After reviewing and considering about 6 different ticketing programs, we decided that Tick It offered the most value and could provide us with any reports we might want. We were looking for a system that we could use just in the house and then at a later time put on-line. Since we were able to keep the program and data on our own computers we were able to access data at any time and create queries to get info in a useful format for us. Tech Support is great they have helped solve any problems in a quick and efficient manner. The only thing that is a little inconvenient is the time difference between Michigan and California. But we have never had a "crisis" that kept us from operating because of this. We are able to record just about anything we want to track in each customer profile. We are able to issue gift certificates, flex passes, coupons, season tickets, and reports for our patrons listing their donations. We are able to train volunteers to use the ticketing system very quickly. NCSoftware is constantly improving the programs adding features - even some at our suggestion. When we expanded and put our ticketing online, NCSoftware was available to answer all our question in getting it set up on our own server. Although Chautauqua Playhouse is probably one of NCSoftware's smallest venues they assist us with any problems or changes that we come up with. We are a venue with 96 seats, but we have many of the same needs that a much larger venue would benefit from. We are able services for our patrons that we were not able to do before, like ticket exchanges completed over the phone, patrons don't have to worry about turning in their old tickets to get their new ticket. The system cancels the ticket number of the exchanged ticket and issues a new ticket which is printed in our office as well as emailed to the patron One of the new features added was a reminder email is sent to each patron reminding them the show they are scheduled for, it is sent one or two weeks before the date and then again on the date of the performance, our patrons really appreciate this feature. I would recommend this program for any venue looking for a new system, or upgrading from another provider.

The flexibility and ability to make our own changes on the fly.

The fact that NCSoftware doesn't have 24 hours a day helpline. But that is also the same complaint our patrons have about us! We are only staffed at the Box Office on Wednesday and Friday afternoons, however, with most of our patrons with the internet they are able to conduct business with us either on our website or via e-mail.

The ease of use is wonderful. Easy to set up from beginning to end. Customer Service team is just hands down AWESOME!

It's hard to find something that I don't like about the software. If there was something, it would be getting different reports from the software. I truly believe my report issue is just me needing to be trained.

The University of Kansas has had the Tick-it! system for many years now and are overall happy with the product. The price is fantastic for our organization and allows good utilization. We ticket for about 50 events a year and the platform gives us, even more, functionality than we need. We had a large computer issue (not software but we lost all of our data) last summer and the Tick-It! staff was extremely helpful in getting us back up and running in a timely manner. They were friendly and extremely helpful. Overall we are very happy with the product!

Easy to use, great customer service, lots of options.

Visual appeal is low, takes a bit of a learning curve to know how to find a specific part of the system.

we are a box office with no set house. the ticket trak pro 3.0 had allowed us to create and recreate houses with the ease of a few clicks. online sales have aided is dramatical, increased sales by 50%. and customer service is better than any other company I have ever dealt with. I suggest this software to the novice and advanced.

Ease of use.

SQL is not a language I speak.

New Concept Software has the best customer service out there. The software is also easy to manage and the great updates we get as well.

the easy way to sell items and tickets

i have no cons about this software