SpotOn
About SpotOn
Awards and Recognition
SpotOn Pricing
Pricing starts at $65/month per station, plus a one-time setup fee. Contact SpotOn for more information.
Starting price:
$25.00 per month
Free trial:
Not Available
Free version:
Not Available
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Most Helpful Reviews for SpotOn
1 - 5 of 304 Reviews
Chuck
Verified reviewer
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Spoton partnership
They have improved our business in many ways helping us grow revenue through their different programs such as loyalty and QR ordering.
PROSI feel like they are truly a partner to my business
CONSThey had some growing pains when we first start. They were new at the time but there customer service was excellent during those times.
Reasons for switching to SpotOn
Aloha was behind the times when we switched and were not flexible to work with some 3rd party partners we wanted to use.
Vendor Response
We love to hear it, Chuck. Small businesses are at the core of their local communities, and we're proud to help support them and the people who run them.
Replied September 2023
Patrick
Restaurants, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed March 2023
Very Customizable POS System. Excellent Reporting. All features needed for success.
Reporting has been amazing and has really helped our manager stay on top of their metrics.Integrations with 7 Shifts scheduling has been a game changer.We are detailed technical people so we were able to customize many features that made sense for our restaurants. Not the prettiest UI, more like an Android but no major complaints from servers.
PROSThe Reporting is a STAR versus our experiences with other POS like CAKE, NCR/Aloha.There are alot of great features that cater to tableside service restaurants like ours.A little overwhelming but There is a custom feature for almost every different item in the restaurant. Authorizations for different roles, control of delivery services, multi-location management, modifiers, discounts. Much more robust than other services I have used (CAKE, UPSERVE/Lightspeed, NCR)
CONSThe Sales Staff was not the friendliest. The implementation team also had a very bad attititude. The job got done with both but it was a rough experience.Customer service is decent. They have been getting better over time! A few downtime issues have occurred and SpotOn does not have an offline payment processing mode.They do however, install back-up 5G LT but forgot to train our managers on how to switch over to this network quickly.
Reason for choosing SpotOn
Reporting, sleekness, and pricing
Reasons for switching to SpotOn
We were using Upserve and customer service was terrible. Lightspeed purchased Upserve and it only got worse during the transition. Some system updates made the POS unusable.
Vendor Response
Thank you for your feedback, Patrick. We are constantly evolving our tech and services to support businesses better. We've passed this feedback to the appropriate teams on our end, but we're happy you are enjoying the Reporting feature & other capabilities.
Replied March 2023
john
Restaurants, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Redcoat Tavern
Overall It was great. good people helping make it come together
PROSEase of use with exception of of the boh
CONSBack office is a bit bumpy, not easy to use
Vendor Response
We appreciate your feedback, John, and thank you for taking the time to leave us a review. Please don't hesitate to reach us at support@spoton.com should you need anything. We look forward to continuing to help you grow your business.
Replied February 2024
Adam
Restaurants, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed February 2024
Hard to learn
The sales man know nothing, does not have any knowledge about how to operate equipment, when asked just texts you to call support. Pushy sales man promises the world then does nothing, talking about us behind our backs to other restaurants, that I know the [sensitive content hidden].. my other pos company was night and day better, always answer my questions, phone calls, never pushed me aside to handle it on my own. Only have 1 tech guy to help with repairs and is never in the state, so I have to hook up and fix my new broken equipment, the list goes on and on.
PROSAble to do more work from home, using own computer
CONSNot much, the equipment is faulty, have replaced a kitchen printer, a monitor and waiting on what’s next
Reasons for switching to SpotOn
Was supposed to be saving money, not sure that’s the case, when you lose business because of broken equipment, and sales men that can’t help resolve issues
Vendor Response
Adam, this is not the experience we want you to have and we apologize for the issues you've faced. We'd love to rectify this situation as soon as possible - could you please send the best phone number to reach you at to clientengagement@spoton.com? We'll have a support member reach out to you. Again, we apologize for this expereince and hope to speak with you soon.
Replied February 2024
Joe
Restaurants, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
The Best on the Market
Excellent Product and Service. Awesome all around
PROSService and the actual product. 24 hours a day 7 days a week
CONSSms Marketing messaging. Ecard notification when ecard bought to say thanks to the customer
Vendor Response
Thank you for your feedback, Joe, and for taking the time to leave us a review. We're happy to hear about your experience with our product and service. Small businesses are at the core of their local communities, and we’re proud to help support them and the people who run them.
Replied December 2023