users can connect outside data and web links directly to transactions, customers, jobs or vendors.

Spruce offers integrated business intelligence through tailored analytic views, including alerts and drill-down ability. Reports can be exported to Microsoft Excel or PDF and users can access Spruce from any workstation or tablet with internet access.

Spruce AnyWare provides mobile access. Internal staff can obtain proof-of-delivery signatures and photos, submit remote orders, receive inventory, perform credit overrides, conduc...


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Supported Operating System(s):

Windows 7, Linux, Windows 8, Windows 10

13 Reviews of Spruce

Average User Ratings

Overall

3.38 / 5 stars

Ease-of-use

3.5

Value for money

3.0

Customer support

3.0

Functionality

3.0

Ratings Snapshot

5 stars

(4)

4

4 stars

(4)

4

3 stars

(1)

1

2 stars

(1)

1

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 13 results

January 2019

Kyle from Carter Bros Lumber Company

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 2 years

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

January 2019

Very Satisfied

As with any software of this nature it is only as good as the information you put into it. If you do not input purchase orders correctly or receive the product correctly it will not keep your inventory correct or cost correct. The learning curve is not high but you do have to take the time to learn how to use the software and what the different functions will do. As with any software change or upgrade do your homework first and list out your expectations to see if the software you are looking at will meet those expectations.

Pros

Very user friendly. POS works well and is quick to get customer invoiced. The document management built into the software is very good and eliminates the need for paper files. Can easily tag external documents and scan into the software and tag to specific invoices, orders, quotes. Customer support has been great to deal with. They provide a good online help system with videos and documents to explain how to work with the software. There are lots of add on features if you need them. The implementation went very smooth when we switched over from the ECS PRO system we were on. The day we went live we were up and running that afternoon on the ECI Spruce system. The implementation team outlined a course of action over several months to get everything in place and tested before the actual go live date. The key to the success we had was in the planning done by Spruce and on us acting on there advice and getting the training and pre implementation check list done.

Cons

Crystal reports (optional add on) does take some time to get used to and is a little hard to use on initial setup. But overall it offers good reports.

October 2017

Kevin from Rycenga Building Center

Company Size: 11-50 employees

Industry: Building Materials

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

October 2017

Growing our Business with Spruce

Pros

We went live with Spruce in 2009. Like any software change, we had some bumps in the road. Spruce helped us smooth out the bumps and made the whole process simpler then expected. Their committed staff were there to help and assist. Now, several years later, we continue to learn and utilize existing and new Spruce software features that help our performance, reporting, and bottom line. Their Tech Support have been responsive and timely. Spruce is progressive and cutting edge.

Cons

One of the biggest challenges for us is training the staff for change and the benefits for that change. Educating them to see that one upfront work around may appear to save time but in fact creates several hours on the back side.

April 2019

Danny from Berlin G. Myers Lumber Corp

Company Size: 11-50 employees

Industry: Building Materials

Time Used: Less than 2 years

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

April 2019

Spruce review

Spruce has helped our business become much more efficient, especially at the end of the month. What used to take us hours to perform now only takes 45mins to an hour.

Pros

The part I like most about Spruce software is the overall function of the "Point of Sales" portal. For the majority of our team this is the only area they use on a day to day basis. Spruce allows our team members the access and ability to check stock, pricing, purchase orders, customer profile information and much more all from the same screen they use each day when entering orders for our customers.

Cons

The area I like least about Spruce software is the crystal reporting that is used. I know there are hundreds of pre-written reports that are available, but having the ability to create reports and change reports within Spruce would be nice.

January 2020

Katie from Wylaco Supply Company

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 12 months

Review Source


Ease-of-use

3.0

Customer support

1.0

Functionality

2.0

January 2020

Poor Customer Service

Pros

It has a good inventory system. But if you are coming off anything but another program that your inventory is already in (i.e. a manual system) be prepared to spend a lot of time updating and correcting many things. It could work well for many industries, but you need to be sure yours is one of those (i.e. lumber) and you ask many questions before agreeing to this program. We have made it work for us since we've invested so much money, but it hasn't been easy.

Cons

Customer Service is horrible. You call in and basically get a call center of people who can look up the same things you can look up through their on-line help. Otherwise they have to send you to a support specialist who typically has to call you back. It takes quite a while (days not hours) for them to actually call you back and typically I have to call and raise a fuss to get a hold of anyone. The GL is primitive. There is no easy way to get reports and any information back out of the system. The only way I've found to do this is you have a learn Crystal reports, purchase the product or pay more money to have them write you a report. This is a very rigid program. If you have anything special or any "different" way of completing tasks, you will have to conform to the program. It's very difficult to get the program to conform to you. Also if you have invoice terms rather than statement terms, you will not get a proper statement to send to customers monthly. They consider each invoice the "statement". And if you have discounts on those invoices you cannot change that amount if your customer does not take that discount.

Response from ECi Software Solutions

Replied January 2020

Katie, I'm sorry to read that you feel our support team isn't getting back to you in a timely manner. Our front-line customer service reps do handle the initial calls to hopefully resolve the easy requests and keep our support specialists free to help with the more critical/urgent questions. We are going to reach out to you and review your support inquiries, so that we can understand how/where we can better meet your expectations on response times. We can also discuss your reporting/statement concerns to understand what you need and how to accomplish that in the software. Again, we appreciate your feedback and hope we can help you with these issues soon. Your Spruce Team

December 2019

Shannon from Noltex Truss

Company Size: 201-500 employees

Industry: Construction

Time Used: Less than 6 months

Review Source


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

December 2019

Horrible Software and Support

Spruce was not support responsive. Once we brought our conversion issues to light, with supporting written documentation, we were not serviced, responded to, nor did the Spruce representatives attempt to right the massive errors and lacking experiences.

Pros

Nothing to speak of sadly! We did not receive what was "sold" to us as a solution.

Cons

The user interface is not directly connected to the GL. EVERYTHING is a Journal Entry into the GL. Sadly, not a software for a middle market customer.

Reasons for Choosing Spruce

Truss related features for BDFT management and job tracking management. Spruce did not delivery anything promised. Buyer beware of smoke and mirrors.

Response from ECi Software Solutions

Replied December 2019

Shannon, We are so sorry to hear that you are struggling with your software and disappointed with our level of support. We are researching your account and the specific issues you mention and someone on our management team will reach out to see how we can help. Again, we appreciate your feedback and hope we can resolve your concerns soon. Your Spruce Team