Retail Pro Point of Sale (POS) Software


Retail Pro is a specialty retail management software platform featuring POS, replenishment, inventory management, promotions, customer management, back office, performance, and KPI reporting capabilities.

Retailers can use Retail Pro to overcome data fragmentation and can tailor Retail Pro to their exact workflow, branding, and business needs. Retailers can leverage the application program interface (API) in Retail Pro to connect and sync retail data with third-party solutions such as ERP, CRM, HR systems, e-commerce sites, loyalty, RFID, merchandising and others.

Retail Pro's adaptive user interface allows retailers to customize and configure the operational screen to fit their business requirements, define workflows for all set of users and extend business branding to all customer touch points. The solution also provides ad-hoc reporting capabilities with over 150 prebuilt reporting templates.

With built in e-commerce features, businesses can also design their online stores to sell goods and accept online payments, distribute loyalty rewards and track shipments. The solution serves a variety of retail businesses such as franchises, corporate stores, outlets and multi-subsidiary retailers.



65 Reviews of Retail Pro

Overall rating

4.18 / 5 stars

Filters:

Showing 1 - 20 of 65 reviews

February 2017

Dale from Eclectic Home

Company Size: 2-10 employees


Ease-of-use

4 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

3 of 5

February 2017

Retail Pro

We purchased over 15 years ago when we first opened and it was very expensive. We use a very limited amount of what it is capable of doing. POS and limited inventory control. One reason is because the report feature is not very user friendly and every time you pick up the phone with a question you get a bill. For example, why can't I run a report on my inventory balance for a previous day? Overall I am happy with it I just think I bought more than I needed.

Pros

Easy to navigate and does what I need it to do.
Minimal issues with the software.
When we first started using it and issues would arise the support staff was always available.

Cons

Needed more hands on tutorial classes up front. There are a lot of things the software is able to do, I just don't know how to use it.
"Reports" feature is not very user friendly.
Support staff or sales person should follow up each year with updates and latest technology and no one does. They did the first few years but not any more.

March 2014

Brian from Clear Water Outdoor


Ease-of-use

3.5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2014

I'm a managing partner and CIO.

Pros

It does 90% of everything we want & need. Frankly, that other 10% is probably unrealistic without custom programming. We get awesome tech support when needed, and I especially love the live chat feature that lets us ask quick questions. The product is very quick and easy to train an employee on and setting up levels of permission is awesome. We're able to delegate job duties easily with the different features. Receiving is a perfect example. That workstation is set up to be used completely differently than our cash registers. For example, we have three cash registers our of eight total machines running Retail Pro. Each has a unique function, and the software works well in supporting those varied functions simultaneously.

Cons

Some of the more intricate details of the software take quite a while to learn. It's easy for an average sales associate to use the main functions, but some of the higher level features get complex. The software can be "quirky" with some old features that were added on to, so there are features that are not intuitive. An example is polling: some things happen automatically and others require initialization. Like every time we add an employee to the system, it's a process to get them into other locations and requires higher-level knowledge.

December 2017

Steve from Wilmington Country Store

Company Size: 11-50 employees

Review Source


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

4 of 5

Functionality

1 of 5

December 2017

Retail Pro 9.4 is a very unfortunate product.

V9.4 is very very slow and without features or benefits to offset the moving from V8 to V9.4. If you love lack of features and watching a spinning wheel you will love Rpro 9.4

Pros

ECM polling replace the 32 bit polling in Rpro 8.6. In theory this allows close to real time updates to your main. unfortunately, seeing it failing for various reasons with no logs or error message to help navigate.Therefore, Never know if it works or not. The Retail Pro dealer has been helpful in trying to fix the numerous issues with Rpro.

Cons

Unbelievably slow. We have had replaced all hardware with SSD, tons of ram and fast processors. Views, filters, moving from Sales to Customer management system pauses each step of the way. Even direct connect to server does little to speed up process. Missing most basics elements. Can not view inventory by sold as this element is missing from filter. Likewise, Cannot view on order in inventory as this most basic feature is also missing from filters. We currently 95,000 active SKU very hard to manage as system is so slow. My Rpro dealer blames it on the Oracle data base.
Reporting in 9.4( why we have the system) is basically missing. We have to export all of the 9.4 data into our old 8.6 in order to run even the most basic reports. Therefore we are essentially running two systems. 9.4 heavy data base requires more management and is expensive and time consuming. If an emergency reinstall is needed it might take a while. Rpro 9.4 only allows one EFT interface. End user is stuck in a noncompetitive relationship with POS EFT which has it owns struggles. Have been with Retail Pro Since 1998. Been on V8 since 2004. V8 while not the most advanced product in the market place was a stable

May 2018

Sharon from Apothecary Gift Shop

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

May 2018

Retail Pro 9

We pay for the software assurance and don't seem to get any benefit from the program. We haven't had our system updated anytime recently, since we have so many features that are custom we always run into issues right after updates and it requires us to have down time and constantly figure out what caused the issues. We also seem to have a problem with the follow through on projects from Granite/Retail pro. Once we contact granite with an issue it seem like it's either pushed to the side or forgotten about. When Granite is reminded of the issue multiple times through emails and phone calls they will fix the issue, it seems like we are constantly reminding them about any issue we are dealing with. We are currently trying to update our system so we are compliant with the tls from Cayan. The process started well over a month ago and the updates still haven't been installed. Yesterday we were affected by the brownout from Cayan for over 45min and lost multiple sales because of the software not being updated even though we are trying to be proactive on our end.

Pros

Customization of inventory screens, printing inventory, jewelry tags customization of checkout screen. Granite Info Sys has done great work for us in the past and continue to always follow through when reminded of issues. A lot of the custom pieces of our system make our store more successful because of the features & functions Granite created.

Cons

When using central gift cards, scanning cards always creates a "?" after the last number. Retail pro has done nothing to fix this issue, we have had the system for almost 4 years now and still deal with this issue daily. Granite Info Sys informed retail pro about this issue days after implementing our new system and still the bug remains. Applying updates to the software isn't easy and requires us to pay our software provider each time an update is available. Reports function, reordering capability, inventory alerts, speed of processing gift cards all lacks. Lack of customization for loyalty programs, we had a lot of custom work done by our service provider, anytime we have an issue it costs money to figure out what's wrong because it's something that wasn't available in retail pro. Lots of bugs still in the software that haven't been addressed.

April 2018

Mohamed from CM

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

April 2018

i'm working with retail pro since 2013, it was wonderful experience.

i got the knowledge that gave me the chance to implement and support our customer in the market, very important thing is that i learned how business operate with one of the biggest retail solution ever

Pros

very powerful inventory management solution, full of function and features. the second thing is the scalability and durability the solution can support large number of stores & POSs in one big database "oracle database".

Cons

it takes much time to recover database especially in the main server, 2nd thing when upgrade from old release to a new one with large number of stores and POSs.

July 2018

Amogh from Deloitte Consulting US-India Pvt. Ltd.

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Functionality

4 of 5

July 2018

Strong Customization but can still be improved

Pros

* Very strong customization options.
* Its EMV compatible which is a big plus
* Its got strong Employee and customer management modules
* Strong reporting capabilities

Cons

* Not having ability to “edit” the preloaded report formats to suit our needs.
* There are few glitches here and there especially with a preloaded cards but customer service is usually quick to respond

November 2016

craig from Independent Consultant

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

November 2016

Retail Pro review

I have been working with R Pro version 8 from 2003 to 2015 with Valentino and now with version 9 with Philipp Plein, as far as a retail system, from both the POS and the logistic side, its an excellent software. Easy to manage and use. The ONLY downfall is the EFT. At the POS, you really need to have a good, reliable, and when working with luxury retail, a sleek device to expedite EMV transactions. The 2 options offered by Cyan , your ONLY EFT choice, are for mass merchants, not a luxury boutique. As far as support, One Step Retail has been my partner of choice and they are second to none in support and sales. Over the years I had many special requests from upper management, and OSR were very quick on assisting and "making it happen".

Pros

The simple structure of the POS. Very easy to learn.

Cons

The EFT module. Cayan is HORRIBLE!!! Please go back to Shift 4. Better support and nicer devices.

July 2014

Clive from Boutique Wearhouse


Ease-of-use

3 of 5

Customer support

4 of 5

Functionality

4.5 of 5

July 2014

Retail Pro and Big Hairy Dog: a Winning Combination

Pros

The Retail Pro product and Big Hairy Dog are unique in a number of ways:
1) The product has unmatched functionality that allows users to manage just about every conceivable aspect of a retail business (fashion, in our case) in a highly flexible and customized manner.
2) The product is mature and, as a result, is extremely robust.
3) Retail Pro is very active and responsive with their support program. Bugs are addressed in a timely and efficient manner. Extensions to the product occur on an ongoing basis.
4) Big Hairy Dog are an excellent distributor of Retail Pro. They are well established and have a large team of highly skilled professionals providing service and support on the Retail Pro product. Their knowledge and experience in both Retail Pro and POS generally is unmatched.

Cons

The user interface of the product could be more intuitive.

April 2018

Dawne from Knuth's

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

3 of 5

April 2018

Retail Pro ver. 9.4

Pros

After using Retail Pro ver. 8 for 13 years, version 9.4 does have some extra features that make getting needed information inside the program without running reports. You can customize screens and documents. The software is fairly intuitive. Conversion from version 8 to version 9 went smoothly without loss of data. The check in/out function of the software is improved in 9.4. Maintenance of data is much easier in this version and corrections can be done while users are using the software.

Cons

Retail Pro version 9.4 is VERY, VERY slow. The Purchase Order piece of the software has many bugs and the company is not responsive to fix them. The reports are inadequate and no customization is allowed without purchasing third party software. Even with third party software, the average user would not be able to sit down and customize a report, let alone create a new report. Basic information is unavailable in the reports delivered with the software.

August 2018

abdullah from Home Decor And Beyond

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Functionality

4 of 5

August 2018

Love It and want more

For once I can’t say I have complaints, they delivered on everything they promise, I only wish they had a Wholesale Pro in addition to their Retail Pro

Pros

It has nearly everything you would expect it to have for a retail store, whether it’s brick and mortar or an ecommerce, in terms of functionality and features.

Cons

I only wish they had a version for a wholesale store instead of retail but hence the name. Essentially the exact same thing but with features for quantity and bulk.

April 2018

Robert from Golf Town LTD

Company Size: 201-500 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

Retail Pro 9

I have been a Retail Pro Admin now for years. I know that if I ever have an issue pop up, I can call my RPro business partner at any time of the day, even 2 am, which I have done. I get the same high quality and knowledgeable support I need at the time.

Pros

It’s ability to provide a one-stop shop. It has everything a business needs to succeed as software goes. Along with it knowledgeable business partners is an excellent choice to support your retail business

Cons

New more knowledge based support. When I access my portal, the limited amount of user information is disappointing

December 2017

Ronald from Boot Country, LLC

Company Size: 11-50 employees

Review Source


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

5 of 5

Functionality

1 of 5

December 2017

V9 is horrible. V9 reports are total disaster.

I have built two business' using Retail Pro reports. I recommended it to every retailer I met. I could change reports to get all the information I needed to make good decisions. With V9, reports seem to be pretty much be in stone, unless I want to pay an exorbitant amount to have each one created. In V8, I could create whatever I needed in minutes. I don't comprehend how with all this new technology, we went so far backwards from where we were. V9 reports have cost me dearly. If not corrected, I will have to find a better option.

Pros

I have used Retail Pro for about 15 years, so I am very familiar with it. Rtech customer service reps are knowledgeable and easy to work with. V8 was awesome. Wish I could go back!

Cons

V9 is slower and harder to get around in. Reports are the biggest downfall. There is not even a simple sales tax report, nor any type of customer reports for companies.

March 2014

Jorge from Amer Sports-Wilson Sporting Goods Co.


Ease-of-use

3.5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2014

Retail Pro's many features

Pros

The best part about Retail Pro is the user interface with the touch screen capabilities for our stores. It gives sales personnel the ease of access and a touch screen that is fluid and fast to use. I also like the ability to change the layout to any way we may need throughout the scope of our stores. The best part I like about retail pro is our vendor, BHD; they are the best Retail Pro support team in North America, hands down! They are friendly, professional, and very knowledgeable on how it works and what features are best to implement for your business.

Cons

The reporting features can be a bit confusing, but with the right support from your retail partner and trainers, these all can be modified to do pretty much anything you need to report with ease. Receipt layout can be a bit challenging, but it gets easier with time as you use it more.

June 2014

Chris from Pools & Cues & Spas, Too - Auburn, MA


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2014

J.D Associates and Retail Pro

Pros

We have been using the software Retail Pro for about two months now at our single location, which is a Swimming Pool retail store. Since the day we first launched the software, we have had such an easy time conducting business with our vast customer base. Ringing in sales have never been easier, and we can now, for once, really track our sales by department and so much more. The software was very easy to learn and J.D. Associates was a big part of that! Their training process was not only well-performed, but our teacher made it fun as well!

I'd recommend RetailPro and J.D. Associates to any entrepreneur or business manager!

Cons

I can't think of anything at all. There is nothing to date we dislike, and I can't see us ever changing our views.

March 2014

Daniel from Yellowstone Association


Ease-of-use

4.5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2014

Retail Pro gives us a competitive edge!

Pros

Our operation is very seasonal, and we gear up from 0 to 100 in a short amount of time. The accuracy the system delivers for inventory management gives us the confidence to make rapid decisions that impact our bottom line. We especially appreciate the level of support that we receive. That level of trust in the product and support is important for us since we have such a narrow window for our business.

Cons

No software is perfect. However, our experience with Retail Pro has been significantly better then our previous vendor. Our least favorite thing about the software is how it behaves with our unique discount structure. However, we have found ways to make it fit our operation.

June 2017

Benjamin from Lee's Adventure Sports

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

3 of 5

Functionality

1 of 5

June 2017

Unbelievably terrible

Nothing. I loathe this software and I wish its developers absolutely nothing but the worst.

Pros

I guess it technically runs. Beyond the fact that it's easier than using a pen and paper to keep track of products, there is nothing I like about this software.

Cons

It is disorganized, inefficient, difficult to use, has memory leaks, no database support, closed-source and expensive to upgrade, bizarrely laid out, and just overall a pain to use on a day-to-day basis.

Response from Retail Pro International of Retail Pro

Replied June 2017

Hello Benjamin. We¿re sad to hear you aren¿t getting to experience the best of Retail Pro. Are you on a very outdated version of Retail Pro software? Please contact us at customercare@retailpro.com and let¿s see what we can do to get your problem resolved.

June 2014

John from Wildlife Trading Company


Ease-of-use

3.5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2014

Retail Pro with our business partners at J.D. Associates

Pros

We have been using Retail Pro for a number of years now and have been partnering with J.D. Associates, Leominster, MA since the start. J.D. Associates have helped up with moving us from Retail Pro 8 to RP9, as well as their normal day-to-day support. Because of the uniqueness of our business, we often have odd uses or requests of Retail Pro, but J.D. Associates helps us work through each request and challenge to help us move our business forward.

Cons

There are shortcomings with Retail Pro 9 reports. This is a known issue and shouldn't be a surprise. Other challenges we have seen could be due to how our system is configured, but we are working through that.

June 2014

Urmi from Peninsula Luggage


Ease-of-use

4.5 of 5

Customer support

4.5 of 5

Functionality

4.5 of 5

June 2014

Solid Retail Pro User

Pros

Retail Pro provides a great POS system that allows me to track down inventory in my store and also lets me see instantly what other stores have in stock in case a customer is looking for something I am out of. One Step Retail has provided great support to all of our stores, including the installations for our new stores.

Cons

I wish there was a way of detecting when someone does not have enough funds on a prepaid credit card, because we get a lot of tourists in our stores. Sometimes there are a few glitches with the system, but our support is always quick about getting back to me.

March 2014

Ann from Glamour House, Inc.


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4.5 of 5

March 2014

Big Hairy Dog is Top Dog in Glamour House's Book!

Pros

Hands down, what I like best is that our service is through BHD. I purchased Retail Pro in 2003 and have had bumps along the way (e.g.-hard drive crashes, lost data/backup issues, questions on operation, etc.). Customer support has always gone over and above the call of duty to solve my problems in a friendly, efficient, and cost-effective manner. Also, it is comforting that their support staff have longevity in the company. I also like the intuitive features of use and easy integration with Quickbooks.

Cons

I am concerned that at some point they will no longer support Version 8, and Version 8 works just fine for us. We don't want to be forced to buy more than we need.

October 2016

Randy from Cardston Book Shop

Company Size: 2-10 employees


Ease-of-use

4 of 5

Functionality

4 of 5

October 2016

Full-featured, for advanced users

We've used Retail Pro (v8) for 11 years now, and it has served us well. There are features we do not use, but the program fills our needs very well- inventory, vendor & customer management, reporting etc.

Pros

Versatile and straight forward to use. Many 'out of the box' POS programs are too rigid to adapt to the unique needs of specialty retailers. Retail Pro handles this very well. While there are features we feel we are doing without, no other program offers us the flexibility in the ordering process we need.

Cons

Room for non-tech savvy users to get into trouble. Tends to lag a bit behind the leading edge of technology.