All Ricochet Reviews

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tammy

Retail, 2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed May 2021

Absolutely the best software for your business!

Alexandria

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Best software you'll use

Fantastic and I recommend them to everyone. Great guys, they know the business. Their software has made my life so much easier

PROS

The customer support, interface, and ease of use. You really can't go wrong. These guys takes feedback and make changes based on users suggestions.

CONS

The only thing I currently dislike is that when I want to change the status of multiple items I have to do it one by one.

Vendor Response

Hey Alexandria, thanks for the 5-star review! We are so glad we can make your life and business easier to manage. Bulk editing product status and a few other elements is actually super high on our development list! We are expecting to work on that immediately after publishing the iOS app this winter. Stay tuned!

Replied December 2019

Capri

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Everyone Loves Ricochet!

I absolutely love this software and my vendors do too. Three years in and I will still receive emails from vendors saying how much they love Ricochet and the convenience it offers them. It has everything we need in one place - point of sale, inventory, and a way for everyone to track what has sold and needs replenished.

PROS

We love the accessibility of this software. We use it at our shop, at home, when we take our products out on the road, and everyone that sells with us can use it from their homes too. This software is the most important part of running my small business!

CONS

When they recently redid the interface we lost a couple (menial) features that I used often like sorting the consignors from oldest to newest or from payout large to small within the software. We can totally function without these things, but have missed it a little since the update.

Reason for choosing Ricochet

We chose Ricochet because vendors would be able to access their accounts from home which saves my staff and I a lot of time counting things and sending emails/making phone calls. We have also been really happy with the credit card processor they hooked us up with (Gravity) the fees so far have been less than using Square.

Vendor Response

Thanks for the 5-stars, Capri! We LOVE LOVE LOVE when our customers use the software to it's fullest! Glad to hear you use the tools in so many different situations, and that your consignors love it too. Thanks for your feedback as well. Definitely noted!

Replied December 2019

Darla

Retail, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed January 2020

Ricochet user

PROS

Ease of use, accessibility of customer support on weekdays, the price is fair, lots of features.

CONS

Unless this isn't a software issue (and instead is a lack of knowledge on the user's part) I don't care for how small the print is on the stickers we print to put on our inventory.

Vendor Response

Thanks for the feedback, Darla. We're sorry that the print is too small for your labels. As we build more label templates, there may be a way we can give you the option to increase the font size.

Replied January 2020

Bart

Retail, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2019

Rico Cosign Review

Overall a good experience. Customer service is prompt and helpful 9 times out of 10. It is only occasional that a problem cannot be fixed but just tolerated.

PROS

Ability to Organize Consignment Items. Multiple updates Sleek design

CONS

Some of the data analytics are lacking -Sales by product are only for store inventory. (i would like to be able to search consignment items as well) Clickable links are missing in some menus but available in others. (i.e clicking sale # to generate a receipt) There are a few other small hiccups like this that seem hard for the developers to change so they end up waiting for other users to make a request. In an update old items that had been sold as expired now show up on batched consignor payouts. While this is honest it is slightly off-putting to a consignor to see this. I think it would be better to just leave 0% items off of a payout. (I can manually take these off a payout but it is time-consuming) Sometimes features I enjoyed in an old version were dropped in an update I would like to see sales by hour of past days. Sometimes glitchy (could be our computer)

Reason for choosing Ricochet

We knew Ricochet was a newer company so we were aware of the fact that we would be able to ask for changes and potentially benefit from them. Customer service was also a big consideration.

Dawn

Arts and Crafts, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2019

Very Functional Ricochet Consignment Software

We have a complex non-profit consignment art business in which inventory turns over completely each month or every two months. We are also staffed frequently by volunteers. This software has provided a much needed view into exactly where our business income comes from and it enables us to make better and quicker business decisions.

PROS

This functional software is easy to learn and easy to use with a quite complete Help section. There is a lot of capability built into the software which allows for many categories ans stores. The consignment versus store inventory is a nice bonus.

CONS

Being able to send sales reports to Quickbooks is non-existent. Being able to sort on Consignment inventory versus Store Inventory is also lacking. It would also be very helpful to be able to run a report on the top-selling consigners weekly and monthly, as well as the top customers daily and weekly.

Reason for choosing Ricochet

Very helpful and accommodating sales and support and ease of use of software.

Reasons for switching to Ricochet

We needed more functionality plus a reduced fee for credit card processing.

Vendor Response

Building a comprehensive online support center was one of our largest endeavors last year. We're so, so glad it's working well for you. Thanks, Dawn!

Replied December 2019

Abraham

Apparel & Fashion, 1 employee

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

One of the easiest consignment software!

We have no problems at all, everybody we talk to is super nice and answer our questions asap. Thank you guys for always being really helpful and quick about it.

PROS

The software is easy to handle and probably the easiest also.

CONS

There's a few small things like not being able to put 1 item description with multiple sizes from different consignors. Wish we could do the same thing like Shopify has with Instagram where you can tap on the item on your feed and it'll take you straight to our website.

Reasons for switching to Ricochet

They weren't as helpful and detailed as I thought they would be, I would of been nice if they gave a longer trail period to see if that was what we where looking for.

Vendor Response

Hey Abraham, thanks for the review! 5-stars! We are actually working on a pretty hefty web-integration that will empower you to list and sell directly from Instagram. It should be coming soon! Thanks for the feedback!

Replied December 2019

Kevin

Sporting Goods, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2019

Great Consignment software.

PROS

It meets our needs. I like most of the features and I think it could be used for a wide array of shops

CONS

Nothing is perfect, I think there are little tweeks I would recommend on a weekly basis. That said most of the works arounds are sufficient. Currently, with it being the end of the year I wish I could delve deeper into analytics with the software. Another would be the POS interface with CC processor, figure that shit out already!

Reasons for switching to Ricochet

Shopkeep was not able to track consignment inventory well

Vendor Response

Thanks for the review and feedback, Kevin!

Replied December 2019

Jennifer

Apparel & Fashion, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Set up and Innovative

I was allowed multiple trials befor I made a decision to launch my business in Ricochet and that is worth a million headaches gone.

PROS

I love that the developer is a consignment shop owner himself. This way he understands my goals, struggles and wants to genuinely help me set up a system to succeed.

CONS

I don’t need like the waiting period for the IOS APP as this forces me to use a desktop rather than. My IPad... yet I am willing to wait .

Reason for choosing Ricochet

The help was personal and quick and relative to my needed solutions in my small business.

Reasons for switching to Ricochet

I needed to save time and money in hours of wages paid and struggled with this for four years.

Vendor Response

We are so, so close to iOS release, Jennifer! Your patience will pay off soon. Thanks for the 5 stars!

Replied December 2019

Brianna

Retail, 1 employee

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

LOVE Ricochet Consignment Software

PROS

I’ve personally recommended this software to many fellow small business owners! I should note that I did a TON of research on available software out there. First, the customer service is excellent. This company truly wants to ensure its users have the best experience possible. In an age of “robot support”, quickly accessing a real (and very kind) representative is just amazing! My favorite part of this software is how customizable it is to fit your personal needs. As a home decor consignment shop, I find myself making many different categories and descriptors to place my items into. The interface is clean and so easy to use. I can quickly enter into a consignor’s account, make edits, and search inventory. Another key factor is being able to organize by price, date, stock status, and others. Plus, my consignors absolutely love being able to easily log in to see their account, watch as items sell, and always know how much money is currently owe do to them. Consignor payouts and P.O.S. operate so logically- you willing love it! Multiple reports (over any length of time you choose) make it so easy to Keep record s and are a god-send for state, federal, and sales tax. I cannot imagine running my business without this product! Try it for free and I bet you won’t want to give it up. Ricochet is the best!

CONS

Honestly, my only complaint has been not being able to print tags from an iPad, which is something it looks like the company is planning on implementing this year!

Vendor Response

Thanks, Brianna! This is such an incredible review! So glad you've been on board with us for so long. Our development team is literally working on mobile label printing this morning! We'll be publishing more news about that soon.

Replied December 2019

Emily

Retail, 1 employee

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2019

Excellent Consignment Software

Ricochet was a great choice for me as I started my new consignment store. I had never owned a business and had very little retail experience. I needed to focus my efforts on learning the business, and not on learning software. Ricochet is easy to use to track consignors, track inventory, and process sales. I really appreciate the customer support and the dedication to making updates. I'd love to see an app version someday so I can check on inventory and make updates remotely without having to use the web site.

PROS

I was impressed by the customer service right from the beginning. The training was thorough, and when I had follow-up questions, [SENSITIVE CONTENT HIDDEN] was available immediately to answer my questions. They also have good training videos on youtube. I think the thing I like best is that the consignors can access their accounts from home. The convenience and transparency gives my business more legitimacy. The software always works flawlessly, it's intuitive, and they continually put out updates to make it even better.

CONS

Reports could be better. It can be cumbersome to find the info I need. Some info you can't get within the software, but can find if you export the right data. For a small operation like mine, it's fine. If you have a large business or multiple locations, the reporting might be frustrating.

Reason for choosing Ricochet

No up-front investment in software. Good initial conversation with Ricochet rep about the features. Free trial. Customer remote account access. Ricochet feels like a small business providing a service to other small businesses. The others I looked at felt more like giant software companies.

Vendor Response

Thanks for the review, Emily! Especially about Ricochet establishing more legitimacy to your business. That's wonderful to hear!

Replied December 2019

Jordie

Furniture, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2019

Great software and great value

Our vendors love this software, it is easy for them to use. We switched from another company and do not regret the switch. Very good support dtsgg.

PROS

Consignor access, webstore, good reporting options

CONS

No debit option for type of payment in checkout No way of adding booth rental deductions

Reasons for switching to Ricochet

Ricochet offered more options for a competitive price.

Vendor Response

Thanks for the review, Jordie! Check out the "bulk credit adjustment" and individual consignor adjustment in consignor accounts. Sounds like that will solve your need for charging rent to vendors. We're super glad to have West Coast Resale on board with us!

Replied December 2019

Amanda

Retail, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Simply the Best!

We are currently in our second year of business and have found Ricochet to meet all our business needs.

PROS

The software is super user friendly. It meets all our demands for running a business yet is not confusing to use. Customer service is always available and willing to quickly resolve any issues. Compared to other consignment softwares, Ricochet is the best deal!

CONS

Easier setup and use with necessary equipment on mobile devices would be helpful.

Reason for choosing Ricochet

Ease of use, cost, and customer service.

Vendor Response

Thanks, Amanda! We're stoked that you're on board! And we're super excited to be working on the app this year.

Replied December 2019

Pamela

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

I would highly recommend ricochet software.

I already answered this in the first question. The customer service that ricochet provides is 100% over the top as well!

PROS

As the owner of an antique, upcycled furniture and home decor business with over 30 vendors, this software is a lifesaver! Every vendor knows exactly what they have sold 24 hours a day, 7 days a week as they can see online what their current sales are. Each item is barcoded so there is no second guessing of prices. Takes the stress out of end of the month paychecks.

CONS

The vendors complain about not being able to easily input their inventory via their smart phones. The ricochet screen on a computer or tablet is not reflective of that on a phone.

Reason for choosing Ricochet

N/a

Reasons for switching to Ricochet

Too much manual effort and room for error.

Vendor Response

Great news, Pamela! We just finished our design mockups for vendor item entry via iPhone. It's going to be one of our largest features yet! Stay tuned.

Replied December 2019

Meagan

Retail, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2019

Makes Our Job SO Much Easier!

Absolutely great experience overall. I appreciate the approachable customer service any time I do need to call. Very welcoming and friendly.

PROS

The ease of running payouts and payout reports is what led us to choosing this product, but we've gained much more by having it. Previously, we were writing out paper receipts, and the ease of having a register that is integrated with our consignor inventory has been amazing.

CONS

There are some minor details such as needing printed jewelry tags that I have not figured out yet. However, I have already seen improvements in the software since purchasing last year, so I expect it will continue to improve over time!

Reason for choosing Ricochet

When we saw that Ricochet was specific to our consignment needs, we were intrigued. I'm so glad we found this program.

Vendor Response

Thanks for the 5 stars, Meagan! When using a Dymo label printer, they do have jewelry label compatibility. We'll have somebody reach out to you to help get that sorted.

Replied December 2019

Tina

Apparel & Fashion, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

How did I live without this in business for 22 years!

I’ve owned and operated my business for 23.5 years. I did everything by hand, the old fashioned way for 22 of those years. Wrote everything down and kept all my records on paper. Yes I know, I’m a little crazy for that. Spent hours everyday doing paperwork. Approx 18 months ago, I purchased this software and my entire life changed, for the BETTER! My business has grown by leaps and bounds because all that time I used to spend doing paperwork is now used to further my business.

PROS

Everything. I love every single thing about this software. Ease of use would be #1

CONS

Only that I didn’t buy it sooner! I haven’t found anything that I don’t like about it yet. There are some features that I don’t use (that I probably should be using) that I will implement in the future I’m sure.

Vendor Response

22 years! Wow, Tina! Clearly you are doing something right. Super glad to have your store on board!

Replied December 2019

Scott

Retail, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2019

Absolutely the Best!

We could not be happier. The staff loves it and the ability to view their sales remotely. Simply, the best!

PROS

Ease of use and the ability to customize the way we need to use it. The software updates are amazing and appropriate for our use.

CONS

The only "con" would be the inability to customize sales and inventory reports based on timeframes.

Reason for choosing Ricochet

Simply, the best! We had to have a software system that allowed us to manage our inventory during the selling process.

Vendor Response

Awesome! We're stoked Ricochet is working so well for you, Scott! We'll keep you in the loop as reporting features get more developed.

Replied December 2019

Katie

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Very user friendly-Love Ricochet!

I am so glad I chose Ricochet for my new business when I first started. I honestly think if I went with any other software I would have had a harder time as a first time business owner. They have made this process seem less!

PROS

User friendly, easy to maneuver and easy to teach new employees!

CONS

Besides the superficial surface glitches(that make zero impact on my daily use) there is nothing I don't like about this software. I'm thankful I didn't choose something else!

Reason for choosing Ricochet

Easiest to use and understand.

Vendor Response

First-time business owners are our favorites! Glad it's working so well for you, Katie!

Replied December 2019

Elizabeth

Apparel & Fashion, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2019

Great Product

This system helps me tremendously with my productivity and keeping track of so many important things.

PROS

It keeps track of all of my sales, payouts, consignor and customer info. I can easily pull up reports to help with accounting and many other needs. I really like that I can take pictures of items under clients accounts and am able to do payment plans through the system now.

CONS

I cannot put in the cost of an item after it has sold.

Vendor Response

Thanks for the review, Elizabeth! Glad we can keep Bibbidi Bobbidi efficient and productive!

Replied December 2019

Tanya

Apparel & Fashion, 1 employee

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

Reviea

PROS

Very easy to use. Exporting existing inventory and vendors was easy.

CONS

A bit pricey for someone in Canada with the exchange

Reason for choosing Ricochet

Ease of use

Reasons for switching to Ricochet

Easier to control and manage inventory

Hannah

Retail, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

We LOVE Richochet!

PROS

When we entered the consignment business my only "requirement" was that we use some type of software. I researched several different options and loved how Ricochet looked (app-like as opposed to processor-ish). Plus the customer service was so helpful. I talked with [SENSITIVE CONTENT HIDDEN] a lot early on and then [SENSITIVE CONTENT HIDDEN] . They've always been extremely helpful and accessible. I like that I haven't had to go through automation or operators to get answers. They've even been accessible on Saturdays when we had an emergency issue that needed to be resolved.

CONS

To be honest there aren't many cons I can think of. I wish I could add variants from the inventory page instead of having to go to the preferences. As of right now that's about all I can think of.

Vendor Response

Thanks for the 5 stars, Hannah! Our team is always so happy to work with you when problems arise. We'll pass on the love to the rest of the team.

Replied December 2019

Keith

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2017

Great software and support

PROS

The software is very easy to use and learn and offers almost enough features to be a full ERP system. My favorite feature is the vendor login. The customer support from the Ricochet team is top notch! They are frequently releasing new features with software updates, too.

CONS

This software is superb for managing inventory and vendors. I would like to see the ability to set quantity-based discounts for items and some more marketing features - such as coupons or special pricing - that can be integrated with the e-store sales and in-store sales.

Nadine

Retail, 1 employee

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Best software!

PROS

Perfect functionality for consignment and vendor base shops.

CONS

Would like to be able to delete things rather than just archive.

Reason for choosing Ricochet

Customer service.

Vendor Response

5-stars! Thanks, Nadine! If you want, you can permanently delete items after you archive them. It's just a two-step process so users don't accidentally delete something permanently.

Replied December 2019

Susan

Retail, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2019

Consignor software

Ricochet makes vendor based business sales easy. Customer service is excellent.

PROS

It's easy to assign sales to vendors and consignors, apply discounts, create reports. Vendors can see their sales instantly.

CONS

It doesn't permit tracking of rent, unless it is deducted from sales. Some reports are hard to follow. It only interfaces with one credit card service company.

Reason for choosing Ricochet

Ricochet permits vendors access to track their sales.

sean

Furniture, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Review

PROS

It is very easy to use. Excited to start selling online through Ricochet.

CONS

Since the update, you aren't able to put in consigned inventory on the products screen. You have to go into the consignor's account and add inventory that solely belongs to that one consignor. It is inconvenient when we are putting in multiple inventory from multiple consignors.

Vendor Response

Thanks for the 5-star review and feedback, Sean!

Replied December 2019

Showing 1 - 25 of 115 Reviews