About SimpleOrder

SimpleOrder is a cloud-based platform to manage multiple restaurant chains and suppliers through a single interface. The solution streamlines operational activities and manages inventory for restaurants, bakeries, bars, hotels and other hospitality sector outlets across various geographies.

SimpleOrder helps restaurant managers handle order placing, inventory levels, paperwork and deliveries. A built-in cost calculator helps determine the price of menu items based on ingredients. Other features of SimpleOrder include analytics, customized pricing and an online catalog.

SimpleOrder is compatible with mobile and desktop devices. The tool integrates with accounting and point of sale systems systems such as helloTESS, Sage, Xero and QuickBooks.


Supported Operating System(s):

Web browser (OS agnostic)

264 Reviews of SimpleOrder

Average User Ratings

Overall

4.39 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(163)

163

4 stars

(70)

70

3 stars

(15)

15

2 stars

(3)

3

1 stars

(13)

13

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 264 results

August 2019

Kolby from The Malted Barley

Verified Reviewer

Company Size: 11-50 employees

Industry: Restaurants

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Upserve is Second to None

From back office functionality to ease of training to customer service my experience with Upserve is rivaled by no other POS system.

Pros

The fact that a new-hire can be fully versed in the software within 2 training shifts is impeccable.

Cons

I do no like that the table view shows all open tables and not tables assigned only to the person logged in.

Reasons for Choosing SimpleOrder

Pricing was very reasonable, 24/7 support is amazing and the ease of use and reportability are amazing.

April 2020

Blake from Jack Brown’s Beer and Burger Joint

Company Size: 201-500 employees

Industry: Food & Beverages

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Easy and Efficient, Upserve

I do not have a negative thing to say about Upserve.

Pros

The simplicity of the menu page is awesome. It’s not chaotic or overwhelming, it also allows you to choose your visual style (i.e. listed item, boxed items). Whenever there is a problem, the 24/7 customer service is extremely relieving. They are always so polite, professional and informative. Their customer service employees do not make you feel insignificant, and they go above and beyond.

Cons

The Offline Mode could use a little work. It’s kind of buggy. If there was a way that we could allow customers to tip in Offline Mode, that would be beneficial to all of our employees.

Reasons for Choosing SimpleOrder

Based on reviews of current/former customers, and transparency of the company.

October 2020

Bill from Smith Tower Observatory

Company Size: 1,001-5,000 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

Use Upserve

It is great, particularly the Customer Service has been the best I have dealt with in 25 year in the business

Pros

I think that the integration of POS and Inventory is great and helps in a big way during monthly inventory.

Cons

Would like to see two way syncing between the Inventory and POS

Reasons for Choosing SimpleOrder

Price and functionality.

October 2020

Iannis from Izziban Sushi & BBQ

Company Size: 51-200 employees

Industry: Restaurants

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

October 2020

Worst POS I've Ever Known

It has been a terrible experience from day 1. We have only used this POS for 2 months and we have had to exchange handhelds in numerous occasions because of software malfunctions and countless other issues related to connections. Because it takes up to 2 weeks to receive a new handheld, we have had to work with limited resources time and again which slows down our ability to serve customers efficiently. In addition to waiting for new products that take so long to come in, we have also spent more money than anticipated on extra equipment that would supposedly enhance the functionality system but never did.

Pros

The appearance is modern-looking and the handhelds are meant to help service.

Cons

Where do I start? -Tickets double print -Some tickets don't print at all/delay in printing -Connectivity Issues -Credit Card Processor stops working -Some tables don't appear on the screen -Switches between wifi connections that are not protected on its own -Handhelds are not screen protected/too fragile -Random charges appear on the screen for no reason -Item slection/organization is not efficient -bug issues -software malfuntions

Reasons for Choosing SimpleOrder

Cost Effectiveness

Response from Upserve

Replied October 2020

Hi Iannis, We apologize that you have had a less than satisfactory experience with Upserve. Our team is currently working with Ji and Hong to replace your mobile devices with stationary ones at no additional cost. We appreciate the feedback and are working together to resolve the main issue.

August 2020

brent from Ok Omens

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Good Product Overall

Overall it's the best POS system to use. Super functional

Pros

It is very easy to use and very intuitive.

Cons

Billing functions could be cleaned up. A bit messy.