RepairDesk Software

4.71 / 5 (107)

About RepairDesk


RepairDesk is a business management solution built for small to midsize cell phone and computer repair shops. Key features include point of sale (POS), ticket tracking, inventory management and performance reporting.

RepairDesk’s ticketing system allows users to check in repair items, select services, set task finish times and dates, assign employees, add customer records, collect deposits and print repair tickets. The solution includes inventory management functions which enable users to track repair parts, accessories, trade-ins and refurbished or new devices. The solution can be set to automatically reorder stock based on specific levels which can be adjusted as needed.

RepairDesk includes support for barcode scanners, receipt printers and label printers. The solution is available for purchase on a monthly subscription.



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Supported Operating System(s):

Web browser (OS agnostic)

107 Reviews of RepairDesk

Average User Ratings

Overall

4.71 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(83)

4 stars

(17)

3 stars

(7)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 107 reviews

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February 2019

Dan from 3C Computers and Mobiles

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2019

Easy to use high functioning ticketing system

We clubbed three stores jobs and it’s amazing how simple our process become .

Pros

Great and within a hand reach customer service and support system at any time of a day it doesn’t matter you fallen different time zone , they are always there to help.
As soon as you start trail process you get tharough training or nearly expalined complete use to do program from them through computer screen sharing. I believe this is important as what is the point of highly sophisticated program when end user can’t use or able to understand and use.
We were used to many ticketing tool but this is by far best one — easy to use , has all option you think of while creating job and More ever never lagged any time or in front of customer while using.
Good inventory system to match ticketing system and with completion of invoicing system . I can only say the repair desk one complete program with all the features needed for any repair shop.

Cons

Nothing really . If they do one time software purchase option instead of year subscription it would be really good We

Response from RepairDesk of RepairDesk

Replied February 2019

Hello Dan, Thank you for the wonderful review! We really appreciate how awesome you've been. It is so nice to hear that you've had a great experience with our customer service & that you consider RepairDesk to be a highly sophisticated program. We work hard to make sure that our software never feels too complicated or counterproductive, and our support team never feels out of reach for any queries that you may have. Currently, we haven't explored the idea of putting out a lifetime purchase option, but until we get around to it, you can always go for our yearly subscription so you don't have to worry about immediate payments. Thanks again for your kind word. You're awesome!

January 2018

Basel from Unique Geek

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Amazing Software! Great Features! Help our business to move to the next level!!!

I would HIGHLY recommend this for really anyone in the computer and cellphone repair field. If you are pretty much ready to go out of the box. Have to give it a try!

Pros

I tested dozens of software in trying to manage remote clients, on-sites, repair bench items, inventory, refurbished devices and general CRM duties for our IT and cellphone repair company.

They were all terrible in their own particular ways. From one of the most expensive POS in the United States to most of on-line and off-line CRM tools and software, we kept running into roadblocks and compromises. Not to mention terrible UI's, high costs, and so on and so forth.

RepairDesk is a breath of fresh air. The UI makes sense, the price is reasonable, it's super fast, and it covers everything we need. I was hesitant to switch to using it for Invoicing Vs Denali at first, but was better than we expect; we ended up using RepairDesk for all invoicing and payments, and everything now done through their platform, since our lives are now inside RepairDesk and we couldn't be happier.

The other very pleasant thing is the aggressive update schedule the team has - new and improved features (that competitors can't cover)are rolled out constantly, without being disruptive to the existing workflow.

This software has transformed our business. RepairDesk fits the bill totally, for tracking, estimates and complete control. With RepairDesk, it has really been able to automate this process of our business and produce professional results.

Thank you RepairDesk Team :-)

Cons

If there is any! 24 Hours support can FIXED it immediately.

Response from RepairDesk of RepairDesk

Replied August 2018

Thank you for being an awesome customer Basel & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We hope to have a lasting relationship with you.

June 2018

Sam from Plasma Computers

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Amazing Software, amazing customer support!

Pros

Makes intake of phone repairs fast easy and gets the information I need into a cloud database properly. Much better management system than paper sheets.

Wonderful support with dymo label printer to make tickets even easier to view with pertinent information on the label and a barcode leading to ticket for the rest of the info

Works great as a general purpose POS software as well with items having many options for each items customization.

THE BEST CUSTOMER SERVICE no matter if it's a bug in the software or your own user error the support team is there to help you out either in live chat or on their facebook group where you can talk directly with the CEO of repairdesk. Plus with new features they deliver the software just keeps getting better and better

Cons

There are definitely some bugs here and there but support staff handles them very quickly.

iPad app is extremely helpful for creating tickets quickly but barely useful after that with a lot of missing features. this should be taken care of soon with many updates and bug fixes incoming to the ios app

Response from RepairDesk of RepairDesk

Replied August 2018

Thank you for being an awesome customer Sam & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We have marked your suggestion regarding iPad app and will work on it soon. We hope to have a lasting relationship with you.

January 2019

Modesto from Dr Phone Fix Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Very Dedicated Staff and Easy to use software

To support team, just wanted to take some time to thank you for all your hard work and dedication , we are extremely grateful and happy to have you as our dedicated account manager and me personally i know is not easy working middle of the night i did it for many years, we appreciate everything you've done for us i know these couple of months haven't been easy but we are getting closer to stability and then we can focus solely on growth and features and making everyones's life better and easier

Pros

All the features it currently has and the more features it will have in the future, the time saving the software provides repairs shops making tasks that took 1 to 2 hours to complete to be done in minutes, the more time you save and the more automated features the more your team can concentrate on providing better customer service

Cons

There's no cons to speak about, softwares will always be softwares and have their little things here and there, but nothing that cant be fixed or improved

Response from RepairDesk of RepairDesk

Replied February 2019

Modesto, you are absolutely incredible! Thank you for your kind words & strong vote of confidence. Our support team is really grateful for your understanding, and the entire RepairDesk team is pleased to have given you a great experience with our software. We're excited to continue fostering a healthy relationship with you as we move into the future.

August 2018

Nephi from Phone Cloud

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

Review from New Zealand

It was great, with personal communication from the owner. Help is fast when needed. Chose it over competitors due to features and developments taken from our suggestions. Client base has obviously got bigger since we joined for well deserved reasons, so we see other developments obviously taken from other clients which shows that the developer has high interest in keeping all clients happy! Good facebook group for clients too. Sharing of useful and humorous information.

Pros

POS with a good booking in system for repairs. Flexible with ability to personalise many departments of the software.

Cons

Speed can be slow, not the best for busy periods. We have fibre.

Response from RepairDesk of RepairDesk

Replied August 2018

Thank you Nephi for being an awesome customer & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We hope to have a lasting relationship with you.

August 2016

Michael from Mick's Phone Repair

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2016

Brilliant Software

Very nice software to use. We use it in my repair shop. Very handy for keeping track of almost everything. Constantly adding new features and perks. When they have time - they listen to customers input and impliment features requested by the common majority. There is a great support forum for issues, FAQ and requests for changes to the software. In short... brilliant software!

Pros

Ease of use at POS
Being able to track all repairs in store easily
Constant improvements
Website widgets for tracking repairs and instant quotes

Cons

Not everything is absolutely perfect - mostly cosmetic. (Eg. Spelling errors, layout, etc)
POS has no customer rewards programs or support for us to add our own
No android app available
Monthly fee is a little high in Australian Dollars but is still worth it

Response from RepairDesk of RepairDesk

Replied August 2018

Thank you for being an awesome customer Michael & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We have marked your suggestion & will work on it soon. We hope to have a lasting relationship with you.

August 2018

Jon from Lund-Tech

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

August 2018

Only software to fullfill our needs.

We run a repairshop specific to motherboard repairs, so all of our customers are business customers, often repairshops. This made our demand a little different from regular repairshops. RepairDesk was the only software to fulfill these needs and at the time of starting our relationship with them, the customer support promised that a customer portal was on the way, so we could give our big customers a login to create their own tickets before they send. As promised, this function is now available and amazing. This is, as far as we know, only offered by RepairDesk. They provide good support when we have issues or questions, and if we point out a error, it is fixed within a short amount of time. Overall good experience.

Pros

RepairDesk is somewhat customizable and easy to adapt to your specific needs. Also, good and honest customer support. Reasonable price.

Cons

Ocassional technical issues, breakdowns etc. No possibility to customize intake form, for example limit it to one device per ticket.

Response from RepairDesk of RepairDesk

Replied August 2018

Thank you Jon for your feedback. We are very happy to hear that you are having a good experience with RepairDesk. providing excellent features, a smooth experience, and reliable customer support is our main priority! We hope to have a lasting relationship with you. Regards, RepairDesk

June 2018

Roy from Repairable

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

very solid and easy to use

Pros

i like that i can let me customer sign in on a iPad. make a ticket just pick items from the list of services or stuf you add. and in just a few clicks i get everthing that makes my life more easy. invoice, stock control. money wise

Cons

i dont like it that repairdesk keeps changing my excel sheet item numbers. the item numbers get geberated by my website and this way i get groups of items like i want them. but after uploading to repairdesk it changes... (could be that i am doing something wrong, did not write the team a ticket yet,,,)

Response from RepairDesk of RepairDesk

Replied August 2018

Thank you for being an awesome customer Roy & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. If you have any particular concerns, you can report them to us on Github (https://github.com/Repair-DeskPOS/RepairDesk-BUGS-IMPROVEMENTS/issues) and we will look into them as soon as possible. You can also contact our support team for assistance. We hope to have a lasting relationship with you.

July 2018

Robert from SmarTeks LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Growth

Repair desk has helped us grow at a steady rate.

Pros

I like how repairdesk keeps us organized. A lot of our processes are simplified. This POS has a app as well.

Cons

The “least” I like about it is that not everyone gasbag it or knows about it yet!

Response from RepairDesk of RepairDesk

Replied August 2018

Thank you for your valuable feedback. We are happy that you are satisfied with RepairDesk and aim to make the system even easier and more convenient for you. Our development and customer support team are working rigourously and smooth operations on your end are our main priority. Our marketing team is also working towards making RepairDesk more known in the industry and that is a goal that we will hopefully achieve in the near future. We hope to have a lasting relationship with you. Regards, RepairDesk

July 2017

Javed from fonex Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2017

A very good programme I recommend it to all the shops repair phones And the computer

Customer data details of booking items and re-checked in the future

Pros

Easy booking in and log into customer details and keep the data Easy to upload mobile phone details problems and prizes just a few clicks everything come on the main screen mainly in the future you can check what we repaired on the particular phone the customer

Cons

Easy booking in and log into customer detailsEasy to upload mobile phone details problems and prizes just a few clicks everything come on the main screen

Response from RepairDesk of RepairDesk

Replied August 2018

Thank you for being an awesome customer Javed & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We hope to have a lasting relationship with you.

February 2019

Norma from iRepair Corp

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2019

Repair Desk is easy

Overall experience has been great. Refunds was one of my concerns since sometimes there was only one item that need to be refunded I like that I can go back and only refund the items needed.

Pros

We have used Repir Desk for a little over 2 years and it has been so easy to navigate and understand. Being able to write notes for in house is a plus. All of our repairs are done in front of the customers so this helps passing on the information to which ever tech takes care of the customer so that the customer does not need to explain over and over. Great using.

Cons

I cannot say I have any complaints to give.

August 2017

Dean from Driveby

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

August 2017

Easy to use software great for smart phone repair shops. Continually updating and improving.

Pros

Simplicity of the software with regards to use for repair shops. Responsiveness of the support team is a massive plus. The software has progressed a lot since we first came on board.

Cons

Obviously not targeted to an Australian user as much as it is a US user. Issues around how tax calculations are displayed still exist. Also the reporting functionality could be improved on. Need to be able to export data to excel in a more versatile way.

Response from RepairDesk of RepairDesk

Replied August 2018

Thank you Dean for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. If you have any particular concerns,you can report them to us on Github (https://github.com/Repair-DeskPOS/RepairDesk-BUGS-IMPROVEMENTS/issues) and we will look into them as soon as possible. You can also contact our support team for assistance. We hope to have a lasting relationship with you.

July 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Value for money

Repairdesk is a value for money tool for the proffessional in the repair business. The staff is willing and listens to the customers and they improve over time.

Pros

Many features and adding more
Willing staff and customer support
Simple enough to use but complicated too if you want to go deeper.

Cons

Small bugs that stay for large periods of time.
Serious bugs after updates which do resolve after a day or two.

Response from RepairDesk of RepairDesk

Replied August 2018

Thank you for your valuable feedback. We are happy that you are satisfied with RepairDesk and aim to make the system even easier and more convenient for you. Our development and customer support team are working rigourously and smooth operations on your end are our main priority. We are working towards eliminating bugs to ensure a better experience. We hope to have a lasting relationship with you. Regards, RepairDesk

June 2016

Brenden from Smart Fix

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2016

Excellent System - Unbeatable Customer Service

We have used multiple repair POS systems at Smart Fix. When we came across Repair Desk, we had several questions and concerns. Usman answered all our employees' questions quickly and updated the system to fit out needs. Repair Desk has been exceptional and we look forward to expanding with them in the future.

Pros

The price is on point and comparable/cheaper than many other repair POS options out there. Customer service is excellent. POS is straight forward and easily customizable for your business.

Cons

The spreadsheets of information were not uploading correctly at first - Usman went above and beyond at 1a.m. to upload them and make sure they were working correctly for the next business day.

Response from RepairDesk of RepairDesk

Replied August 2018

Thank you for being an awesome customer Brenden & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We hope to have a lasting relationship with you.

June 2018

Ben from Repair Logic

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Customer service is easily the best

Pros

The process is simple and follows the standard flow of receiving repairs. Most of the features are basic and easy to use yet still powerfull.

Cons

We use this program alot for our field technicians who also offer IT Support. This does not adapt very well for IT Support.

Response from RepairDesk of RepairDesk

Replied August 2018

Thank you for being an awesome customer Ben & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We have marked your suggestion regarding IT Support and will work on it soon. We hope to have a lasting relationship with you.

February 2019

Joseph from JustPlainTech Limited - JPT Group

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2019

RepairDesk is the best software for any cellphone repair shop

Repairdesk has been growing at an extreamly fast pace, after trying many other companies they are the only software company that are serious about there customers, with constant improvements and bug fixes

Pros

With the ability to provide portal access to larger customers (B2B),
Online booking widget for our website,
integrations to payment and invoicing systems and the ability to use the API provides unlimited possibilities

Cons

We don't have any complaints however it would be awesome if there was a little more functionality for larger customers such as.
if we had the ability to group multiple invoices for multiple repairs with larger customers,
Provide an automatic completion date for tickets (Ticket Closed Date)
And receive notifications when a customer comments on a ticket via the portal with there user name

July 2018

Anthonie from CelluPro inc.

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Most awesome team and software

Every question i have, the customer service is there to help me !

Pros

-Customer services is Awesome 100/10
-Softwares team is seriously awesome too
-Softwares itself is very good !

Cons

Nothing !!!!!
I mean, for me the Software is perfect

Response from RepairDesk of RepairDesk

Replied August 2018

Thank you for your excellent feedback Anthony. We are very happy that you are satisfied with RepairDesk and we will continue to provide you with excellent updates and reliable customer support. We hope to have a very lasting relationship with you. Regards, RepairDesk

July 2018

Matthew from Hunter Phone and Computer Doctors

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

July 2018

RepairDesk

POS could be a bit better laid out. But page load times are the biggest killer.

Pros

Print node support. API for custom software to easily print tickets.

Cons

Very slow page loads. In australia to get a page to load sometimes takes 20sec. This isnt our internet either. Tested from different connections.

Response from RepairDesk of RepairDesk

Replied August 2018

Thank you for your feedback Matthew. Although we strive to be perfect, we know we have a long way to go and your feedback helps us improve in the required areas. We have marked the issues regarding page loads and our development team is rigourously working towards developing a better POS system. We will have solutions for you soon. We appreciate your patience. Regards, RepairDesk

August 2018

Jordan from Green River PC, LLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

Best Repair Software Yet

Pros

The design is incredibly pleasing and the fact everything is integrated with each other is incredibly nice.

Cons

There are quite a few bugs throughout the software, and it does not have support for basic customer email replies to show up in software, instead going directly to your email.

However the bugs are being ironed out as they've taken a focus on fixing bugs before adding more features.

Response from RepairDesk of RepairDesk

Replied August 2018

Thank you for your valuable feedback Jordan. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We've marked your suggestion for email replies & will work on it soon. We hope to have a lasting relationship with you.

July 2018

Jonas from Fixpal

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Repairdesk

We can now hand out or email a clean looking invoice to oir clients

Pros

Repair desk is very easy to use, the whole process of gathering info about devices is seamless

Cons

I have experienced a few bugs, overall the repair desk team is always there to help and makes it right

Response from RepairDesk of RepairDesk

Replied August 2018

Thank you Jonas for your valuable feedback! We are happy that you are satisfied with RepairDesk and aim to make the system even easier and more convenient for you. Our development and customer support teams are working rigourously and smooth operations for you are our main priority. We hope to have a lasting relationship with you. Regards, RepairDesk