About Retail Express

Retail Express is a cloud-based retail software that offers point of sale, inventory management, customer and loyalty programs, integrated e-commerce, merchandise planning, warehouse management and financial reporting. It is suited to small and midsize retail stores.

Retail Express provides users “Google-like” product search, live inventory levels and a upsell/cross-sell recommendation engine. Users can set choose from multiple payment options including Buy Now, Pay Later and Lay-bys.

Retail Express stores operational information hosted on a single and central cloud database. Integrated e-commerce solutions provide a single view of customers and inventory - both in-store and online. Reporting module provides information on sales, inventory...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 8

10 Reviews of Retail Express

Average User Ratings

Overall

3.45 / 5 stars

Ease-of-use

3.5

Value for money

4.0

Customer support

4.0

Functionality

3.5

Ratings Snapshot

5 stars

(4)

4

4 stars

(3)

3

3 stars

(1)

1

2 stars

(0)

0

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 10 results

September 2018

Stuart from Award Embroidery and Promotional Apparel

Company Size: 2-10 employees

Industry: Apparel & Fashion

Time Used: Less than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Life Changing

Pros

Ease of use, Inventory management, POS layout, Back end reports, Integration with 3rd party accounting systems.

Cons

Client order history is available but could be easier to get too and under stand. The product will give you back exactly what you put into it so do your preparation well.

April 2019

Melanie from Singleton Hi Fi

Company Size: 2-10 employees

Industry: Computer Hardware

Time Used: Less than 12 months

Review Source


Ease-of-use

2.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2019

Great POS Cloud System

Excellent service, quick responses to queries, very helpful support. Updates are provided via overnight uploads done automatically with no downtime to your system. New update information is provided in detail via email. They respond well to customer suggestions and are constantly improving the system.

Pros

The implementation of this software is fantastic. A team of experts is available to help you transfer your database of stock, suppliers and customers with ease. Retail Express has a comprehensive knowledge database including video tutorials and instructions which all staff can access. The software is friendly, easy to use and navigate with email and internet integration.

Cons

Special customer orders are tricky to handle. We are yet to understand how to order/manage customer orders and are currently doing this through the lay by option which is difficult unless you have one staff member managing this are (IE: you can over order stock). Back orders are a little cumbersome but can be adapted to suit your business needs. Overall though the positives of this system outweigh the small negatives.

September 2018

Melanie from Singleton Hi Fi

Company Size: 2-10 employees

Industry: Electrical/Electronic Manufacturing

Time Used: Less than 6 months

Review Source


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2018

Professional Support with Friendly Service

This software is great for a business with multiple locations. It seems to contain a large scale fulfillment section which smaller businesses (such as ours) don't really need. Overall it's been a positive step forward for our business.

Pros

Retail Express is easy to use. The point of sale is simple, yet very clever and allows you lay-by, sell and invoice all in the one transaction. It's search feature is fantastic, letting you view transactions from the day, week or via your own custom dates. We love the ability to email our customer invoices and receipts, saving us both time and money. Working with multiple screens in a web browser is a great bonus for our business.

Cons

Retail Express doesn't really cater to customer orders that well. It categorizes them as lay-by's. It does not enable the customer order to be identified in a purchase order (IE: there is no automatically fulfill mechanism). It's difficult to search for a product and you can't seem to view who the customers are that purchased the product, based on the product.

October 2019

Jordan from Sunland Home Care

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source


Ease-of-use

5.0

Functionality

5.0

October 2019

Great Option For Managing Inventory

Pros

Retail Express was a new platform we were introduced to when adding a medical supply business on to our growing organization. We had no idea how much was involved with inventory management. Wow, Retail Express definitely made this much more streamlined!

Cons

There were a few bumps during the initial on boarding process. Still with the assistance of Retail Express we we're able to cut past all these hold ups and press forward full speed.

October 2018

Melissa from Rodd Locksmiths

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

2.0

Customer support

4.0

Functionality

4.0

October 2018

Feedback

Pros

easy for sales staff to raise invoices. easy to enter new customers. easy to add new staff and modify existing ones.

Cons

Have to manually do the upload to Xero each day. Can not give customers a 7 or 14 day account. Receiving stock when not all products are supplied is a nightmare. Can not make it compulsory to put a customer PO on an invoice. Can still process an invoice to a customers account when on stop credit. Unable to set own compulsory fields when entering new stock/customers Unable to set own preferences and shortcuts unable to setup credit card surcharge to be added automatically when we select that payment method. we provide service as well as sales. Can't set up a service item - has to be done as stock. Pink pricing always changing/incorrect Disabled products can still be added to POs Comments on invoices dont upload to xero If an invoice that is in xero has been paid cash, and it has been rounded up it wont upload Credit Notes dont upload to xero