About Dispatch

Dispatch is a cloud-based scheduling software solution for small, midsize and large home service companies, helping streamline communication between the user, job sources, technicians and the homeowner.

Communication capabilities include automatic reminders for customers about the upcoming service. Managers can receive status updates from technicians in the field, and technicians can connect directly with customers when necessary, without having to go through central dispatch.

The solution offers mobile apps for iOS and Android devices, so users can receive service requests remotely. This also allows field workers to view information on upcoming jobs, including customer history, and get directions to the service location using the device’s GPS. ...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

27 Reviews of Dispatch

Average User Ratings

Overall

4.32 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(20)

20

4 stars

(5)

5

3 stars

(3)

3

2 stars

(2)

2

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 27 results

December 2017

Marz from Marz Mechanical LLC. Heating and cooling

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

We switched from another dispatch system to Dispatch Me and love it!

It is easier to manage and everyone is able to use this system. We are now able to go paperless.

Pros

Tracking our technicians was a great feature for me and the office staff. I also like that we can submit reviews to popular social media sites.

Cons

Having the pages of the map and information or schedule all on the same page. Also the mobile app doesn't have the ability to edit.

December 2019

Shivani from sameday appliance repair & electrical services

Company Size: 2-10 employees

Industry: Electrical/Electronic Manufacturing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Best Dispatch system

My whole team is well familiarized and use dispatch on every order. It is a great communication route with Home warranty companies that we work with who are affiliated with Dispatch me app. Very convenient and fast method to relay information to them directly without the long phone hold up times.

Pros

The best thing about this software is that it is super easy to work with, can put in notes for tech,customer,office staff, allows user to determine who they want to share the information with.

Cons

Sometimes difficult to upload information for techs out in the files due to internet reception. Would be great to be able to access it at all times.

August 2019

Becky from Appliance Solutions

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2019

Dispatch review

How much easier it is to keep track of our jobs and what it happening with them. We switched to Dispatch because we are working for American Home Shield and they use this software and it just made our work for them more streamlined.

Pros

I like how easy it is to use, how quick you can learn how to use it.

Cons

The limited amount of reports that you can print. I can't delete duplicate customers on my own without contacting support to do it for me.

October 2019

Stella from Merry Maids

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2019

Over all use

Pros

I like the convenience of knowing where my team members are, how they are doing through out their day. The ability to view pictures and notes that are sent to us in office. As well as closing out the records before they come back at the end of the day. The convenience of our clients knowing when their team members are on their way, when they start, when they finish. And a review scoring their service is given immediately.

Cons

Many times through out our day we will get calls from clients expressing they didn't get their notice that their team member was on their way. Delayed notices:

March 2017

Anonymous

Verified Reviewer

Time Used: Less than 12 months

Review Source: GetApp


Ease-of-use

2.0

Value for money

1.0

Customer support

4.0

Functionality

4.0

March 2017

Price per month excessive for 'subscription features-Customer Set Up Quirky

Pros

It could be a useful tool if not for the cost. Gives ability to enter notes for each customer/address. Gives mapping ability to see where calls already scheduled are located and where new ones are in vicinity. En Route feature is nice to advise customers you are on the way BUT it is way too aggressive in giving frequent updates to the customer on your every move while on the way. Keeps status of appointments separated nicely from new to parts on order to completion. Customers get to respond with review at the completion of each call with a text.

Cons

-Pricing is excessive - very excessive by comparison -New customer entry is not user friendly. Quirky and sometimes have to try to do it multiple times. -We are forced to use this app for a home warranty company we do work for free. However, in order to 'upgrade' - to access features we currently have in our other dispatching software app we already had and pay $60 per month for - this one wants $199 per month. So option is to run 2 dispatching software and do double work or pay over 3 times the price for a product we don't find as user friendly as our current one -EnRoute feature is invasive to privacy and gives too many updates to customers while along the route. Can't use it until you pull up in the driveway to avoid the aggressive following. . -