Ease of use, user interface, fees, notifications, registration forms, discounting, customer service, payment interface

Filtering events. It is difficult to create a link to filter to only a specific category of events. A lot of learnings on URLs needed.

My overall experience is positive. Bookings have increased, admin time has decreased and the chat support provided by BookWhen has been quick to resolve issues.

For me the greatest advantage is that it has given me more time. Doing all the bookings myself and the emails back and forth and trying to workout payment methods was very time consuming. Now I receive fewer emails to respond to with most customers just booking on and choosing to pay online. I feel that bookings have also increased since having the BookWhen system.

I'm not very good with using technology and it's taken me a bit of time to get my head around how to set up the BookWhen features and use them. I find that for me it's often a lot of trial and error. However, I do frequently go to the support section to read the articles which are most often quite helpful. I do wish that the forms section was more sophisticated. I tried using attachments for my forms - however customers rarely print them off and bring them to class. Paper forms is something I'd really like to get rid of.

Easy and quick to use, inexpensive. Looked nice

No monthly calendar view, long lists get too confusing for customers

I love how they have thought of everything I might need, and even included things that I didn't realise that I needed - like the waiting list with a time limit. I tried another booking site and it didn't have anything close to the functionality of Bookwhen. I soon learnt my way around and found it very easy to use and really could not be running my business without it now. It has taken away so much of my stress.

I haven't found anything yet that I don't like.

The support I get from the customer services is second to none. I cannot fault them . They are here to help and support. I wish I had set up this online booking system sooner to assist me in my small business. It frees up time so I can get on lesson planning.

It ease for me to set up and for my clients to use. I have had all positive feedback from using this system

I have nothing negative to say about this software

I am extremely happy with this product.The help desk are excellent and quick to respoind to my queries

It is so easy to use. i like the reporting and the way that i can easily edit my events

The customer wait list is not great.I can't run a report to show me who is waiting. I have to click on every booking to get customer details on the wait list

Helps us to stay organised when customers book in with us for webinars, consultations and online training sessions.

It has a simple interface where you can customise your event(s) and take multiple bookings or limit to just one booking per customer. We use it to allow customers to book in for online webinars, consultations and training sessions. We don't need to take any payment so I haven't used that part of the service. It must be simple to use, as I've never had to reach out to their support team or even online documentation - it's all pretty self explanatory once you've had a poke around to familiarise yourself first.

It used to look a little dated but they recently got everyone on the old version to update to the new version (still free - yay) and it looks better now. It would be nice if you could customise the public facing page a little more, but for a free package, I'm not complaining!

Reduced administration time, fewer cancellations

The software was really easy to set up and start using. The online help was superb and really quick. Since using the software I have saved a lot of time on administration, feel more organised and my students also like it and find it easy to use.

I have been using the software for almost a year and cannot think of any cons apart from I had some trouble finding my fees charged by Stripe, but that was nothing to do with Bookwhen.

Easy to use for both administrators and customers. Really like that you can set up repeating events with ease. This software has made my bookings a breeze. Great customer service too.

I don't think there's much I don't like about bookwhen. It ticks all the boxes for my business needs.

Fantastic!

Ease of use and support when setting up.Quick response of support team to Amy queries

Nothing! So far I’ve been able to ask the team and find a solution to any queries I’ve had

From the very beginning Bookwhen and it’s founders were very easy to communicate with and helped me understand how to interface easily between my web site, the application, and getting payment to my account, and providing a completely flexible data search system in order to find previous orders, edit events, and put together client mail lists. I still believe it is one of the best, and least costly booking system available.

Always allows me to set an ongoing schedule, but also gives me ability to change daily bookings on the fly from my mobile phone instantaneous if needed. I have been a Bookwhen user for over ten years and it has really helped me manage my client bookings seamlessly allowing me to focus on taking care of clients.

I can’t of anything pg that I would change about Bookwhen.

Very good. The staff were fantastic, and their support articles were very well set up.

We used it to run training for hundreds of employees, and it made it much easier, as they could pick a time that suited them and also manage their booking (reschedule mostly) which lifted the burden of admin off ourselves. Also handy features like automatic reminder emails the day before training, and the ability to export the data gathered during booking (email addresses used for follow up material and surveys). The Bookwhen staff are also brilliant, they have always replied in a quick and friendly manner with relevant information. This gave me confidence when I was asked tough questions about data security etc, that they could provide the answers immediately and a link to the information on their website for senior stakeholders to read themselves. I would highly recommend this service to anyone, big or small.

Nothing, it is easy to use. I suppose there could be some limitations if you have very advanced requirements, but then you probably wouldn't be looking for a service like this.

Very satisfied and they are adding new features all the time

Simply easy to set up and administrate and reliable with the Best Customer Service team who always assist with kind efficiency

The calendar displays day by day in a vertical scroll down format and a monthly view could be useful

The capturing of data for enrolment means that parents do not have to write on the enrolment forms. We can easily see how many bookings we have and comunicate with them

The Waitlist function can't have an extra question the birth of your baby. We need this function to be able to see what other groups babies and their parents can join

We schedule all of our companies events through Bookwhen and are very pleased with this software. The software is fast, reliable and easy to use and customize. Plus, the prices are great!

I like that Bookwhen is easy to use, allows for customization and is affordable.

We like just about everything about this software. The only thing we would change is allow for duplicate emails when registering guests.

I absolutely adore this booking system. It is super easy to use and is great value for money. It is easy to set everything up and take payment online or cash payments. Groups of bookings is possible, continual bookings and course bookings are available.

I would like to be able to see past bookings for longer periods of time. Being able to see bookings from a month ago would be fantastic and a way of printing out the booking sheet with contact details of my clients would be great too. I don't know if this is already an option and I just haven't found it yet.

I like the ease of use for my side and the customers side as well. Also the charge for using the service is affordable.

Wish I could sell products on it. I would sell my artwork products. Once in awhile when a customer cancels a class it does not refund their money.

It’s got better over the 12 years we’ve been using it. It’s great that we don’t have to run any software on our own systems.

Easy to add new courses and see who is attending via the integration into our calendar. Love the integration with Stripe for payments.

Like all software, I would like some additional features, the main one being split payments through Stripe via Klarna. The other is the ability to automatically send out a post course email.

The cost: I teach CPR as a hobby and net profit is only a few hundred a year. Bookwhen has been an excellent low cost option that meets my needs well. My customers can pay online if they want, they can see my scheduled classes and the details and locations for those classes.

Just minor things: There is a little bit of confusion when there is the option to pay at class - the checkmark to pay later is kind of buried for the user. Also, some of the more advanced scheduling could be a little smoother, but overall it's very good.

It saved me time, it meant more reliable income for the business as people booked in advance, and over time gave me enough information about regular bookings to be able to give up my ‘day job’ and just teach pilates (using bookwhen as our booking software.)

The software works well for customers, they can book smoothly. It reduced the amount of time I spent on admin.

The one problem I had with the software (no class swaps) is now fixed. As an entry level software, I’d highly recommend bookwhen.

The book when team are always on hand to offer fantastic help and customer service without making you feel inept! The 'new' version is very easy to use with a great looking customer interface. There are a couple of things that could be improved or added but the team are always welcome to feedback. Very happy and suits my small business perfectly!

Lovely interface, helpful staff and good value for money

Exporting lists to excel etc is untidy so end up having to do copy and paste which is dull and time consuming, hard to search back for particular customers e.g. by name.

We discovered Bookwhen 5 years ago by chance, and have been using it every since to book learners onto courses for several of our clients. We simply couldn't run elements of our business without it and it has helped us to sell courses by providing the booking system from Bookwhen. The Customer Support is excellent, always responding to help and often doing what you needed to do there and then. Highly recommend.

ease of use, ability to help run our business

nothing

Bookwhen has automated a lot of my booking process and allows my members a number of options when it comes to booking, cancelling or transferring. It also offers us a professional looking booking system that is uniform across the brand.

I like the automation of the software. It saves me a lot of extra work, I can just concentrate on what I'm good at, delivering the classes and making my members sweat!

Takes a little time to get used to. I'm not the greatest with online stuff anyway so it took me a little while to get my head around some of the features but I suppose that's the same with learning anything new.

I cannot recommend Bookwhen enough. After spending days trawling through lots of different booking systems, I decided to take the plunge with Bookwhen. It is so very easy to use and is beautifully straight forward! Whenever I have needed to query something, the support team is always there to help and ususally contact me back in a couple of hours. It has been a lifesaver to my business and has meant my admin is not only reduced but recorded. There are so many systems out there but in my opinion Bookwhen is THE best! Others have far too many things to get your head around whereas bookwhen does what it says on the tin. I have shown and recommended Bookwhen to lots of my colleagues, who are also impressed with the service. 5* all the way!

Ease of use, simple and straight forward, support access.

None

Keep detailed track of my bookings.

Great price, as we are an NGO. I find it easy to use and to keep track of. I like the customisable functions.

The interface could be prettier. I'd love to be able to use my webpage as an interface instead.