All Thrive Reviews
1-21 of 21 Reviews
Sort by
Jake
Verified reviewer
Internet, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed December 2019
Excellent POS Software
Overall very excellent piece of software that suits our needs perfectly!
PROS-Allows for a lot of reporting that alternatives did not allow -Easy to onboard new users, overall very simple to use, which is great for a business where onboarding new employees is fairly regular -Support is timely and effective
CONSHad a couple minor reporting issues that required us to use some workarounds, but we were able to get what we needed in the end. Just required a little bit of "expertise" w/ the software. Hopefully support will see our emails and remedy the issue so nobody else has to "figure it out" on their own like we did, although it isn't the worst thing in the world.
Alan
Restaurants, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2019
Thrive POS
I would recommend Thrive POS to anyone opening an independent pizza shop.
PROSVery functional for a Pizza place. Great Delivery program, online ordering platform, and it's easy to train new employees on how to use it.
CONSThere are constantly issues that take too long to resolve.
Reasons for switching to Thrive
Aloha does not have a great delivery platform.
Vendor Response
Hello there, Alan. First, thank you for your thoughtful comments! At THR!VE, we take feedback from customers very seriously. While we take great pride in our advanced point-of-sale system, we understand that everything can be improved. Except for duct tape, which is magic and deserves its own holiday. Rest assured we take your input to heart and are working hard every day to improve resolution times. In the meantime, feel free to reach out to your account manager, Jacob, if you need anything else. jestrello@thrivepos.com
Replied August 2019
Ryan
Restaurants, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
5
FUNCTIONALITY
1
Reviewed January 2023
Not but bad sales tactics make it horrifying
Absolutely miserable, I would consider every one from the salesman to the [sensitive content hidden] sketchy and dishonest.
PROSVery goui friendly the online walk throughs
CONS[sensitive content hidden] telling us that the call center feature and drive app was no charge and then sending me a huge bill later. They promise great innovation but every new feature has a charge i don’t understand why im paying a monthly bill when they want to charge me more for every feature or hide costs.
Reason for choosing Thrive
Price and promises of innovation that we didn’t know came at a price.
Reasons for switching to Thrive
False promises from thrive. I should’ve stayed
Glenn
Restaurants, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2019
Thrive POS
The business problems we are solving is getting the reports that we need to make informed decisions on our business. The software makes training new employees easier and faster that the old days of Vitalink. We still need priorities to be made on solving the reporting issues I described before. And selling Add-on products that work properly.
PROSCompared to what we were using, this software allowed us to do reporting we couldn't do before, and it is easy to teach new users to operate quickly.
CONSReporting is inaccurate, Daily summary report - numbers do not add up correctly and Thrive has not been able to explain how the numbers are calculated. Payroll reports- hours not reporting accurately causing us to overpay employees at times and employee confidence of being paid correctly has diminished. Tax Summary report - not reporting accurate numbers which has caused us major problems with under reporting taxes due resulting in penalties from the State. Time slips - the print outs when an employee clocks out sometimes prints there entire shift was in Overtime when it wasn't...printing error. Once again employee confidence is low on whether they are being paid accurately. Updates have not corrected this issue. We also would like the add-on software to work correctly: 1- Thrive online-order fail rate over 55%, please correct this so we can use it instead of 3rd party software. 2- Inventory software doesn't work either
Reason for choosing Thrive
Other store owners were working with this product and Vitalink was discontinuing support for the software.
Reasons for switching to Thrive
Vitalink was a terrible product !!
Vendor Response
Hi there Glenn! We are so glad you took the time to rate our system. Thanks to your feedback, we've taken note of areas where we can improve. When we set out to create a user-friendly, scalable, and functional point-of-sale system we knew that it would be as challenging as running a marathon wearing scuba flippers. Even so, we are committed to resolving the specific issues you reported and will be in touch soon.
Replied August 2019
jay
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Thrive review
Overall it is a very good system,looked at others and I would still say Thrive is better
PROSEasy to use for both front and back of house user
CONSBugs keep appearing on it.But they get on it rightWay
Reason for choosing Thrive
It is very well thought out
Rod
Restaurants, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2021
Good Over All But Co Struggles with Priorities of Managing its Bugs
Very Good. Support is great. They have a hard job and seem to not feel much resolve.
PROSintegration of online and that it gets caller ID and tracks customer history
CONSNo on the Fly customer edits or adding?(merging of 2 phone numbers)
Reason for choosing Thrive
integration of online and focus around delivery mapping for drivers dispatch
Vendor Response
Hi Rod! Thank you so much for taking the time to share your experience with Thrive Pizza Point-of-Sale. We're pleased to hear that you are enjoying our online ordering integration, caller ID, and easy customer order recall/reo-order features! I've passed along your concerns to our professional services, support, and development teams for review. We work around the clock to create new features and tools to meet the requests of our customers!
Replied September 2021
John
Restaurants, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed August 2019
Problems with closing
Drivers dispatch and the way it maps the area.
CONSIt has issues when closing and balancing
Reason for choosing Thrive
I was promised this would be better
Reasons for switching to Thrive
Thought I was getting a better product. Not better than vital link...
Vendor Response
Hi John. Thanks for the review! This open communication allows us to better serve you. We're so glad you're enjoying our pizza-centric features-- driver dispatch and delivery zone mapping. We have asked our support manager, Ray, to reach out to you to address the end of day cash management issues you mentioned. Please check your inbox for that email and let Ray know when you have time for a call.
Replied August 2019
Scott
Restaurants, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed September 2021
Owner
Online order loyalty program, inventory
CONSCustomer service can be slow,wanted to up grade
Anonymous
11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed May 2018
There are some specific limitations of this POS that can make or break it
This software supports 3rd-party integrations for online ordering, making it an essential business tool.
CONSThere are some limitations regarding taxes and integrated orders that cause frustration and inaccuracies in reporting.
Lori
Restaurants
Used free trial
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed December 2014
It is a very reliable solutions program that helps us out in many ways.
Its very easy to use and very dependable. We use it all the time.
CONSThere is nothing at all that we dislike about this product.
Charles
Restaurants, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed August 2019
Run from this company
The trainer left us high and dry to fend for ourselves with the system.
PROSNot much after getting off to such a bad start with trainer.
CONSTraining guy sucked. The software had none of what we sent to have on our system
Reason for choosing Thrive
Price. And I should have spent the extra $8,000 on the other company. My mistake!!!!!
Vendor Response
We sincerely apologize that this negative install situation slipped through the cracks. The Thrive representative who managed your installation and training is no longer with our organization, and we again apologize that we were not aware enough of how much of an impact this had on you and your business. We are diligently researching the records we have on your account, and we would love the opportunity to make this right. We know how much dedication it requires to run your restaurant, and we always want to contribute to your success. A Thrive representative will be contacting you this week, so please be on the lookout for those follow-up calls and emails. Thank you for leaving a review with such honest feedback - and bringing this to our attention, ultimately helping us be better for you and all of our customers.
Replied August 2019
Craig
Restaurants, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Great for our needs
Pretty seamless.
PROSFits our industry like a glove - allows us to integrate POS, online services, and marketing in one product.
CONSOccasional software oddities between updates - usually fixed by a responsive customer support team.
Reason for choosing Thrive
History with the company and it's products. Functionality, ease of use.
Vendor Response
Thank you, Craig, for the great review! At THR!VE, we believe in three things: effective technology, stellar customer support, and affordability. We also think that pizza should be its own food group, but we are split on the question of anchovies and pineapple as toppings. One thing we do agree on though is that we are here to help you stand out from the crowd.
Replied August 2019
greg
Restaurants, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed October 2018
Worst business decision I ever made
Run away and find an updated system with better service and doesn't use an antiquated operating system like Linux. Sales, Service, and upper management are horrible.
PROSNothing. I have nothing good to say about this product and have multiple emails and documents to back up my review.
CONSEverything. Basic functions like real time reporting and employee management are terrible. The system constantly has issues and needs to be re-booted during service. Has malfunctioned on basic levels of math with credit cards and processing. Customer support is terrible and does not follow up unless you do.
Kelly
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2017
Great product.
Easy to train your employee's to use. Helps control labor cost. Call center is great for a 1 number system
CONSIf you send in a support ticket they don't always let you know when they fixed the problem. Not a lot I can say in the negative about this product.
Dan
Restaurants, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2019
Overpriced. Horrible product.
Horrible customer service. Nobody wants to take responsibility even with burden of proof. Thank god we didn’t implement this “pos” in all of our stores.
PROSNothing positive about this product software and service.
CONSScam artists. Always crashes. Wireless and wired printer always lost. Lied about the service provided and what’s included.
Ryan
Restaurants, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2021
It's ok, but a little behind.
Customer support was reasonably helpful.
CONSHad this POS System for 2 years and there are still features that I do not know how to use.
Reasons for switching to Thrive
Updated system.
Joe
Food & Beverages, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Low maintenance software
Works when you need it to. No issues art all
CONSnothing, I feel it does exactly what I need it to do for my business
Vendor Response
Hi Joe! Thank you so much for taking the time to share your experience with Thrive Pizza Point-of-Sale! We are glad to hear that our software is meeting the needs of your restaurant business. We are always here to help anytime you need us!
Replied September 2021
Steve
Restaurants, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2017
Overall great product and great customer service
Ease of use
PROSEase of use, user friendly and able to change items is a breeze and overall customer service is outstanding
CONSOnly thing I would change is possibly some different icons
Madison
Restaurants, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Great Company
Great software, helps our business run smoothly.
CONSNothing. Thrive was the best investment for our bottom line.
Marisol
Food & Beverages, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2021
User Friendly
It is very user friendly. It has allowed me to make simple changes such as adding new products, change pricing, add new cashiers, etc. without need support. However, when I do need support for more complicated changes they always respond that same day.
PROSIt is easy to add new products to the inventory and make simple changes to the register.
CONSOther report features would be great such as top selling items for the month.
Daniel
Entertainment, 201-500 employees
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
3
Reviewed March 2019
For a Small Business That Needs POS, This is Great
Small business with mobile orders? Use this!
PROSMy little brother has a small pizza joint, and I asked him about a month ago to show me how he has been running all the POS. The answer? THR!VE. It works well for their one full-service business -with two satellite locations- in his local area. Mobile ordering seems to be their biggest income generator with this system.
CONSI admit that I could not dive into the app/software with ease on my first try. It's not my actual business, but I still thought I should be able to intuitively investigate the pros and cons of the application. I could not. So... the ease of use seems to be lacking. But overall quality for small-business users seems to be very effective.