Revenue.io

RATING:

4.4

(17)

About Revenue.io

Revenue.io is a VoIP solution that helps sales teams by providing voice communication and an automated dialer. It is a cloud-based platform that bridges the gap between conversation intelligence and organizational telephony. Designed for businesses of all sizes, Revenue.io offers solutions including a conversation AI; a sales prospecting tool; CTI that automates log calls; an inbound sales tool and sales coaching. Revenue.io provides insights and reports to managers through call-log automation. The platform enables call routing to the right representatives on the basis of conversations, prospect data and marketing sources. In addition to this, Revenue.io also features contact previews, single-line dialing, click-to-call, DialNext, IVR and dialer call recording. Reven...

Revenue.io Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Revenue.io

1 - 5 of 17 Reviews

User Profile

Alex

Verified reviewer

Computer Software, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

Flawless, seamless ability to rip clear cold calls.

PROS

Interface allowed us to really integrate our phone sales process with salesforce, accurately logging information and helping clean up sales process.

CONS

Mandatory call dispositions can create hurdles when trying to do a lot of different things at wonce.

Anita

Insurance, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed December 2020

RingDNA Review

Overall, I like the software because productivity is increased. Following up with my customers is simplified because RingDNA works well with Salesforce. Click the customer's phone number in Salesforce and I am taken directly to RingDNA. I love it.

PROS

I like the way that RingDNA interfaces with Salesforce when dispositioning calls. I also appreciate being able to listen to the call afterward because RingDNA has the capability to record and annotate the calls and include the recording in Salesforce. I find that to be a great learning tool with my Medicare customers. Sometimes our customers are not easy to work with; having the recordings aids in getting a better understanding of the client's needs when he or she can't articulate well. This makes the follow-up call go smoother. Overall, the call quality is clear and strong most of the time. The customers seldom complain that they cannot hear me or the call is fuzzy. As the end-user, the ability to suggest dispositioning codes to the company that I freelance for and then see RingDNA follow-through with the suggestions is refreshing. The local presence feature is great. Customers, even myself, will not answer a call with a "strange" prefix. If that number matches a familiar area code, we are most likely to answer the call. This feature has increased productivity and call follow-up is made easier. I find that if I use my assigned local phone number, I do not get as many callbacks.

CONS

The one thing that I find very annoying is the dropped calls. In the Medicare business, if we don't get permission to call a customer back, you pretty much have lost a lead. It is aggravating to be at the beginning of the call script and before you can get permission to call the customer back, the call drops. And even if you get the permission to call them back, it is sometimes next to impossible to reconnect with the customer. The mandatory call dispositioning has caused me to lose valuable time because I can't move forward or receive any calls until I disposition the last call. I don't know if software configuration is the problem or not, but for some reason, I am finding duplicate leads in Salesforce when it is obvious that the customer only called once. I was told not to click on the customer's phone number which would take me directly to Salesforce and this would eliminate this issue, but it did not solve the problem. This causes a problem when my productivity is being measured. It appears that I did not convert the call when in actuality, it is a duplicate entry.

Reasons for switching to Revenue.io

The company that I freelance with made the decision to switch to RingDNA because they were having a variety of issues with Aircall.

Wolf

Computer Software, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

FUNCTIONALITY

2

Reviewed May 2021

Some cool features for Management - very cumbersome for an Account Executive

We switched over from SalesLoft and other than the conversational intelligence feature, everything else has felt like a significant downgrade. The Conversational AI sounds valuable in theory but has not been put into use at all by management. SalesLoft integrated with SF much more seamlessly. I loved having SalesLoft embedded into the very same SF window where I can dial, message, log calls, etc without having to have a separate window open. The RingDNA interface is not nearly as clean and intuitive.

PROS

The interface of the dialer is minimal and pretty easy to use despite some fundamental design flaws. Good call connection and quality.

CONS

- It constantly logs out and forces me to log back in through both RingDNA and Salesforce before calling or texting anyone. I contacted Tech Support and they said to prevent this, you have to log out of Salesforce and RingDNA at the end of your workday and re-log back into both in a specific order when you start your day. Seems manual and cumbersome. This has been a company wide issue - When you go into "Contacts" and search for someone, it does not predictively auto populate Contacts based on what you have typed so far (unlike Salesloft, Outreach, etc) so you end up typing most of the contact's name each time when searching - anytime you end a call, you get an annoying Warning message saying that you have not yet logged the call. You don't have the opportunity to log it until the call ends so I don't understand why the message appears as if you've done something wrong - it does not let you make any calls until you have logged your previous call - for text messaging, it would be nice to receive notifications to my phone as well as I end up missing most messages when they come in

Barkha

Airlines/Aviation, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Reliable application for calling operations

This software has delighted us with the super fast performance and effortless calling features. We will continue to be with Revenue.io because of the services we received from them. You can also check this amazing application as it is highly recommended in the market for calling operations.

PROS

This application is very convenient for making domestic or international calls. The in-built advanced features are very helpful in day-to-day life. The most attracting thing about this software is its superb call-handling features. Some years back, we need to specially arrange WFM team to handle the heavy call-flow but thanks to Revenue.io as it is now possible for the management team to regularly check on the waiting calls in queue. Apart from that, I would like to highlight that this software is brilliant in terms of performance.

CONS

They can add some features to arrange the call-back requests or else there should be an option to highlight the person that the call-back is yet to be done. Apart from that, some members of our team receive the calls on Busy mode as well but that happens rarely and can be fixed with regular updates.

Sachin

Hospital & Health Care, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2022

The best calling software available in the market with excellent features

I highly recommend this software as the inbound and outbound call tracking is very convenient with the help of this software.

PROS

It comes with excellent calling features. It is easy and convenient to use. The call management of this software is brilliant. You can easily handle the call-queue as there is an in-built option called ‘call queue’ to identify how many calls are waiting to be answered. Also, we can download the extension of this software and use it like an app. The performance of this software is fantastic. Apart from that, you also get an option to check previous conversations with a feature ‘call history’.

CONS

They should include some call-back features and also, they can fix some issues the users face. Sometimes, it automatically enables the call status from busy to active.