Waiterio

RATING:

4.7

(31)

About Waiterio

Waiterio is a cloud-based ordering solution for restaurants and bars. It helps users to manage daily business operations and process transactions. Waiterio helps users to manage special orders, look up prices for specific items and record service reviews from customers. The solution allows users to share menus and orders with waitstaff and kitchen staff via mobile devices. Users can generate custom reports on financial performance, revenue per menu item, sales trends and more. Users can also integrate hardware components like thermal printers and barcode scanners with the solution. Services are offered on a monthly subscription basis that includes support via email and an online knowledge base

Waiterio Pricing

It is also available at $39/mo and $59/mo with additional orders needed.

Starting price: 

$19.00 per month

Free trial: 

Available

Free version: 

Available

Restaurant layout
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Waiterio Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

4

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Waiterio

1 - 5 of 31 Reviews

User Profile

Nilhan

Verified reviewer

Internet, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

Waiterio made my life so easy!

PROS

It's very useful. I and my staff really enjoy our new POS system. Our waiters can take orders easily and as soon as they enter the order to the system our chefs start showing their cooking skills. Thanks to Waiterio our waiters can spend much more time with our customers. It's also so easy to take payments! Besides having very convenient operational benefits, Waiterio also helps me to do my administrative works. Plus, it helped me get a new vision for my restaurant, now I can clearly see ( with number) my best selling items, so that I can update my menu regularly. Price/ performance is really really good. I can recommend Waiterio to any restaurant owner who wants to grow their business.

CONS

Nothing so far. I really enjoy all the benefits of Waiterio. It's so useful and it's so obvious that they considered all needs of the restaurant owners. Thanks!

Paul

Hospitality, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2019

Updated review

After a delay in contacting support about a bug they were very quick to fix and issue a new version. Updating was easy as the app did not change it was all cloud based so all I needed to do was log in again to the app and the fix was there, a massive bonus in a busy environment. I think the small to medium guesthouse/B&B market could be a huge opportunity for Waiterio.

PROS

Easy to setup and generally use. Quick to learn and has sped up the breakfast service in my guesthouse massively. Allows us to have the kitchen on a separate floor to the breakfast room with no delay in food ordering an serving.

CONS

There are a few limitations in the product which you may need to work around but unless you pay a lot of money for a bespoke product this will always be the case.

Min

Restaurants, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed May 2023

not quick working system

solve the system heavy and long, think more better

PROS

The system are very heavy and long. sometime working are not good

CONS

I like the easy system and use. and simple

Reason for choosing Waiterio

solve first

Reasons for switching to Waiterio

so heavy and long

Francisco

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

Very usefull

PROS

i can use it in many terminals and it's easy to use, it has make us work faster and effective, it's very recommendable, and it's good that have many languages

CONS

when customers want to add some products it's hard to know what it was, it would be better if it could be other colors

Mathilde

Food & Beverages, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2017

Very useful for my restaurant

efficiency, time saving. I had some problems at the beginning setting up the thermal printer but the customer support helped me to solve everything.

PROS

This app is very clear, easy to use, efficient (and cheap!). I also like the fact that it's available in my language (french)