I enjoy it a lot and will continue to use

I really love using this software! It is so easy to use and is always quick to use, never issues with it! This is important in the restaurant

The only con is that the fees get a little expensive at times, especially when you manually enter info

8/10 overall, with unique issues to certain industries that makes it frustrating here and there. I'd suggest it, there's a reason it's the most popular POS system for small businesses on the market, but don't expect it to be perfect!

Easy to set up and adjust menus and such, does most everything we need it to do. Have to think outside the box to get it to do some of the things I need it to do, but overall, if you take the time to figure it out, you'll get there.

A few things are a bit narrow in customizability, I wish we could do more variation in things like loyalty programs and discount set-ups, and sometimes some adjustments can be a bit tedious to change. We're a brewery with a constantly changing menu of beer offerings, so having to make 5-10 clicks per beverage change every single week can be a bit frustrating, but it's overall pretty user friendly so I can't complain too much.

Easy to use, add and update products, very easy as well to train staff on how to use.

There's a few limitations with regards to comping/discounting

Traumatizing. Glitches crashed our restaurant multiple nights in a row. Can’t handle a complex restaurant. Fine for a 1 terminal retail operation, but RUN AWAY if you are a restaurant owner. Use Toast!

The price is the only good thing about this software. But you get what you pay for and it’s not worth the savings!

The software is so glitchy that it has been an epic fail! QR codes fail; printers randomly disconnect; the software double & triple prints tickets (but with delays so it seems like new tickets); tech support is terrible (often barely speaks English & can’t solve complex issues). No on-site support like competing products. We’ve spent thousands of dollars on staff trying to figure it out, but random glitches that have no explanation crash the iPads, QR codes and printing capacity. This doesn’t even scratch the surface of the issues we’ve had. The software cannot handle the complexity of a restaurant. NIGHTMARE!

Square was a huge help for us as a restaurant this year. With covid-19 businesses had to move really fast to the online market and Square provides the tools to get there really fast and easy.

It is really easy to set up, the price is way better than the other systems in the market, it works with wifi and you can use it on your laptop, Ipad, smartphone. I love how they offer the CRM tool and even more I love how easy is to create a website for your restaurant with them.

they could improve some of the features so It is even easier and faster to select the items. for example to add more options to the conditional words ( add, yes, No, extra, etc...) they could put the option to replace (ex: replace Ham for turkey) so when we have a customer who wants to customize a product we do not have to write long sentences all the time, instead we can just click a few buttons and is done.