I have had the pleasure of being a salon owner since 1993. During the past 21 years salon and spa software has evolved enormously. I have seen many software companies' come and go. In the past we simply needed a cash register. Those days are long gone. Today we require more than just a point of sale at the front desk. We need a tool that can help us manage our business and our clientele history. There are many software choices but for us the decision was clear. Salon Ultimate is the most advanced software I have come across and it becomes more robust with every update. There are new and improved features that are integrated directly to our 8 workstations on a regular basis. These features are designed to make the job of a salon coordinator and salon owners substantially easier. The features in Salon Ultimate are very extensive. They include POS, appointment book, reports, ability for staff to see their schedules on their mobile devices and much more. Marketing and reliability, scheduling and detailed reports are just the core features. We actually save money in the long run with Salon Ultimate's automated email confirmations, online booking, professional guidance and email marketing capability. The service is web based and I review activity from home, confirm appointment requests and even train staff remotely. The most recent bonus was the construction and launching of a mobile app to our website. What other company will give you that? Did I mention that they recommended a firm to build our interactive website and linked the interphase with our network? This makes appointment requests and gift card sales easy to log, track and process directly into our daily sales report. Another important relevant aspect is the exceptional customer service provided by Salon Ultimate. The knowledgeable staff goes above and beyond my expectations. They are always helpful and attentive to our needs, concerns and questions. The staff at Salon Ultimate is not only software designers, they are considered to be our business partners and friends. They advise us, based upon 20 years of experience in the beauty industry, be it hardware decisions, software tutorials or business practices. I can't express highly enough our appreciation for Salon Ultimate. I would recommend the service, software and relationship that we have come to know and trust to anybody looking for the best in salon and spa software.

I use Salon Ultimate every day and it's made clients check in and check out process so much easier along with reporting .

The transition to Salon Ultimate was easy along with being easier to use functionally .

NA i love it , my only down is that we didn't use it sooner.

Over promised and under delivered. I guess this software was not intended for larger spas. The gift certificate tracking is lacking and the reports are incomplete. They have so much potential. I am very disappointed with the customer care and follow up.

The drag and drop appointment feature is very handy. The basic appointment booking is simple.

The reports need to be streamlined. There are so many to choose from and none that give me the. Inbred I need.

One of the hardest/scariest things for a Salon and/or Spa to do is change their booking software... It can be a total nightmare especially for an established business. One day off line could cost thousands. My Salon and Spa Opened in September of 2012 using another companies software for booking, by November we knew we needed another system:( From lack of training, support and a non user friendly system we knew that handling our hopes for a high volume of clients would be impossible. By chance a week later a Salon and Spa Ultimate representative walked through our doors and presented us with a brochure highlighting the benefits of their software and company support, including a personal in house 1 on 1 set up! We were sold.... By December 1st we were up and running, incredible! Not only were we able to get personal training and were able to learn to operate it in record time there were so many additional features that have helped grow and organize my businesses, and they keep coming up with more! I wholeheartedly believe that Salon Ultimate has directly increased our sales and profitability, as a new business owner I couldn't have asked for more. We even won Best Salon and Spa in our area our first year in business! I am always able to contact a REAL person every time I call with a question and its usually someone I have talked to before, always kind, professional, helpful and direct. My question can usually be answered or the problem fixed within seconds.... I feel confident calling in the middle of processing a ticket with the client standing in front of me ( a notoriously stressful moment) Because I know they will answer right away! Customer service is what makes my business different and stand out from others and I am so happy that Salon Ultimate runs their business the same way. Forever thankful and Loyal

Overall, I really enjoy using this software daily!

The software is so intuitive and easy to learn. Features are clearly designed for industry specific needs and new functions are always being added! Customer service is top notch!

The reports are clunky and the specific data I want in order to make informed business decisions is often not avaible.

In a time where software is highly competitive it is easy to fall prey to an 'over-promised & under delivered' product. Salon Ultimate is NOT that product. Not only is it a well thought out user friendly system, it is a system that will help grow and evolve WITH your business. The entire process from initial questions, to training, to cumbersome database conversion, to actual implementation was incredibly smooth. The salon I spearheaded migration for had a 15 year database and 2 locations (not a small conversion). The Salon Ultimate team was available and ready for the whole process. They were honest about challenges and supportive and thorough with all questions and concerns from the salons. To be able to synergistically run an appointment/POS management system as well as marketing/prospecting and online booking tools in one program shows that they are in tune with the busy operations and needs of a salon while simplifying important elements that will enhance your business. If you're looking for a product that offers excellent software and backs it up with fantastic customer service, this is the software for you. Thank you Alex & Salon Ultimate team!

I have nothing but good things to say about Salon and Spa Ultimate. We upgraded our 12 Salons to Salon Ultimate and are very happy with the results. Their program fits our needs in that it works well with our payroll program, offers a simplified mailing system, allows the ability to create a "loyalty" rewards system for our clients, a much improved marketing program, our salons can now access each other for client history and formulas and gift cards, which they couldn't do before. It also offers a greater security and monitoring system as well as a more efficient way for updating and changing our inventory. Having everything on the cloud allows us to keep all our data and peace of mind should a computer ever crash. During our conversion/consolidation, Sean Maney and his staff were superb! They were accessible at all times, worked very well with my staff, answered all questions and kept us informed of what was happening and when. My staff and I look forward to our continued working relationship with Salon and Spa Ultimate.

We researched several POS and scheduling systems before deciding on Salon & Spa Ultimate. Many systems had very similar features, but Salon & Spa Ultimate included several which were "add-ons" in other systems. This made our choice from a financial standpoint. What really separated Salon & Spa Ultimate from the competition was the people behind the product. They were not selling us a computer program. They were making us a part of their company and their passion. You could hear the excitement in their voice when they explained their features and their upcoming enhancements. This passion for the product was evident in every person we spoke to in the company. We've seen our business grow every month through the reporting tools. Every new client comments on the email reminders and the ease of booking online. Our stylists offer a unique and beautiful experience, but Salon & Spa Ultimate keeps us organized and adds the final professional touch that separates us from the competition.

After looking at many salon software systems we signed on with Salon Ultimate. It's only been several months and our spa has really evolved into the spa we have struggled to create for our staff and clients. I love the `light' version for the staff which gives them just the right amount of information they need to check their schedules and serve their clients efficiently without tying up the front desk. This provides a more relaxed environment when a client enters the Spa at reception. And the clients love being able to text us and book online. I love being to log on directly to my spa very easily anywhere I go right from my smartphone or iPad. The functionality is user friendly and progressive. I can even create email blasts using the software! The support team is great and very receptive to hearing how I work and what my needs are for future upgrades. Alex and the team really strive to be on the cutting edge of salon software! We are very happy we chose Salon Ultimate!

Salon and Spa Ultimate came to Charles David Salon and Spas in October 2012. We decided to switch our three salons over November 2012, right before the holiday season. I know, what were we thinking? The switch didn't go over as planned because of the horrible storms we had! Loss of power twice! That being said, the Salon Ultimate team could not have been more accommodating and worked 24/7 to make the transition as smooth as it could be. There were some parts of the software that just didn't work for Charles David and after explaining our needs the team would make all the changes for us. If they didn't know how to do it right then, they would figure it out and it would come out in the next update. Our daily operations run more efficiently, more secure because of Salon and Spa Ultimate. I would not hesitate to recommend this software program and the team for your company.

Good. [sensitive content hidden] have been very good at trouble shooting

POS functionality, I like being able to remote in.

difficulty setting up promotions. Using the app has been a little difficult.

I liked the layout of all the tabs and finding what you needed was not too difficult, and it was easy to train staff

The implementation was a bit of a challenge, we had some trouble transferring data from our old system

The SW is robust and comprehensive, and easy to pick-up within a minimal period of time. They have great online chat and staff support.

It's intuitive and easy to pick up and become proficient in the feature and functions within the SW.

Client confirmation reports should be available to the receptionist to be effective in the role.

The implementation went well, it was easy to learn and training went smoothly. I had very little complaints

Well, there were some extra features we wanted to add but the price for each were too much so we passed

Easy to use, easy to find what/where you need to do something, customer service via chat, email or phone.....so friendly and helpful. All the staff seem to really be proud of the company they work for! I've even spoken to one of the owners but would never have know it until I asked because he was so humble. I've used Millennium, Salon Biz and Booker and NOTHING is like Salon and Spa Ultimate. The software developers have clearly worked in the industry and know what is actually needed in the trenches on a daily basis. (And thank you for that!) It truly lives up to it's name! I HIGHLY recommend Salon and Spa Ultimate!!

Absolutely love it! Our client scheduling, online booking, and email marketing have been consolidated from MindBody and DemandForce, and we couldn't be happier. The reporting features, point of sale, product management, employee management and various widgets for our website are all top notch! The tech support team at Salon Ultimate have always answered our questions promptly, even on weekends, and if they don't have the answer right away, they'll find a solution fast, or better yet, look at how the software can be updated to accommodate a request! Way to go Salon Ultimate, looking forward to many years of partnership!

After using Salon Iris for many years, I needed a more complete software for my salon where I wouldn't need a secondary one for marketing like Demandforce. After trying two other nightmares like ShortCuts and Millennium, I finally found a software that does what they advertise, and it is a pleasure to find a company with the support that Salon Ultimate has. Any time we call they are always there to help. Thank you Salon Ultimate!

We are so pleased with Salon and Spa Ultimate. It has actually replaced three systems for us, which is easier, more cost effective and far superior. The transition from our old software was seamless thanks to the automatic data conversion and there are new features that we are loving. The support team is always available,it is a joy working with everyone and any issues are taken care of quickly and efficiently.

We love Salon Ultimate for it's ease of use with our med spa. It's extremely user friendly and the icons make it a snap to follow. We are able to print reports, track sales, etc with ease. Also, their customer service is awesome! There is always someone available to troubleshoot a problem and explain in a way we can understand. I would recommend this software to any salon/spa owner just starting out!!

I have been so impressed with the customer service and personal time invested by the employes. I am very specific about the features that I require. I have looked into many software's and Salon Ultimate is the only Salon software that was able to provide me with every, I will say it again "every" feature I have been looking for. Super excited to get started.

There's really no comparison between what Salon Ultimate can do compared to what we used before. Whenever we call for support, someone answers every time and logs right in to address any problem or answer any questions, that's huge. My old software was falling behind, and charged for updates. I like that the monthly fee I pay for Salon Ultimate buys me software that's futureproof.

We need a complete management and information system, not just point of sale. The Salon Ultimate team is constantly listening and ensuring that the product reflects our most current needs. The hybrid system ensures my three salons are connected and online at all times.

Salon Ultimate is a salon software that is modern, smart and able to keep up with my salons. I'm able to sync, utilize and maximize the full potential of my clientele list. Salon Ultimate minimizes my marketing workload unlike any other software.