I've been using insight for 11+ years at the salon I've been working at. Just recently opened up a salon in my own home, and chose to use the ro gram for my new business as well. I have now used the installed version and the cloud version, and both are easy to use. If unfamiliar with the program, it takes a bit to set-up, but the customer service is great, so they can help you out so you get the most from the program. Highly recommend!

Easy to use and has all the information I need to run my business.

I'm not a fan of the iPad/iPhone version. True touch screen capabilities are lacking, as you have to find the cursor and drag with your finger. Would like to have an installed version for Macintosh computes as well, as opposed to just the cloud version.

I love the ease of reports and download to quickbooks for simplified bookkeeping process. The online booking is excellent for customer convenience and retention. Some suggestions for improved performance are: #1. On line cancelation notifications so that stylists are made aware of schedule openings due to on line cancellations. #2. Individual Employee specific service selections that can and cannot be booked using on line booking system.

On line booking, download to quickbooks,

Can't personalize the system, not really user friendly for hair salon with chair renters that have individual prices and services offered. On line booking system should have a notification tab to advise of a cancellation just as it does for an online appointment booked.

Time factoring is a major concern to the user, if you have several clients waiting, this system is not efficient in that area. When working, the SMS system is great, but we have had several occasions when there have been glitches with this. (this means lost business to us) Customer service has been helpful, and eventually problems are solved, but, this too can take a while, interrupting our business operations. Unfortunately the glitches are occurring to frequently, especially after you perform an upgrade. Below are a few suggestions that I hope can be reviewed/implemented 1. We have found it frustrating that we can not highlight a clients multiple treatments booked, & move them as a group. 2. Having an easier process to see if, and to put someone on 'ACCOUNT' or 'IN CREDIT', would be of help. 3. Highlighting money owed in red (for example) would be helpful. Even highlight money in credit in green (for example) 4. Being able to click and drag an appointment to another operator without having to go to the "confirm appointment screen" and change name would be a good timesaver. 5. Being able to shrink or stretch an appointment with out going to the "Confirm appointment screen" 6. End of night, when completing the "Stop & Cash out" step and then entered the money on the next page, if "Save" is pressed do a second option to "Print". . (there is no back button process that I can find) 7. In the "Payment/Receipting" invoice screen, if doing a % discount of eg 4 of 6 items, being able to Highlight/tick each discounted item, then put a group % discount through, leaving the other 2 at set price. 8. When 'Receipting' a service, and then adding a 'series' at that point, having the option to use the 'service' of that day would be very helpful. (so a second invoice is not having to be done)

Customer service is fantastic ! Anytime I need help they're always so helpful, friendly and never condescending. A special thanks to Tara Woleben, who was so gracious with me!

Everyday ease. Great customer service

Features that seem too complicated. Whish someone could personally come down to explain

My inventory and sales are more organized, it has helped train my clients with the world of "online" - its a step up for us to send out email confirms and not phone calls... Tech support is always there to answer my questions and I really appreciate that! Hoping the phone app gets improvements to prevent crashing, otherwise, we are happy with Insight!

We like the ability to pull multiple reports, and the detail in which you can record items. Customer Support has always been very helpful and I appreciate that tremendously!

The frequency in which the app crashes...too often! The only other con would be that you have to bundle so many add ons....we would love to use text messages, and have multiple log ins...but that in addition to growing our team would more than double our price.

The software is feature rich but most importantly (coming from an IT background myself), the support is absolutely the best! It can be a little "clicky" esp in Reports, but I am very happy overall.

It does what I need, is fairly intuitive, and is feature rich.

Reports, which I use quite a bit, is a little clicky, especially when printing. I wish there was a way to regulate all the confirmations when printing and just be able to click once for things (i.e. selecting a Stylist). Also, sometimes I have to hunt for things (i.e. confirming the appointment for an online booking).

I find sometimes the cloud version is extremely slow lately which makes it frustrating on occasion. I also find there is extreme wait times for support when calling sometimes. I know this tends to be the norm for most support numbers however; I found it much faster when I first signed on with Insight than lately. I find there is also some issue when using apple with Insight. Challenges hooking up to certain hardware. The cloud version didn't even allow me to use my barcode scanner anymore. Super frustrating. Overall Ok value for the price but definitely lacks some of the seamlessness other companies have. If I were to expand, I'd likely shop around.

Email reminders

The inability to use seamlessly with any Mac product with the exception of the iPhone App.

I enjoy using insight. It is very easy for my employees to nativagate. If there is ever something that we can't do we can always contact them and they will walk us through using new functions. My favorite part is owning the software and not having to pay a monthly fee.

The ease of the layout. Auto Responders

Tips are not incorporated into the credit card forms. We have to ask prior to completing the purchase.

I have been using Syntec for almost 10 years (back when it was called Insight) anytime I've called customer support if they don't answer the phone right away they are quick to get back with you and take care of your problem. We did beta testing with them when they were developing the software and called fairly often and not one time where we disappointed. I think that says a lot for a company. The only time I ever have to call in now is when I can't figure something out the program works for me seamlessly. The program also offers a ton of features for what I feel is a fantastic price!

The price and how easy it is to use.

I would have to say if there's something about this product I don't like I haven't found it yet.

I like the ease of use and that all of the stylists are able to book appointments from their phones!

I don't like how much it costs for text reminders to clients. We are a small salon with independent stylists.

NONE!

Nothing. This program needs an upgrade urgently.Dealing with customer service in the States....need i say more. Plus for Canadians its in US DOLLARS.

Salon Software does a great job with their Insight software. They recently updated their online booking software and it's much better. It's really nice to have an online booking that doesn't just make booking requests. It's real-time. The rest of the software and reports are really robust. There are things I could knit-pick about, but for the money, it's a really great value and it does a great job.

The real-time online booking, the mobile app for IOS & Andriod, and their customization settings.

Inability to build our own reports.

Don't waste your time or money, there are much better products out there. Big thumbs down on this program.

It has potential to be a powerful program, but the lack of training and customer support, along with the terribly written instructions rendered most of the application useless to me.

Difficult to use, difficult to learn, terrible customer support, very little training or assistance with set-up. Lots of reports, however, most of them are pretty useless. I had to re-enter my data into other programs to get the reports I wanted. Instead of saving me time it added more time to manage my business. Way overpriced for what you get. Customer service people were not very nice or helpful. Caused me a lot of stress.

I have been using insight in my salon for six years. It was easy to learn and very affordable compared to other booking/POS systems that do not offer half of the features. The only thing that Disappointed me was that I purchased two additional licenses to run insight on other computers and they were VERY slow. I had IT come in and try to figure it out with no success. Customer service keeps saying it's a problem on our end... I'll never know! So we only use it on our main computer and the app.

Affordability

We've been with insight for 9 years and love it. It does everything going email need it to, and, most importantly, it supports full payroll. It makes everything so much easier!

Full payroll.

I wouldn't mind a few, more specific reports and some different functionality regarding resources.

The customer service is speedy and attentive. I enjoy the fact that they are always willing to problem solve with my team and improve reports when we need something changed. It's very easy to navigate through reports.

Sometimes the reports haven't made sense and we've called support and they usually try to fix it asap.

It has worked great for our salon! We are contemplating the online version but still reading reviews.

Record keeping

When it gives errors and that you cannot add a tip to the gift cards when people purchase them

Love the customer service, always so great! Whole system is easy an friendly to use. Highly recommended. Have been using for 7 years.

Ease of use.

If I could tweak a few things to work with what I need it to do.

I was really nervous changing our soft ware... But let me tell you insight made the transition so easy.I can call all the time and every customer service rep is sooo nice and understanding. the book that comes with the software is so easy to understand and it walks you thru each and every step. everyday (after 6 years) I still learn something new ... love insight

so easy to understand

nothing

I'd be lost without this program. I work two jobs and then just a small business but I am a mess on paper so this program keeps my life sorted out it does everything I need to do right to my year-end bookkeeping. I love how I can customize this and make it work for me even my personal appointments.

Customisation

You can only make payments by credit card.

Mostly good. Just very difficult to learn. Had the system 3 years and Ibknow I only though the tip of what it could do. Need to offer a hand ms on class to salons.

Customer support was great. Very supportive when I called.

Marketing options and confirmation options

Excellent customer service, well built program, user friendly, beginners can easily use the program

Very easy to use, multiple ways to do things, user friendly.

Their software team is out of province and 2 hours behind Ontario. No tablet use.

I'm just not happy with how expensive it has become to run as a small business owner. Just really be aware of the cost for all the add ons and no refunds what so ever when you need to cancel due to high cost! Definitely do your research, there are much better salon software brands out there! So happy we finally made the move and saved money with so much more that benefits us and our clients!!!

Most of it was easy to use. When tech support was needed they were awesome!

Prices of everything needed to keep up with technology and keep the program running smoothly and correctly kept getting more and more expensive. The mobile app was not user friendly either.

We have had Insights since August 2013 and have never regretted the switch. Customer support and communication are great as are updates. We love that there are no monthly fees

No monthlybfees

Hard to read manual

I love my Insight team and my Software, everything is always handled quickly and professionally when dealing with the team and the Software is so easy to use and saves me time for both my booking and management needs.

Easy of use

Nothing