Kounta Software

4.46 / 5 (104) FrontRunners®

About Kounta


Kounta is the cloud-based point of sale (POS) that makes running your restaurant, cafe, bar, food truck, hospitality retail or hotel restaurant business so much easier! It’s quick to set up, easy to use, and adjusts as you grow with key features like table management, wastage tracking, courses, and inventory management.

Customise Kounta to suit your needs. Simply add products and variations, set prices, taxes, and surcharges and connect your payment systems and printers with ease. Access detailed reports relevant to you anytime, anywhere. Dive deeper to see which products are selling, what times of day you’re busy, and who your best performing staff are.

Retain and build relationships with your customers by capturing their details and offering VIP discounts or promotions to drive sales. With Kounta Purchase managing inventory in your business is simple, traceable, and connected.

Integrate with your other business technologies like your accounting package, employee scheduling and loyalty to increase efficiency. Take orders at the counter, at the table or via online ordering apps. Easily handle variations and add notes, names, and tables to orders. Split bills, add tips or apply surcharges and accept payments.

Kounta is seriously reliable and offers responsive and knowledgeable support 24/7.



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Supported Operating System(s):

Web browser (OS agnostic)

104 Reviews of Kounta

Average User Ratings

Overall

4.46 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(65)

4 stars

(31)

3 stars

(2)

2 stars

(2)

1 stars

(4)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 104 reviews

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March 2017

Evan from Round Bird

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

3.0

Functionality

4.0

March 2017

Highly adaptable and intuitive POS

Kounta as a POS system has been able to grow with us, providing flexibility and ease of use that is a massive relief when you have the pressures of an expanding business to contend with. The ability to simply add or subtract registers, combined with the functionality of a internet based system makes change relatively pain free. Wireless waiter stations, Albert pay terminals, Bluetooth printers (which I don't have but am excited about and will probably get), its all so easy to use. Why pay thousands of dollars in cabling, installation costs and labour in setting up your system? Good question - i'm not sure! Just research what you want - call Kounta, put it in and download the software... add your products, tailor it the way you want, and go for it!

Pros

Ease of alteration and basic use for staff

Cons

The back end of product input is a little cumbersome - a simply category/sub-category/sub-sub category system works best. Sometimes this is represented by Department/category/sub-category either way, it is far more flexible for product input, button organisation and more granular for reporting.

February 2015

Greg from Coconut Consulting

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

February 2015

Kounta review from a "cloud integrator" perspective

I am a cloud integrator and have implemented a number of Xero + POS add-ons. I select Kounta for my customers purely on its hospitality focus and it's table management add-on. I have been really impressed with how it handles the concept of modifiers and how smooth the integration is with Tyro electronic payments. However, I feel that there is a lot of navigating around the 'back office' to get what you need to get done. The CSV data importers are good, but I still found I had to do many repetitive updates manually via the user interface that the importer didn't support. The user interface is a bit big and boxy for my liking but understandably some see this as a benefit if working off a tablet in a cafe most of the time. The client registration process was a bit tedious (maybe at least for us implementers/advisers) but when up and running my customers love the product. The POS register is really powerful and soon after becoming power users the only niggling complaint I get are small enhancements to customisations which are unfortunately locked down in the product anyway. e.g. layouts on receipts, dockets, shortcuts panel, etc. I have also been really impressed with Kounta's email support and communication on release notes. You can really tell they are working hard in making this product better and better. Personally, I would like to see more flexible pricing plans for store owners that have multiple (small-sized) cafes, which will hopefully encourage the greater use of bump screens for the Kitchen/Brewster and mobile registers where waiting staff can take orders + electronic payments at the table. Maybe I am just over the little pad and pencil. In short, I am a big fan of Kounta POS in food & beverage. Totally recommend.

February 2017

Gazebo from Gazebo Elizabeth Bay.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

Absolutely fantastic product, team, and set up.

While originally using a completely outdated and problematic POS system, we were put in touch with the team at Kounta. They were explained as being the most genuine team in the business, but always on hand to help and with a system which really spoke for itself. Not only was the recommendation totally correct, I am now the one spreading the word of just how simple the transition was, and how happy we are with the product. Not only is it a really easy system to set up and organise, especially with the helpful team over at Tech Panty - a shout out to Andy who is such a 'yes-man' and always on the problem solving case - , we were completely changed over on such a tight time limit with absolutely no stress from our end. We've been up and running for a few weeks now, and staff members who were completely dedicated to the old systems are now totally sold on the new system Kounta has provided. It is an easy system to set up, use on a day to day basis and fills all of the reporting tick boxes you can have. The fact that these teams have worked in hospitality really shows through the product; it's set up like it has been trialed for a number of years with all issues that could have arisen already ironed out. 10/10.

Pros

The ease of use, and the simplicity of the screens.

Cons

Nothing.

March 2017

Leanne from Minlaton Chocolaterie

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2017

Kounta for Cafe Use

We have found Kounta to be excellent for our cafe. Staff need no maths skills to operate it easily. the addition of photos makes product selection fast and accurate. The only thing to watch is disgruntled staff that have been removed from rosters........they can sabotage the system by changing or deleting things. My advice, once they have been given notice immediately remove their access to Kounta and give them other duties until their time has been completed.

Pros

Overcomes the issue of staff not being able to read or do any math.
Provides multiple copies of invoices so that service can easily be tracked.
Allows lots of options to modify products which gives each client an individual experience.

Cons

Takes ages to set up if you have hundreds of products and options......but it is worth doing.

June 2017

Andrew from Ooomph Australia Pty Ltd

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

June 2017

It is the only cloud based pos for hospitality I think we could use and run our business

It allows us to easily manage customer transaction and to report on total sales and products in a really efficient way. We've grown in our understanding of our business enormously just reusing kounta

Pros

The sales transaction from start to checkout is great. The printing of customer orders in multiple locations plus the kitchen. Modifier are also the best in the market.

Cons

Scales and scanner integration for use with a retail store. Scales can't be and scanner with Windows is clunky

April 2018

Bradie from Vito's Espresso Bar

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Awsome POS system! Easy for staff, easy for management. Outstanding customer service!

Pros

Can manage from anywhere. Easy to update products on prices on the spot. Great reporting and crm. Love that you only have to use functions that you require.

Cons

I would like to be able to view only POS from device which is not assigned as register. Also, not sure if already available, but we would like to be able to process gift certificates through the till easily.

September 2018

Emma from Albion House

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2018

Great system

Pros

Great easy system to use. Easy to change payment methods and products and downloading and updating on excel also possible. Just starting to sync with Xero so that’s good too. Customer support really has improved massively since we started using it 2 years ago. I would recommend as a good all rounder.

Cons

Reporting in close detail has been a tricky one but with Kounta insights it seems to be improving although I think it’s still work in progress.

November 2017

Amelia from Just Earth

Company Size: 2-10 employees

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

November 2017

Great Customer support

Immediate customer support is a huge plus

Pros

Ideal for hospitality..providing hospitality POS solutions that were once considerably more expensive. Understands the Australian market. Great customer support. Was having a problem at 7:30 am on a Saturday morning and got an immediate response from a real human. Big ticks for that!
Easy to update and maintain.

Cons

a little bit steep for a new business. But overall a great piece of software..the retail capacity is limited but works well for a cafe with a few retail items.

June 2017

Jimmy from The Butcher Statioon

Company Size: 2-10 employees


Ease-of-use

1.0

Value for money

1.0

Customer support

3.0

Functionality

1.0

June 2017

Horrendous POS System.

DO NOT WASTE YOUR MONEY ON THIS!!! MOVE ON TO THE NEXT!

Pros

Nothing to say here. There is nothing good about this system except for the promptness of my customer service, who usually has bad news. But as I now understand my customer service rep doesn't ACTUALLY work for Kounta, she works for the company that sold it to me. I wish they would have sold me one of their other POS options.

Cons

Server level order control is an upgrade, they don't tell you that when purchasing, even though that is one of the most basic things. Check splitting is the most laborious I have ever experienced, if you have a table that needs multiple splits get them a refill of their coffee because it will take a while. No over all system close out, no way to re-open a check. In lieu of that simple option they have a refund button, but, guess what if you had multiple pay types IE Cash and CC that doesn't work, can only refund whole amount to one pay type, which then screws up the server report(one of the biggest reasons to have a POS system) Integrated credit card system has worst customer service ever. If you need to get someone after 9 good luck. Randomly loses checks! Have no idea how that happens but if you are on a check and the system reloads(which it does a lot) bye bye order!

April 2017

Geoff from Mount Barker Hotel

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2017

Count on Kounta

Kounta is the best point of sale. I have set up five different POS systems since 2000 and Kounta is by far the best and most flexible. Our business could not have grown as quickly, successfully or efficiently without it. Absolutely love the production printing set up. Nothing compares. Team this with Tyro EFTPOS and it's a total winner for fast bar service.

Pros

Production printing and cloud operation

Cons

Needs a cash-out facility

July 2018

Glen from Susuru Pty Ltd

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

July 2018

Works well and very simple to use.