About Liberty Consignment

With its flexible, simple solution, Liberty Consignment by Resaleworld.com offers retailers in the consignment, thrift and resale industries a comprehensive system to manage point of sale, inventory management, CRM and accounting. Liberty5 Consignment also includes e-commerce integration, an iPad item entry feature and credit card processing and can be scaled to support consignment or resale stores of any size, from a single to a hundred users.

Also available from Resaleworld is Liberty Cloud, an ideal solution for retailers seeking accessibility through the internet. This affordable option lets stores lease their software, lowering their operating costs while allowing anytime, anywhere access from a PC, Laptop, Mac, iPad, or Tablet. It's a great option for s...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic)

136 Reviews of Liberty Consignment

Average User Ratings

Overall

4.61 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(90)

90

4 stars

(34)

34

3 stars

(9)

9

2 stars

(2)

2

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 136 results

May 2019

Waqas from Versa travels

Verified Reviewer

Company Size: 11-50 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

I must say it is superb

Pros

I have to say that liberty4 consigment is the brilliant software for handling consigments it have all the thing you required i am impressed and i must say their techincal team is also upto mark

Cons

It is very nice and good but a liitle hard to understand

November 2016

Kasey from KC's Consignment

Company Size: 2-10 employees

Industry: Apparel & Fashion

Time Used: Less than 6 months


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

November 2016

Lots of features, but a bit complicating to use.

I used Liberty4 Consignment for almost 3 months and was highly satisfied with its features and functions as well as it's customer service. The price was kind of high for me but I am a smaller clothing consignment boutique in a rural town. It was a little hard to use at first but after the tutorials, it was a bit easier to understand. However, even with that being said my employees could never get the hang of inputting the inventory so I went with another software choice. Before I changed software programs, though, Liberty worked diligently with me to try and help my employees better understand the program and its features which were really great especially the lengths they went to try and help. I probably talked with them every day for almost two weeks before choosing to go another way.

Pros

I absolutely loved the fact that Liberty4 Consignment has so many unique features. You can run almost any type of report you can think of. It makes it really easy when you need specific information on a single account or type of item. It even allows you to print checks from the software and give the consignor a percentage increase for using their earning as store credit. It has so many unique features it is hard for me to remember them all. It is a little on the expensive side but the product is well worth the price you will be paying for it and they have tons of payment options and also a cloud-based option for those who don't want to step off the ledge just yet and purchase the physical software.

Cons

Unfortunately, all of my employees had a hard time trying to learn how to use the software. They even had a hard time with checking people out before I purchased a handheld scanner to scan the items. They still had trouble inputting inventory and never figured out how to do reports of any kind or even look up accounts for consignors. In their defense, the software can be a bit confusing without having taken the training tutorials. Also, the Liberty4 Consignment software seems geared more towards a larger consignment store rather than a small boutique such as i have.

July 2016

Steven from A-Line Consignment Boutique

Industry: Retail

Time Used: More than 2 years


Ease-of-use

3.0

Value for money

1.5

Customer support

1.0

Functionality

2.0

July 2016

Serviceable

Pros

The software works. Most of the time the behavior within the program is predictable and repeatable.

Cons

The software reporting features have never worked completely. Prices are unreasonable for what are termed upgrades, unless you get enrolled in a plan to buy things in such quantities that you don't need. Technical support is not available on Saturdays and many times you get the impression that you are burdening them when you have problems.

Response from Russell

Replied September 2016

Steven, I’m sorry to hear of your frustrations. My understanding is that you’re particularly unhappy regarding the transition to EMV credit card processing – specifically, the need to purchase an upgrade from the version you’re currently using. I would like to address the subject of transitioning to EMV processing and the need to upgrade in particular, as well as several inaccuracies contained in your review. Our customer base has come to expect us to release major upgrades, containing many new enhancements, at least once per year. We close off major branches of our software once they’ve been released for a sufficient period of time and only after we’ve made every effort to address any bugs/unintended behavior in that particular branch – this is a necessity in order to move forward. Continuing to develop for older versions of our software, as Microsoft does, would be a major undertaking for us – one that would require a much larger development staff, which would in turn drive up our pricing. The version of Liberty that you’re currently running was released in 2011. Payment processors only begun to support EMV transactions in 2015, and EMV standards & requirements continued to be revised and refined through last year. There was certainly no way to anticipate the requirements of EMV processing back in 2011, and we simply do not maintain source code for versions of the software that old. The changes that we did have to make on our end to earn EMV certification for the payment processor you use centered around card issuer requirements for receipts. We had to alter our database structure to store EMV data, and we had to alter our receipt printing logic to pull in and output this data. I personally lobbied that processor to certify older versions of Liberty for EMV processing on the grounds that they have their own internal transaction database, and their software is capable of printing/reprinting receipts without directly involving Liberty. I was unsuccessful in my attempts to persuade them, which is regrettable, as I feel that much of your angst towards us is centered around this particular issue. The list of compatible hardware for our payment processing integrations comes directly from the payment processors, not from Resaleworld. The nature of the transition to EMV has resulted in limited options – payment processors have had to focus their efforts on specific devices to achieve their own certification, and have at times run into bottlenecks outside of their own ability to control. When we first reached out to your payment processor about EMV Certification for their solution, we were informed that a specific would be the first device certified on their end. Several months later, we were informed that they were still waiting on firmware changes from that device’s manufacturer before they could certify it, but they had certified a completely different device in the meantime. Keep in mind that a lack of current options doesn’t mean that more won’t become available down the road. I also see where you’ve been made aware of other payment processors integrate with Liberty, which have different hardware to choose from – although an upgrade to a newer version of our software is still required for this option. Please understand that there’s nothing we can do on our end if the payment processors themselves don’t support other hardware. The transition to EMV processing is the single most significant change to the credit card processing industry in the past thirty years. Many in the industry share the opinion that last October’s liability shift came far too early, and the entire industry – from the hardware suppliers to the card processors to the software vendors all the way down to merchants – wasn’t adequately prepared. From my perspective, I can assure you though that the transition has been a frustrating period for all involved. I can also tell you that we at Resaleworld did everything we could to make EMV processing available to our customers in a timely fashion, and to make the transition as smooth as possible. I honestly feel that your review is unfairly lashing out at us over factors outside of our control, and when we’ve taken reasonable steps to meet our customers’ needs. I feel it is worth pointing out that your statement implying Liberty 4 doesn’t adhere to Federal Guidelines is incorrect. I can certainly understand your frustrations regarding the transition to EMV, however supporting EMV is not a mandate from either the federal government or from card issuers. Making the switch is generally accepted to be a good idea, and failure to support EMV does place you at a greater liability risk in the case of fraudulent transactions. That said, many national chains have elected not to make the transition as they feel the liability risk is outweighed by the cost of updating their software & hardware – and they’re well within their rights to do so. I feel that your comments on the reporting features of Liberty are very misrepresentative of this area of our software. Liberty 4’s reporting is far and away the best in the consignment industry, and is extremely comprehensive. The software includes over 120 unique reports, some of which have thirty of more filters to allow for our customers to drill down to the level of detail they need. In fairness, reporting is an area where we have focused a great deal of our attention over the past five years. Since the 2011 release of the version of Liberty that you’re using, we have added over 400 different enhancements to our reporting system. I encourage you to upgrade in order to take advantage of all of the improvements that have been made over the past five years. You state in two different areas that there is no technical support on Saturdays. Resaleworld offers Technical Support on Saturdays from 10:00am through 2:00pm est. We have offered this service for nearly six years. While we do not have a full staff available on Saturdays, we’re certainly able to handle any sort of technical emergency that prevents our customers from conducting business normally. Saturday support calls pertaining to non-emergency issues that cannot be quickly resolved are rescheduled for the following week, in order to ensure that the limited staff on duty has the availability to handle emergency issues. We certainly do appreciate your business, and I wish that we could offer a solution that didn’t require an additional expenditure on your part. Keeping a comprehensive software package such as Liberty up-to-date is a significant undertaking, especially when it involves incorporating new technologies such as EMV card processing. Staying current does require a significant investment of resources on our part, which of course plays a major role in our upgrade pricing structure.

August 2013

Jennifer from Worn with LUV, LLC

Time Used: Free Trial


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

August 2013

Worn with LUV is a children’s consignment shop located in Finksburg, MD. Having been open for almost 4 years with the help of Liberty4 Consignment, we have grown slowly but steadily. We pride ourselves on the quality of our items and rely on our software to help us run an efficient business. When we first opened back in December 2009, we started with a different consignment software that claimed that it could do everything that we wanted it to do. In addition, this software boasted great support for the stores who have their software. Within 3 months of purchasing the software and opening my store, I ran into problems and the support staff was unavailable and unresponsive. This is when I called the sales team at Liberty. Within a week of phone calls and decision making, I took the plunge and made the switch to Liberty4 Consignment in April 2009. I spent the first week during the transition on the phone on a few occasions with the tech staff who did everything they could to make the conversion seamless. While there were challenges in starting all over after having started just a few short months before, after all the time and attention I received from the tech staff at Liberty, I knew I made the right choice. As weeks passed and my comfort level increased, I learned more and more pieces of the software and realized how multi-faceted the software really was. A novice can use it to do the basics. Each employee who has been trained on the system in our store has made a smooth transition and has learned the required functions quickly and seamlessly. I would be lying if I said that every day was perfect and there were no problems. One of the best parts of the Liberty4 Consignment system and the ResaleWorld “family” is the tech team. I have always gotten great help from Angel, Russ, Alex, Mahaswar and others who have come to my tech call aid. Instead of calling in and waiting on hold until you can be helped, ResaleWorld has you call in and be put into a tech queue. I have always been called back the same day, most of the time within the hour. Problems encountered have been fixed quickly too; in some cases a more lengthy discussion or research is needed and a follow up call has been made. I have come to know and respect the guys in the By April of 2011, with quite a bit of help again from the dedicated tech staff at ResaleWorld, Worn with LUV became an online presence by using ReCommerce. Again, without the tech staff, I would have been able to make the transition but they made the work appear to be seamless and effortless. I trusted that any bumps in the road would be handled professionally and with great care. It was in February of 2013 that Worn with LUV ventured onto eBay and we have grown by leaps and bounds since adding this simple feature. This transition was made easier because I knew we had the support team available if we needed it. Liberty4 Consignment is an integral part of Worn with LUV and it’s not just a software program. I refer to my “tech team” when I am questioned about how our software works or when there is a problem I can’t answer. I know that the support plan and the tech staff of Resale World are part of the “team” that helps to make Worn with LUV be as successful as it can be. If you are considering purchasing Liberty4 Consignment, you can’t just purchase the software, as you will be missing an integral part of what makes it work best. You really need to make sure that you also get the support plan because having the ability to have access to the best support team in the industry who is devoted to helping you grow your business to be the best it can be, is what made me know that I made the right decision with the software! Liberty4 Consignment and ResaleWorld's tech support team is the best decision a consignment store can make for their business and it's worth every penny!

July 2017

Kerri from Dechoes Resale

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

This is the Best Investment to grow and Manage your Business

We've had Liberty for over 15 years now. We started with the dekstop version and moved over to the Cloud version as we added locations. The cloud makes it so easy to move items from one store to another. We also love the seperate and combined reporitng we can get. The software itself makes it easy to enter inventory that we purchase upfront. The staff and the techs are great to work with and truly care... which is so rare to see these days. Go with Liberty and you'll get top notch service, product and peace of mind!

Pros

Ease of use and features! The software is very flexible and enables us to run reports to help us know whats in inventory, what days are busiest so we know how to staff, what is selling the best and the worst and much more. The Resale Rewards program keeps our consignors coming back again and again. We use to use a punch card system which lost us money. Resale reward tracks everything for your customers on their mobile devices and they love it.

Cons

None really ...It is the best employee you'll ever have! The software works for you not the other way around.