we use it on a very basic level, it has so much more potential than what we utilise it for

it was easily customisable when first staring out with the software.

Some commands are difficult with a lot of steps to set up appointments. some of our development needs are not supported.

I would like to see it be a bit easier to double book and never to crash again and I would think about recommending to other people

That I can use it on my phone

There has been 2 crashes and I was unable to see any appointments and one of the times was very close to Christmas the busiest time of the year Iv been paying for 2 columns because it’s to hard to use the double book feature It won’t let me double book where I need to.

Using it as a basic booking system only. We have been able to implement the reply text confirmation but as yet nothing else is being used effectively.

I like that I can use it anywhere anytime (when I have service). I like the potential of the product.

The software has been in use as a basic booking system for years in the salon before I came on board. I would have liked to be able to have face to face training or be able to attend a course to increase the use across the board. Once I requested this earlier in my time with the company and I was directed to research it myself. I simply do not have the time or inclination to do this. We are a busy salon and time gets away from us. The task of research of the software is always on the list but always gets pushed when we have to look after our clients or staff. I would learn better if I could attend a course or if someone could come out and spend some time with me. In short, we are paying for a system and not using it to its full potential. I have been researching other software as I think if I set it up from scratch I would have a better understanding of it and it would benefit business growth.

It’s easy to see the day to day running and keep track of earnings making eofy easy!

It’s very easy to use and has everything I need plus more!

Not many complaints. I wish the sms reminders were free, like some other salon softwares

Keep track of stock, every day sale intake and easy tracking appointments

We love now we can offer afterpay to our clients. Easy and fast to use in a salon environment

It’s hard to say when you like so many things I can’t think of anything off the top of my head that we least like

It hasn't been bad, but also sometimes when I hve had issues it can be timely sometimes to find a solution.

fairly easy to learn, has options for more use in bussiness

can be slow sometimes and doesn't log in easily on some servers.

Great that it's cloud based. Always loving the updates. Love the online booking software

That it is cloud based. Easy to use. Multiple users. Good price point.

That it isn't mobile phone friendly. Sometimes confirmation SMS don't get sent out to clients so I have to constantly double check.

- Client information privacy policy is the best I have found in my research of salon software. - Friendly staff that were prompt in answering any questions or problems I had. - Price transparency before signing up - you know exactly what you get for what price.

Simple Salon was a great starting point and was the first software I used when opening the salon. The main draw was the great client information privacy policy. It was very easy to use once all the data was put in and the team got used to using it. I love that I was able to run the salon off an iPad, including POS, and could check my schedule on my iPhone through the app Support team and email correspondence was always fast in my experience. Never tried any pushy sales tactics or upgrades. Overall, good software for newbies and reliable.

-Online booking - Slick App was the only way clients could book online, there was no real incentive for clients to use it and i never received any bookings from it- be it new or existing clients. It has no real online presence and was an unfamiliar brand. My clients felt uncomfortable handing over personal information. From memory I believe the business only had an 30 mins from opening time to confirm a booking which is ridiculous and almost impossible in a busy salon environment. -Outdated looking interface. felt very dated and clunky. It was a breeze to use once you understood it, nut did take some getting used to. - Customer support was a little tricky. Had a bit of trouble understanding how to unsubscribe (very well hidden) - Expensive for the small size of the team I have. Paying double the price for 2 columns was a bit of a joke. I can definitely see benefit if the salon team was bigger. -Disappointing that no appointment changes or new appointments couldn't be made via the phone app on the go. The app was only useful to see appointments, not much else.

I am really happy with this product and at times have been tempted to look at what else is out there.I have not found anything that is as easy to operate for my staff and gives me everything that I need. I also like the fact that Simple salon is always bringing out new features so I feel I am not being left behind.

This software is easy to use.You can access it anywhere and the online booking function is a must.The reports are easy to read and are invaluable to my staff for their KPIs. No updates to purchase and no contracts. It ticks all my boxes.

That it sometimes goes down.Unfortunately this is a universal problem not just Simple salon.I really have not experienced any down side.The help desk is awesome and the video tutorials are always their if you need them.

I found over the 10 plus years that I was with Simple Salon they were easy to deal with, inexpensive and made the running of my salon streamlined.

easy to use, the appointment reminders were invaluable, the bookkeeping feature was easy to execute and understand, the stock record keeping was great.

Sometimes i was frustrated that there was not a help desk phone call to talk me though any issues. But that is only because I am of that era that prefers telephone calls to emails.

I wish they would implement improvements to important complications with their main features .

It is very affordable and easy to use. The unlimited columns works really well for us.

A lot of features do not work properly. Especially their online booking system. If a client goes to book in a laser treatment, it will show all staff members availabilities even if the laser is in use. So clients are constantly going through the entire process only to be rejected at the end, and then have no way of seeing which times they book for will actually work. This goes for every service, spray tans, micro, LED etc. This is one of many features that don't run smoothly .

Love it

Easy to use and good features .............

Some of my long term clients profiles have gone and I want the phone app to have more features

Linking database to is great for marketing

If ppl are booked in for example a colour and cut. They will receive 2 notifications with two separate times causing confusion

Simple Salon has allowed me to operate my small business with ease and the freedom of being able to access it anywhere. It's helped me grow my business from a single operator to 6 staff members without any issues or complications. Highly recommend to someone starting up!

The support is amazing, if I cant work something out within 24hours of submitting a request it is fixed for me. I love how easy it is to set up yourself and I love that it runs online so I can access it anywhere anytime.

I have had a few issues with the online booking system, most have been fixed straight away otherwise they have said they will try figure out the problem.

Great

Easy to use all my friends were using it

Paying for sms Not the best app to use

I have been so happy with the system. In 5 years there have only ever been 2 occasions when there has been a system outage and SS worked so hard to get us back up and running super quick. They are also so responsive to the change in demand of further improvements

I can easily access the system from any hardware and it is just easy to use. I am not particularly techy but it just works at an affordable price

Not always easy to distinguish time of appointments if you are in column 4

Its comprehensive

I have nothing to compare it too, but I like its capacity to upload documents to individual files and to send sms/email.

Individual screen too small for writing medical notes and no next of kin or allergy section. Searching names is temperamental at times, time consuming. After amending exisiting client details, i am unable to return to client notes with out going back through appointment page. Takes time to load initially then needs to reload to be active

This makes the day to day schedule run so easy and quick . I absolutely love this system and so glad I got it .

It is so easy to use and has so many features . It’s really affordable and you get so much for what you pay for .

Only problem I have encountered was the couple of times it went off line . But other than that it probably has more features then what I use but that’s not a con really.

I have had simple salon for 16 months it has been a great addition to my business. The program is easy and I think has helped grow my business. I can see exactly where we are and who is doing what . So I just opened a second salon and the service I got was great , the support staff was right onto my questions and really went out of her way to help me . This means we can access both salon appointments and I can monitor what is happening where . I recently went to Europe for 6 weeks , it was awesome just accessing the program anywhere I was able to see how my girls were going on and I could get paid !!! Also the SMS my clients love, I have had less no shows and my clients look forward to their reminder . I won't be going back to pen and paper ! Love it !

Easy to use

All good

Its been brilliant iv recommend it to other hair salons it's very cost-effective considering how many features you can use.

It makes a booking in clients so simple and easy when we are busy in the salon, I can reach all my clients easily if we are doing marketing and the reminder notifications has completely cut down no show appointments. Also links straight to my accounting software, so simple.

12months in and really no problems at all, you can as features as you need or keep it really simple.

So far this system has been really good especially since i was not looking at investing a lot of money in a system as i didnt need this due to being a small operation. The help desk are always prompt in answering any questions i have.

Unfortunately since the upgrade ive had some issues however the biggest issue is that i have been locked out of my account for the past 24hrs and have no access to any of my online bookings or client details. There is also no way for me to contact anyone about this as all my emails have rebounded. Super frustrated as i dont know you i have booked in for the day let alone the next 6 weeks and no way of contacting any clients or finding out if this is being rectified

I’m keeping note bums in seats but the use of the reminder text service

How easy it is to use! The reminder texts are an added bonus!!

I haven’t been able to fault a thing in my early use of the system

Easy to use, has everything in it to run a small business

Expensive for a small business we are considering a change to another software because of cost we have 5 users in our salon all casual employees work 1 or 2 days each sadly will most likely be leaving the simple salon to a free software option.

It is now my go to for my working life and private life. I am never late and always up to date. Plus it makes my small business look professional. The ease of monthly payments and the overall cost was the main reason when I was setting up

Ease of use, very easy to navigate. With great automated features.

Using the app on a tablet sometimes is a bit confusing.

Overall I love how easy and reliable simple salon is. I’m able to store all my clients info and easily access it. Also I find it convenient that I’m able to access it from any mobile device or computer.

I love how reliable it is, I never have to worry about not having my clients formulas/ phone number etc.

I wish there was a quicker way to log in