About Stripe

Stripe is a cloud-based solution that offers a varied set of unified APIs and tools that enable businesses to manage and accept payments online.

Stripe handles key payment functions, such as subscriptions, storing cards and direct payouts to user bank accounts. It also offers solutions for mobile and web payments that are specially built for developers. Stripe enables businesses to accept international debit cards, credit cards and currencies.

Other key features include full-stack payments, PCI compliance, invoice paying, instant payment acceptance, shared customers and the collection of transaction fees. Stripe does not require any card storage fees, validation fees, setup fees, monthly fees or refund fees.

Stripe provides support options suc...


Read More

Supported Operating System(s):

Mac OS, Linux, Web browser (OS agnostic), Windows 10

1,704 Reviews of Stripe

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(1,265)

1,265

4 stars

(359)

359

3 stars

(53)

53

2 stars

(13)

13

1 stars

(14)

14

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 1704 results

December 2019

Matthew from Atlas Internet Marketing LLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Integrates seamlessly with everything

Very positive. Great alternative for start up businesses, or online businesses that can save a lot of time.

Pros

So you can use Stripe with invoicing and subscription software or you can build out your own system if you are a geek that is PCI compliant fairly easily. Almost everything has an integration option and if you get stuck with a problem for whatever reason you can log into the dashboard and usually figure it out from there, if you can't they have great support documentation and even a chat option. Compared to similar competitors you even save a little bit. I especially like their ACH fees, some of the lowest I've seen. An added bonus is that I don't have to pay for monthly statement fees or pay the annual PCI compliance fee and surveys because they add that into the flat rate.

Cons

Only thing I'd like to see is an option to download statements in a PDF format like previous merchant processing providers, but rarely do I need it.

Reasons for Choosing Stripe

I liked the interface and integrations a little more than Paypal plus I save a little bit on the percentage, not much but every little helps.

September 2020

Paulo from Primetag

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2020

Easy to setup, clean interface, wide support, great customer support

Stripe has transformed a hard problem into a no-brainer. If making the connection between the online and the banking/paying was an herculean task in the past, it is nowadays a straightforward registration in their website, and most of the times an integration with your store/website.

Pros

The fact that is has an enormous amount of support from most software with integrations existing for anything that can support plugins (think wordpress), most programing libraries, ORMs, application development frameworks, etc. It is the de facto for online payments and that makes it really accessible from most common scenarios. Their APIs and models are very clear and understandable, making it easy to integrate within most tools, and the fact that they also have plug-and-play solutions makes it even easier.

Cons

Not all payment options have plug-and-play solutions. It is, for example, possible to send your users to a stripe webpage with a nice layout to complete the payment, but this page is not entirely customizable. Not in style and not in payment options. For instance, you can't give the user the option to select a payment type, which is a very common use case in most websites and would be great if stripe would allow it.

Reasons for Choosing Stripe

The technological features of stripe have given them the flexibility to allow for the development of very different use cases, which is often not given by most payment providers that support only very limited (the most common) payment types and uses. In our case, we needed the technological flexibility of Stripe to build our application exactly as we wanted to, providing the user experience we designed.

March 2020

David from United Public Safety

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

1.0

Customer support

1.0

Functionality

5.0

March 2020

Customers Are Food, Not Friends

Awful. If I could count on one hand the number of times I have screamed at my monitor seeing a response from my account manager, support; practically anyone at this organization. We were told we would pay 1x PCR fee per transaction by pricing analysts; and when it turned out that the architecture they recommended produces over 2 PCR requests per transactions? That even failed transactions are billable? No responsibility. The solution doesn't work the way it was advertised? "Check the contract". The worst part is being treated like a child by flippant 20 something account managers who have been reassured that their product is perfect, their customers have no leverage, and that customers enjoy being treated like garbage. After doubling my volume in less than 6 months with the company and asking for a discount, they tried to dupe me in to paying the exact same rate I had been, but "itemized" in to new fees. I was about to sign myself up for another two years of drudgery until my questions were clarified. Outside of the technical organization, which is fantastic, this is an unorganized company headed by overly-empowered tech bro's who's mandate is to take advantage of you when possible, or, at the least, hold the status quo. If you are anything above a small business, run, don't walk away from this company. The technical effort of integration will bind you to them, and once you're there, they've got you. It's time to eat.

Pros

Excellent platform. My developers are very happy, my clients are happy.

Cons

Nothing. The software itself is excellent.

Reasons for Choosing Stripe

Technical product and API. If only I'd known.

September 2020

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

A developer first payment gateway that will leave your sales team smiling

We have multiple payment solutions, some still in use and some now deprecated. Stripe allowed us to very quickly replace multiple other gateways and dramatically increase the code quality, staff experience and end-user workflow through its many benefits. Adding Apple Pay, Google Pay and other payment types was a cinch and the SDKs and implementations of all these are industry standard and strong, but remove hours of development time for my team because of the neat and clever ways Stripe integrates them. We have been using Stripe for several years now and I recommend it to business associates and indeed use it on new projects, because the overall footprint Stripe requires for the huge amount of features has really revolutionised our payment gateway experience both from a developer and staff point of view. And the changes and improvements constantly evolve, too. In fact, Stripe is a brilliant place to stay ahead of the curve when it comes to regulation and data privacy because they're always on the ball with such matters.

Pros

I have to first commend the supoprt team from Stripe. Whether this is a technical issue, such as the developer support or technical issue, or the support for sales or management staff, Stripe put a huge emphasis on making their support second to none. Developers can choose between tickets and email, but there is also an IRC channel to talk real time to actual Stripe developers. They're knowledgeable and extremely helpful. When you use the on-site live chat feature, you will also get a follow up email with any extra information and a log of the chat, with an invitation to get in touch if the issue still isn't solved. The fact that it's developer first means you have an excellent set of powerful, reliable and well tested APIs. The sandbox is fantastic and the logging to help debug your software (in both sandbox and live) are truly unmatched in the payment gateway world. Every request, full request and response, and everything is deeply integrated, so you can quickly click between related data in a sensical way. The API documentation is beautiful and easy to follow and feedback and suggestions are taken on board and literally implemented more often than not if a problem ever arises or a good suggestion is made. The dashboard for sales staff is easy to use. The interface is clean but the features are tremendously powerful. The fraud integration with Radar is a blessing to small and medium businesses that want a quick way to help keep themselves protected.

Cons

Having to setup multiple accounts, albeit sub accounts that appear in the same dashboard, to utilise multiple currencies.

Reasons for Choosing Stripe

Stripe has by far the best set of features and the most impressive portfolio of products. It is developer first whilst still being a pleasure for non-technical staff and customers. The prices were comparable, but the product we receive is way beyond the others that we have tested. Support is second-to-none.

October 2020

Cory from First Text

Company Size: 2-10 employees

Industry: Venture Capital & Private Equity

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

October 2020

Revolutionary Payment System

A great piece of software that furfills all the basic card processing needs to any business. Truly amazing piece of software.

Pros

Stripe is simply put it 'the best' when it comes to credit card processing. Its easy, efficient, and simple to deploy. I have advised countless startups, all who use Stripe, and the benefits that the platform gives to them, and their business is phenomenal. I highly recommend that all startups and entrepreneurs consider Stripe's payments system.

Cons

Stripe is unfortunately not available in a large number of countries. This is a big issue for most founders and the single biggest problem that Stripe currently has.