--- title: "SevenRooms Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SevenRooms. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SevenRooms is a good fit for you!" source_url: "https://www.softwareadvice.com/ca/retail/seven-rooms-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Reservations Software](https://www.softwareadvice.com/hotel-management/reservation-comparison/) / [SevenRooms](https://www.softwareadvice.com/retail/seven-rooms-profile/) / SevenRooms Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/seven-rooms-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/seven-rooms-profile/alternatives/) # SevenRooms User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 24 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.3/5 - Value for money: 4.2/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 16 reviews (67%) - 4 stars: 4 reviews (17%) - 3 stars: 3 reviews (13%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (4%) ### Most mentioned pros - I like the customization regarding the events section and customizing the shifts for special events etc - Easy to set up marketing campaigns and app for managers is super easy to use, especially if you have multiple locations! ### Most mentioned cons - poor security governance with examples of security breaches and hacking being ignored by customer service team ## SevenRooms customer reviews Showing reviews 1-24 of 24 (page 1). ### Game Changer - Overall rating: 5/5 - Reviewer: Stephen M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. SevenRooms has played a major role in our recovery program with our customers. If a guest has an experience that did not live up to expectations, we know about it...and we fix it! It is another layer of hospitality that our entire company has bought into. The unique part of SevenRooms is the ability to customize its use. Our company has found creative functionality that enhances a guest’s overall experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ability to provide a more customized experience for our valuable guests. #### Cons TripleSeat integration comes with major limitations for us. Triple seat is forcing our hand to lock tables that we simply can’t do operationally for many reasons. Currently unable to use right now. --- ### My honest review about sevenrooms - Overall rating: 4/5 - Reviewer: Michaela S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered I would give sevenrooms a 7/10 In terms of user friendly interface. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the customization regarding the events section and customizing the shifts for special events etc #### Cons It can be tricky when making new shifts (sometimes they conflict and you have no idea why they do not work or they overlap when you try again) #### Reasons for choosing SevenRooms Dynamic pricing and more customizations for reservations/ special events #### Reasons for switching to SevenRooms We have two venues under our umbrella. We trialed using OpenTable at one of our venues while keeping sevenroom at the second venue. After 1.5 years of using OpenTable, we made the switch to have both venues operate with sevenrooms --- ### Good, but needs work - Overall rating: 3/5 - Reviewer: alex r. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I think SevenRooms is a good platform and service, but I think it could be much more user friendly and the app is also impossible to use. There are lots of ways it could be improved! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I like that SevenRooms allows our restaurant to function by organizing reservations and gathering notes on members and frequent diners. #### Cons I wish that SevenRooms was able to integrate with our other platforms that help us run a members' club and I've noticed that there are some glitches, like the platform assuming that tables are always overbooked. --- ### Sevenrooms Helps our Business Market more to Guests - Overall rating: 5/5 - Reviewer: Katherine J. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Love using Sevenrooms for our two venues! It's been a great experience having these platform connect with all of our other systems for booking #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We use the platform for all booking reservations, marketing events and email blast and it also aligns with our event Software Tripleseat #### Cons The marketing section isn't as advanced as OpenTable as the reach that the system isn't as advanced but it will get there #### Reasons for switching to SevenRooms Pricing structure and wanted to see the capabilites of Sevenrooms --- ### In love with SevenRooms! - Overall rating: 5/5 - Reviewer: Ilaria L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Our venue is using SevenRooms since years and I cannot recommend it enough. Comparing it with other platforms, it is super easy to use and there are a lot of automations that you can set up that are very helpful to run your service smoothly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SevenRooms is a great platform for restaurant reservations. It is easy to use and the customer service is always helpful and able to assist in every way they can. #### Cons Roughly a year ago the reporting section changed and it was not easy to familiarize with it at the beginning. The previous reporting was easier to navigate. --- ### SevenRooms Review - Overall rating: 5/5 - Reviewer: Caitlin H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered Company has been using SR for over 3 + years and it is perfect tool for operating our client database between 7+ properties. It helps us maintain our guest experience with customized features that are easy to use and really allow us know our guests better. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros User friendly- clean face. Easy to train new employees- easy set up and access. Customizable features. Feedback Reviews. Instagram + events Widget. Export clients by tags. Tags in general! #### Cons 1)Sometimes loading glitches. 2)Unfortunately our POS system future does not work with SR- not SR's fault but it would make our lives easier to track spends at our more high volume properties. --- ### Love SevenRooms - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love SevenRooms. It is amazing and easy to use. I just wish that we could access the features that come from integration of our POS. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's easy to use, continually improving, always staying ahead on trends. I love that they don't just offer a product but go out of their way to look at ways to help you market your restaurant. #### Cons They do not integrate with BreadCrumb, you have to use/pay for OpenTable on top of your monthly cost. --- ### This is great! - Overall rating: 5/5 - Reviewer: Sarah D. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used other for less than 6 months - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Even though we selected another reservation software, I was impressed with the customer service and timely responses. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I feel like SevenRooms is a hidden gem although we ultimately decided on a different reservation system! #### Cons It is a tad more costly than we were anticipating. Our big deal breaker was we could not utilize SevenRooms for out B&B properties as well as restaurants. --- ### SevenRooms review - Overall rating: 5/5 - Reviewer: Mihailo D. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great customer data capture, they allways know what i want, and i can see the history of guests. #### Cons Just one thing, color in the software is somehow boring --- ### Great metrics for assigning tables - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered The features ultimately outweigh the cost #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The system is quite smart in its approach to table reassignment and pacing #### Cons While the features are a benefit- the cost is high for a reservation system. Updates are made frequently without notice --- ### SevenRooms Review - Overall rating: 5/5 - Reviewer: Liezel T. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. After a year of using the SevenRooms app, I can confidently say it’s an excellent platform for managing reservations and enhancing guest experiences. And it makes it easier to train our colleague to use the platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about SevenRooms is you can easily pull out the data you need such as the date and time for customer feedback, percentage of positive, negative and neutral reviews and locate which platform the reviews come from. #### Cons So far, there's nothing I like least about SevenRooms because the team maximizes the features of the platform. --- ### Maybe not the most well known - however an exceptional product - Overall rating: 5/5 - Reviewer: Julia S. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. While I don't think Sevenrooms is a widely known as other platforms to the clients who are booking reservations, and its less likely a client will have a Sevenrooms app on their phone compared to the other big reservations platforms, Sevenrooms booking widget makes it easy to customize your website or social sites with a link direct to your locations Sevenrooms book. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Puts all the data in the hands of the business! Integrated with TOAST POS for check link and live spend. Easy to set up marketing campaigns and app for managers is super easy to use, especially if you have multiple locations! #### Cons Only drawback is price and other platforms are much more popular in some cities, such as NYC, Chicago, and LA. --- ### Great booking system with some issues with online payments - Overall rating: 5/5 - Reviewer: Rocco S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Booking process is very easy and generally easy to set up different availabilities #### Cons Cancellation fees cannot be charged on most cards #### Vendor response We really appreciate your feedback on SevenRooms, Rocco. We are grateful for your support, and we’re here for whatever you need at anytime! Replied May 2024 --- ### Good Standard CRM solution. No frills! - Overall rating: 4/5 - Reviewer: Otis J. - Verified reviewer: Yes - Industry: Hospitality - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered Overall, it has worked well for me in a capacity where I need to find customers info quickly in order to keep average handle time down #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Fast look up for reservations and CRM info. And I do appreciate the fact that it’s built specifically for the hospitality industry. #### Cons Somewhat difficult to customize in my opinion --- ### SevenRooms - If you operate a restaurant or club you need this! - Overall rating: 5/5 - Reviewer: Dan V. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Awesome. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The user interface is excellent and has come a long way since the beginning. It's super-easy to train floor staff on it via the web UI or the app. #### Cons The API needs to be a little more fleshed out and robust. We've had to manually do quite a lot of work to get 7R to play nice with Hubspot. #### Reasons for switching to SevenRooms Cost and efficiency. Urvenue had a lot of features we didn't need. --- ### Seven Rooms Review - Overall rating: 5/5 - Reviewer: Sasha S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Really good experience and their customer help desk is great and very fast. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lots of extra features in setting up offers, perks and events for customers. #### Cons There is a feature where guests can ask a custom question which is not trackable without checking individual bookings. --- ### SevenRooms Isn't Worth It - Overall rating: 3/5 - Reviewer: Kumar P. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros SevenRooms allows you to accept and manage reservations and gain valuable customer insights. It has a flat-fee pricing structure which allows you to better grasp how much you'll be spending on a monthly basis. It used to have a great value proposition when OpenTable had a different pricing structure. #### Cons SevenRooms is not the industry standard for reservations, unfortunately. Many people are unfamiliar with the software, so you risk lost reservations as a result of that. Further, the pricing structure used to be valuable in that you wouldn't pay for reservations made through non-OpenTable reservations, but now OpenTable has adjusted their pricing structure to make that a non-factor. SevenRooms doesn't provide the guest insights that they pitch, and the live spend information is not always up to date. --- ### Almost there .... - Overall rating: 3/5 - Reviewer: Dave S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Started out ahead of the pack, but the other quickly caught up and adjusted billing + software strategies and left SevenRooms falling behind. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros SevenRooms was a nice option for a restaurant that was getting hammered with OpenTable fees before they changed their structure. OT was fee based + core charges, while SevenRooms was a flat rate. #### Cons With discounts also comes less support. I feel like SevenRooms is about to be bought out or just fold. What started out as great, quickly became unreliable and unsupported. --- ### SevenRooms: The Reservation Platform You Should Be Using - Overall rating: 5/5 - Reviewer: Alexander J. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 201-500 employees - Product usage: Used other for free trial - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall the pros far outweigh the cons. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SevenRooms is excellent at driving guests to your restaurant. While not the industry standard for online reservations, (though that is rapidly changing), it has excellent functionality. The biggest positives are: 1) Cost reduction by eliminating OpenTable fees 2) Ability to drive customers to restaurants within your group of restaurants 3) Live data on consumer spend and the ability to track that over time #### Cons SevenRooms is not the industry standard, so many people will not be familiar with the booking platform. From the guest perspective, even after creating a profile, you may have to input the same information multiple times for multiple reservations, which is frustrating. People may also not book through this platform if it's too difficult or unfamiliar, which may lead to lost reservations. --- ### Operations usage - Overall rating: 5/5 - Reviewer: Prashant P. - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Amazing experience so far #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and communication within the team #### Cons No feature of capturing guest name who are staying in the hotel --- ### The start of an exciting journey - Overall rating: 4/5 - Reviewer: Alice W. - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered Very positive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use on the app, reporting features, multiple diary views, great customer data capture. The excellent support team. #### Cons The mixed fonts on the desk top. it can be slow moving from page to page. Filters don't function very well when reporting. --- ### 7rooms - Overall rating: 5/5 - Reviewer: Lika K. - Industry: Food & Beverages - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. 7rooms is very easy to use system. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros can see the history of guests which helps a lot #### Cons can not see other restaurant bookings to check overall --- ### Poor Security and Lack of Customer Service - Overall rating: 1/5 - Reviewer: Sasha J. - Verified reviewer: Yes - Industry: Banking - Company size: 5001-10000 employees - Product usage: Used monthly for less than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros ease of use, ease of integration, online materials #### Cons poor security governance with examples of security breaches and hacking being ignored by customer service team --- ### Seven Rooms - Overall rating: 4/5 - Reviewer: Emily F. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 501-1000 employees - Product usage: Used other for less than 6 months - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I think there was a great platform to get more reservations in our restaurant and got the word out to more people #### Cons It caused too much confusion with our Opentable program. --- SevenRooms Reviews, Pros and Cons - 2026 Software Advice