About Paladin POS

Paladin POS is an on-premise point-of-sale (POS) solution designed for small and midsize businesses. It offers return order management, checkout, discount management and customer loyalty program management functionalities within a suite. It runs on Windows.

Paladin POS features inventory management, which allows users to track sales details, stock requirement and forecast, stock overage/shrinkage and associated loss. The product also features reorder management, which alerts users when inventory levels are low. It can also creates purchase orders based on unit price and minimum order quantity considerations.

Paladin POS also features loyalty program management, so users can enroll customers into loyalty programs by recording their contact information ...


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Supported Operating System(s):

Windows 10

21 Reviews of Paladin POS

Average User Ratings

Overall

4.62 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(17)

17

4 stars

(2)

2

3 stars

(1)

1

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 21 results

October 2017

Joe from Proctor ACE Hardware

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

October 2017

We have used Paladin since 2013, helping us have the most profitable period in our history!

We use Paladin to assist with inventory replenishment, allowing us to have very few outs while maximizing our ROI. In addition, Paladin allows us to quickly and efficiently check our customers out at POS, enhancing customer satisfaction and keeping our personnel costs low. Intuitive and easy to learn, Paladin performs complex tasks with little effort.

Pros

Paladin is very easy to learn and use, making it a very productive package of useful tools to accomplish the goals and needs of our business. The replenishment module allows easy and accurate ordering based upon sales history, analyzing each item every time an order is being considered. The POS module is quick, very easy to learn and intuitive to use so personnel may easily and accurately check customers out. Paladin operations are very simple and quick, saving us time and effort so we can concentrate on assisting our customers. Updates are frequent and automatic, not requiring intervention on our end.

Cons

I look forward to even more multi-store capability that would make Paladin even more usable. Not much to say that qualifies as a CON. It's not for those who want a complicated system that they constantly have to tweak.

October 2017

JANE from Harleysville Feed Inc.

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2017

GREAT FUNCTIONING SOFTWARE FOR AN AFFORDABLE PRICE.

I HAVE A MORE ACCURATE INVENTORY WHICH MEANS THAT I HAVE LESS DOLLARS TIED UP IN INVENTORY. THE REPORTS ALLOW ME TO KEEP A CLOSER EYE ON MY SALES AND MARGINS IN COMPARISON TO LAST YEAR. I FEEL LIKE I HAVE A MUCH BETTER HANDLE ON THE BUSINESS THAN I DID WITH THE PREVIOUS SOFTWARE THAT I USED.

Pros

EASY TO SET UP, EASY TO LEARN AND USE, WHILE HAVING GOOD FUNCTIONALITY. SUPPORT HAS BEEN WONDERFUL. WE ARE ON OUR 3RD STORE WITH THIS SOFTWARE. IF I DIDN'T LOVE IT, I WOULDN'T HAVE BROUGHT IT INTO THE SECOND STORE. I WOULD RECOMMEND AND ACTUALLY, I HAVE RECOMMENDED THIS SOFTWARE. I LOVE THE INVENTORY GRAPH WHICH IS A QUICK LOOK AT MY SALES OF AN ITEM BY THE WEEK. THE SUGGESTED PO REPORT KEEPS ME AWARE OF THINGS THAT I NEED TO ORDER. I ALSO USE THE DIALS TO KEEP TRACK OF THINGS THAT I AM OVERSTOCKED WITH OR ARE NOT MOVING. REPORTS ARE GOOD.

Cons

THERE ARE A FEW REPORTS THAT I WOULD CHANGE IF I COULD TO MAKE THEM LESS PAGES AND EASIER TO USE. ALSO ENTERING ITEMS INTO THE "SALE LIST" COULD BE MADE EASIER AND LESS KEYSTROKES BUT IT IS NOT SOMETHING THAT I USE EVERY DAY. I FIND THE COUPON DESIGNATION FIELD TO BE CUMBERSOME AT CHECKOUT. REALLY SLOWS DOWN THE TRANSACTION. WISH I COULD LOOK UP A LIST OF ITEMS BY DESCRIPTION AND PRINT IT.

October 2017

Dennis from Bryant & Sons, Inc.

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

Easiest transition we have ever made. It really was so simple that "a caveman" really could do this!

Simple & Heavy Duty! A rare combination, i know, but with Paladin you can run your business, not stay on the phone with looking for answers and not getting them. It WORKS, and we use our system a lot. You will find companies telling you they can save you money get a better deal. Do not waste your time. You will be sorry. This software allows us to move into different areas and go back to where we were at "the same place without having to reopen a filed". This has been great. Many things like this you do not fully understand until you use the feature of stumble on to it. It still has areas i am sure we have not used. Customer Support at Paladin has answers to software question, when, which rarely they come up. This company is there for YOUR COMPANY. Do not wait until you lose business. Call PALADIN TODAY and move ahead!

Pros

Customer support in fantastic. Cost is a little more, but you get your monies worth. Simple & Heavy Duty. Very, very rarely do we have "lockups or down stations". These people have answers to your questions. They WILL CALL YOU BACK, but most of the time this is not necessary.

April 2018

Michelle from Crosby Home & Farm Center

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 2 years

Review Source


Ease-of-use

3.0

Functionality

3.0

April 2018

Warning! Not all its cracked up to be.

Cons

We were led to believe that this system could handle our rental department, which after we signed up didn't. Every time we turned around they were adding more to our monthly bill. They also had us buy thousands of dollars worth of equipment that we were told we needed, which we ended up not needing. Then when we finally cancelled our service with them, I was told that I would not be charged again. Sure enough they took out the full monthly payment and when I called to have them refund the other 28 days of the month I shouldn't have been charged for, I was told that it was a standard policy to take the full monthly payment even though my service cancelled two days into the next billing cycle. My experience with Paladin is that they get you signed up with promises of what the system will do and when you discover that it doesn't do what you were told, you are forced to put more and more money out monthly.

October 2019

Donna from Handy Hardware Inc.

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Most affordable option and easiest to use

We have realized a HUGE savings over the past few years that we have been using Paladin POS. We are a small two-person Mom and Pop and besides the ease of use, this is the biggest benefit to us.

Pros

I like that I can teach someone to use the basics of Paladin POS in five minutes. I like that the customer support is very responsive, especially in a store down situation. I like that you can lock the admin procedures from everyday users. I like that the cost is half of what were using before. I like that I can easily add product SKUs and I can change prices when necessary.

Cons

I can't think of anything I don't like about Paladin POS. This product has saved us time and money and that is huge to us.

Reasons for Choosing Paladin POS

It was tailor-made for our hardware industry. And allowed us to enter the non-hardware products that we carry in the store with ease.