All Boulevard Reviews

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Megan

11 - 50 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed July 2023

Boulevard Saved Our Business

User Profile

Chris

Verified reviewer

Consumer Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2020

Top-tier salon management solution that continues to improve

We are very happy with our switch to Boulevard. Migration went very smoothly, we got up and running with minimal problems, support has been great since day 1. The only issues we've had have been or are currently being actively worked on in product cycles. Our day-to-day is much smoother than previous solutions, we love being on Boulevard!

PROS

Intelligent booking and client-specific service timing has saved us countless hours at the front desk and increased our service revenue 10%+. The calendar and schedule are very easy to use, our new front desk staff is trained up in half the time as previous software. The integrated booking widget that lives on our site is wonderful for preserving a fluid brand experience for clients booking online.

CONS

Add-ons for advanced features can start to add up on top of an already higher base price, and the cost to migrate from an another product can get very high (though if you are good with Excel you can prep migration sheets yourself and save a lot like we did). Reporting was initially a weak spot but has been continuously improved over the past year and is nearly at parity with our previous solution.

Reasons for switching to Boulevard

Intelligent scheduling, more flexibility with service timing and pricing, integrated booking widget.

Jeffrey

Verified reviewer

Retail, 11-50 employees

Used daily for less than 12 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2022

Solid, reliable and modern software

Solid experience. It fulfills all of my needs. The extras will come, I'm confident.

PROS

If you're like me, you want to use a software that is most importantly reliable AND beautiful. I love what they did with the user interface. Booking appointments on the software is extremely easy, and new features are released periodically. They have a messaging center where we can quickly communicate with clients via SMS and a way to reach out to customer support quickly through their integration using INTERCOM chat.

CONS

I think the analytical reporting could be better. This might be something they can take from Booker's page. Some insight like how many customers are existing and how many are new would be great. How many booked online vs manual. Also, if they can integrate with Frederick or Emma, that would be awesome too. They are integrated with mailchimp which is nice.

Reason for choosing Boulevard

They allowed a trial where I could clearly see it's benefits. Meevo doesn't allow this at all. How can you trust a software company like that?!

Reasons for switching to Boulevard

Booker was purely unreliable. Period. So many issues and downtime.

Kitae

Consumer Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

Reviewed February 2022

If you like to pay through the eyes for expensive software that isn't very intuitive, by all means

Horrible. Costs too much for the subscription and their system is not very intuitive. It takes few extra steps to do anything in the system. Extra steps create a lot of places where mistakes can be made, especially when it comes to scheduling.

PROS

It is generally easy to learn out of the box, however there is definitely learning involved.

CONS

The POS system is a joke and they force you to utilize them as a Merchant Processesor. Their rates are competitive with other premier solutions like Square, but they literally give you a $0.50 magnetic card swiper from China to process the payments. The alternative is to buy a glorified card reader for $150 (literally a block that is a glorified magnetic card swiper) that interfaces with your iPad through Bluetooth. If you have every used Bluetooth technology on your phone, you know how horribly unreliable that it can be. If the device times out when you're taking payment, be prepared to ask your clients to wait while you spend 5-10 minutes making sure that the devices are back on line. The

Reason for choosing Boulevard

They had a good sales pitch and the sales guy did a good job of putting his hook into me. Also, I finally got too fed up with Booker's glitches.

Reasons for switching to Boulevard

Booker was good, but ever since they got acquired by MindBody, it has been the bastard step-child acquisition that no one cares about. Full of glitches and down all the time.

Anonymous

51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2020

Best POS Software!

Overall the experience has been outstanding. The team is always attentive & responsive. They come up with alternatives & suggestions to help improve your experience! The software is great as it can be easily accessible on multiple devices & internet!

PROS

Boulevard software is very user friendly, easy to use & convenient! It has reduced the duration of front desk trainig. It has also made the managers that are behind the chair, have a very enjoyable experience. I

CONS

Some of the items that seem like they should be easy to customize, are in face a little more. It makes sense when you realize that the interface is for all users and not just your specific location (s).

Reasons for switching to Boulevard

Shortcuts was outdated, slow & problematic. On Saturdays (the busiest day of the week), the server computer that would host all data, could potentially go down. You would then be stuck performing offline transactions & having to complete transactions twice!

Dawn

Consumer Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2022

Great Decision

BLVD has been key in our growth. It’s simplified our cash wrap experience, made reporting more accurate and simplified the inventory process. My managers have easy access to the info they need while limiting other employees access. It’s made Gift Card tracking & purchasing simple as well.

PROS

The reporting is detailed and easy to navigate. We switched from a small business software to BLVD which is salon/spa specific and it was a very smooth transition. The customer service is great as they have always helped immediately with any challenges and questions we have had.

CONS

We have several service providers who belong to multiple departments (ie nails & skin) and being able to select which services they provide on a daily basis based on room/station availability would be so helpful. It would give us better utilization of stations because the resource feature isn’t reliable. Resources default and overbook without warning when scheduling in house.

Reason for choosing Boulevard

I found BLVD on IG and I liked the vibe and image of the company. They were current and modern with an extremely professional look compared to so many other salon booking platforms.

Reasons for switching to Boulevard

The software wasn’t spa specific and made several areas of business very difficult to navigate.

Ken

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2022

Amazing Booking Software and Merchant Services!!!

Amazing onboarding team! The data migration was fast and painless. We had training videos and one on one sessions to learn the platform and when it was launch day, customer service and help chat provided help real time. Our clients love boulevard and appreciate the intuitive features applied to their profile such as timing and pricing specific to them. We have had only 1 slow down in 6 months and it did not effect functionality and was fixed within 2 hours.If you have a suggestion or idea, you are able to put in a formal request and these sometimes come into effect.

PROS

Amazing onboarding team! The data migration was fast and painless. We had training videos and one on one sessions to learn the platform and when it was launch day, customer service and help chat provided help real time. Now we have all new employees watch the training videos when onboarding and they are big fans of the help chat.We also love the online booking system and waitlist. We can easily fill gaps in our schedule with the waitlist featureThe software is modern, functional, and user friendly.

CONS

The client is unable to modify or view their upcoming reservations without contacting the business. This can lead to duplicate bookings. Also, there is no feature with credit card processing to add a credit card fee per transaction.

Reason for choosing Boulevard

It is more functional for a hair salon and had more competitive merchant services options.

Reasons for switching to Boulevard

To avoid system crashes, to streamline our booking system, and to have better customer service

Benjamin

Consumer Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2022

Boulevard is the best salon software I have come accross

Boulevard has cut my call volume down by about 30% with online booking and texting. This has made staffing our desk easier and less stressful. The software has been very solidly reliable with only one notable outage in two years (and that was a major outage impacting a large swath of the internet).

PROS

The online booking and integrated texting are killer features. We will never have software without this. The transition from our old software was extremely well managed with little input required from me. The appointment search and schedule optimization were game changers for our scheduling. We can spend far less time manually hunting for appointments, and trust that our schedule will be decently well optimized without our intervention.

CONS

There are some features like advanced reporting that are still lacking. Boulevard does make continuous improvements and work with feedback from users to decide on the roadmap forward which is much appreciated. I would like more customization options in the software for scheduling, resource usage, etc... but overall I have found solutions using the tools that exist in Boulevard.

Reason for choosing Boulevard

We liked the integrated texting, schedule search features, and overall flow of the software better.

Reasons for switching to Boulevard

We needed updated features like online booking, and the appointment search feature that Daysmart didn't offer. The cloud base was also nice so we didn't have to invest in so much infrastructure on our end.

Megan

Consumer Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2023

Boulevard is amazing!

Overall has been a positive experience!

PROS

We really enjoy how user friendly Boulevard is. We needed a software that our team could be easily trained on and simple to use. They provide so many tools for learning the system in the beginning and that helped us a lot! Their customer service is also one of the best we have come across. They are always quick to respond to questions and help solve problems. Big thumbs up!

CONS

I wish that they had some modern software features like a client faced portal; with custom info for them to see past, present, and future appointments and custom appointment text reminders (this is a biggie, as most people don't check their email anymore).

Reasons for switching to Boulevard

Booker seemed to be going in a more "GYM, yoga studio" catered direction and less about salons. We REALLY needed a salon catered software that does all the things we need.

Jodi

Consumer Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2023

Very customizable

So far it's been going well. We have been using Boulevard for over a year and it's leaps and bounds better than our previous booking software. It's customizable and continually updating.

PROS

That is has all the features we need in one app. Online booking, retail, POS, texting, marketing, sales tracking, inventory...It does it all!

CONS

It's very easy to double book, overbook or book a service provider out of their availability.

Reason for choosing Boulevard

Was pleased with the response to my inquire, and the continued support we received during the decision process

Reasons for switching to Boulevard

Booker was not very user friendly. It had very limited capabilities with what you could do. We needed a separate marketing suite and separate way to text with clients. That was cumbersome and time consuming

Isabel

Medical Practice, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Organized and Interactive!

PROS

The pre-booking feature makes scheduling future appointments extremely easy! Also, separate tabs for customer's history with services, transactions, and product purchases make it easy to help clients find what they are looking for.

CONS

The integration of packages from our previous booking system did not transfer correctly, which is the only issue we ran into.

Reasons for switching to Boulevard

Booker constantly crashed and gave us issues, and also had an outdated interface that was not user friendly.

Jeremy

Consumer Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2020

Snappy cloud solution that improves over time

A fun, fast, and growing company that definitely puts its end use at the focus of the product. Nearly a one software fits all type solution.

PROS

I enjoy that the cloud solution quickly sifts through what must be massive amounts of data that my business creates. It leans towards simplicity that my lay staff don't seem to have much issue with.

CONS

I admit the onboarding and going live schedules we're a bit aggressive and lacked true understanding that my data was going to be used properly the first time. Many edits and back and forth work was needed to get things running to the point I personally didn't have to troubleshoot things between my staff and the product support team.

Reason for choosing Boulevard

Because it was a new company

Reasons for switching to Boulevard

The software use previously required us to host our own server and this was plagued with issues while constantly needing remote support.

Katie

Retail, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2020

Katie

Overall I'm very happy with the software. It's easy to use and training desk staff to use it is super slick. I love all the how to guides. Also, [SENSITIVE CONTENT HIDDEN], our managing partner has been amazing, always quick to respond and goes above and beyond with helping us.

PROS

I love how easily it sends comfirmations and takes care of the busy work we usually need to hire staff to complete, like pulling reports, custom timing for clients, and easy for clients to use for online booking

CONS

It's more small things that I'd like to see updated: for example when I save changes to services or products that I'm editing the page only lets you do one service then it auto refreshes to the top of the page, instead of saving and letting me continue where I'm at. That means I have to scroll all the way down to find the section, remember the next service that I have to edit, it's time consuming and for larger salons who have lots of employees with unique booking needs its not quite as fluid as I'd like. I'd also like to work off of more than one tab, so I can be checking clients in while also pulling reports. I'd love to be able to have a tab for each location open for easy booking during busy seasons like the holidays when we are searching for any open appt and comparing options for clients between all the locations. I'd also like to do more filtering for client emails. As of now I don't see a way to email upcoming appts for selected dates, which would be helpful as covid continues and brings us many updates we need to send to just upcoming appts, not all clients and not just clients who have had an appt with us before. Also woul dlove if the app view of the calendar was more zoomed out so you can get a better idea of whats happening for the whole day, now you have to scroll quite a bit and its confusing visually.

Reason for choosing Boulevard

Your customer service was so much better!!

Reasons for switching to Boulevard

it crashed a lot and wasn't easy to be able to view reports from home. Now I can pull reports and view everything I need as long as I have an internet connection - it's great!

Rebekah

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2020

Best salon software I've ever used!

Solved the stress of all the "workarounds" we were having to do with our old software. Elevated the guests experience with working with our business.

PROS

It's hard to put in words the beauty of this software. It's visually beautiful, very quick to learn, easy to use, customer service is outstanding & quick to respond, and the online booking platform is so easy to use for our guests. We've been in business for 9 years and this is our 5th and final software. We've found the one!! The conversion from our other software was so easy and seamless (we've had disasters in the past) I can't recommend it enough!!!

CONS

A few features I feel are missing (but I'm told they are working on adding them) Referral program built in, option to pay commissions on discounted services or the original price, line items for set fees in the checkout instead of having to manually enter it, ability for guests to book directly from Instagram.

Reason for choosing Boulevard

Their pros outweighed the cons in comparison. They are a bit more expensive, but worth the cost.

Reasons for switching to Boulevard

was very unhappy with the way mindbody worked for my business

DeLane

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Huge Fan of Boulevard

PROS

I’m the two years I’ve moved from MindBody to Boulevard, I’ve seen the growth. They are constantly giving useful and innovates updates to the software that make my life so much easier as a practitioner and business owner.

CONS

I recently did a price increase and realized that the price change doesn’t update all the appointments already scheduled prior to the change. It would be great for this option to at least be there to automatically change all prices including those already scheduled starting on a “certain date”.

Reason for choosing Boulevard

Strictly desired a high-end software. Perception is everything because this is often a clients first interaction with the business. It needs to set the tone for the client experience.

Reasons for switching to Boulevard

They were dated and behind, not innovative enough with relevant tools and features

Whitney

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

Wish we switched sooner

Never thought I could love software!

PROS

Boulevard is incredible. Everything is so easy to use. The functionality saves so much time and my staff actually love it.

CONS

Really wish I found Boulevard sooner. Not sure how I didnt know they existed!

Reason for choosing Boulevard

Other softwares didnt seem nearly as nice or streamlined, their sales people were rude or they never got back to me.

Reasons for switching to Boulevard

My previous solution was way too hard to use. It kept going down and my staff and clients hated it.

Francisco

Hospitality, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2020

Fantastic!

Overall its been pretty pleasant. We were using Booker before and since transferring to Boulevard, it's been great. Everything has been relatively easy to learn and easy to train with other people. I feel like I learn something new like every week haha.

PROS

I love the ease of the tabs and being able to just read what is what and where to go. Theres no guessing on where you need to go in order to do what you need to do. Everything is very user friendly. It would be really hard to mess something up.

CONS

I dont like that you're not able to just stretch appointments by grabbing the appointment. You should be able to grab the bottom of the appointment and stretch it, instead of having to do an extra step, going into "Edit Appointment" and changing the time length. Also the "Week" view doesnt work if theres more then four barbers on your screen, that should be changed. There also should be some sort of Apple Pay option with Boulevard, its 2020 going into 2021 :)

Reasons for switching to Boulevard

Im not sure why they made the switch as it was the companys top people that made the switch.

Tanner

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

Transitioned with large brand from different software

PROS

Boulevard is intuitive, myself and our staff picked it up quickly. The reporting is much more detailed and customizable than what we had worked with before.

CONS

Transitioning was slow and a bit tough at first, but all data was eventually added and correct.

Reasons for switching to Boulevard

The previous product was stuck in its ways and getting behind in this digital age.

Brian

Consumer Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

Functional. Innovative. Classy.

Our clients are happier. Our employees are happier. Our bank account is happier.

PROS

If you are under the impression that salon software is all the same, Boulevard will change your mind. From setup and functionality, to after-sale service and support. They are constantly bringing additional functionality to the platform. We have a dedicated (in every sense of that word) partner on the service and support side. No call center "promises of resolution. Most of all, this is not a "subscription" you buy. Joining Boulevard provides you a team of specialists. And it is has a very classy feel for the clients.

CONS

None. The only difficult decision was deciding exactly how dissatisfied we'd become with our prior provider. Once we made the decision, the rest was easy!

Reasons for switching to Boulevard

We chose Booker to escape Mind Body. Then Mind Body purchased Booker and the disaster repeated itself.

alaina

Cosmetics, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed August 2021

Boulevard

PROS

I love how easy it is to navigate; each button is very straightforward, so someone who doesnt use the software frequently can easily figure out how to work it. The customer support team is also great and quick!

CONS

I would like them to make a few updates more regularly. Ive noticed you cant delete clients, or products. This can be frustrating in certain scenarios, but generally doesn't interrupt using the software! Just would be nice to be able to clean up our inventory/ clientele

Reasons for switching to Boulevard

Boulevard is more efficient in every regard, but we mainly switched because Boulevard operates on a web browser, not a downloaded program. This way, it can be accessed anywhere and its much less likely to crash

Marisa

Cosmetics, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed June 2023

Superior customer service with a fully integrated system

Overall Boulevard has been an upgrade for our salon in both the interface and customer service aspects. There are many features which allow for a smooth and seamless experience, with only a few clunkier features (mentioned above) that would make for an overall excellent experience if adjusted.

PROS

Boulevard is a very user friendly platform which has enabled a smooth and seamless transition over from our previous booking system. Their integrated FAQ's help with nearly every question you may have, and if there isn't an answer within their pages the live help desk is always available and ready to assist you.

CONS

There are a few features which are a little clunky and could use some upgrades. The most noticeable is the "add on" feature which only allows you to adjust the last appointment booked within a string of multiple appointments for one client. This forces you to cancel off all appointments within one block and re-book if clients want to upgrade an add on last minute. The other feature that could use some work is when multiple appointments are booked under one name, but two separate clients want to split the cost of the appointments. There is no feature which allows you to separate the booking into two transactions, so the only option is to remove the service and re-book it under another name. This makes for a clunkier client experience. The last feature that could use some work is from the client interface via the online booking platform. All clients have an integrated profile both internally and externally, but we have received many complaints that there is not a way for clients to go in an adjust, cancel, or check upcoming appointments externally. We are always happy to help clients on our end, but most clients would prefer to have more access to their booked appointments during our non operating hours.

Reason for choosing Boulevard

Phenomenal marketing and features

Reasons for switching to Boulevard

Interface and customer service

Lindsay

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed October 2022

Love where this software is headed!

PROS

extremely functional and user-friendly. It made for an easy transition at our salon for receptionist, stylists, and admins. The onboarding team and customer support are incredible, too! We have two locations and they are very easy to switch between and manage.

CONS

definitely a "young" product. There are some gaps in reporting and the lack of a client portal it a huge con for our clients, though, I believe one is in development for next year. We have two cash registers and we struggle to keep financial reporting clean due to a "floating drawer" concept. They support team was helpful with suggestions and we have a make-shift system but do hope that Blvd will invest in improving this feature.

Reason for choosing Boulevard

USER-FRIENDLY DESIGN/INTUITIVe

Reasons for switching to Boulevard

not user-friendly

Andrea

Retail, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Makes training new staff so easy!

No need to send reports to accounting - they can access everything themselves. It's made training so simple and easy thanks to the system remembering how to book each client and allow the staff to move the appointments around on the days effortlessly to find the best time slot. No more wasting paper printing schedules and service bills, everything is done through the service providers app on their smart phone.

PROS

How you can click & grab a booking to move it around on the schedule.

CONS

We are no longer able to change the service provider once the order is processed.

Reason for choosing Boulevard

Far superior system.

Reasons for switching to Boulevard

Boulevard is faster, smarter, better.

Julia

Consumer Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2020

A league above the rest

Overall, the company is very happy with Boulevard. We have evidence that the platform will only continue to improve as it takes into consideration customer suggestions. It is evolving beautifully.

PROS

This has been the best booking system/P.O.S. that I have used industry-wide. Features are highly customizable and only getting better. The interface is more intuitive than others and easier on the eyes. Client-tracking is useful and loyalty program is very exciting.

CONS

The app isn’t as developed as the website— I wish we could check clients out on the phone app and that the message center was available through the app. Certain functions are only available on the web browser which can be clunky.

Reasons for switching to Boulevard

Hated Mind Body!

Emily

Consumer Services, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2022

Exceptional customer service, adaptable product

We reviewed many options before settling on Boulevard. It is the easiest POS/scheduling to set up and implement. The onboarding team and our account manager [SENSITIVE CONTENT]are both sensational. [SENSITIVE CONTENT] is truly a part of our team, she helps to not only work with the platform but to expand it to meet our growing needs and to advocate for us.

PROS

Ease of use and the TEAM! The team is excellent from onboarding/set-up to custom reports to interfaces and daily operations, everyone truly goes above and beyond to help our account.

CONS

More customized reporting elements would be helpful.

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