Dispatch

RATING:

4.1

(35)

About Dispatch

Dispatch is a purpose-built platform for Home Service Enterprises that rely on independent service professionals to deliver a world-class customer experience. We make it easy by centralizing all service interactions onto one platform with our flexible suite of solutions that minimize friction, maximize customer experience, and provide real-time visibility across all field operations, helping enterprises own every service experience and create lifelong customers. Our solution integrates with your existing systems to provide a seamless experience for your team, optimizing your service operations, and providing a level of performance insight not previously possible. Onboard and manage your network, easily create and send jobs, understand job status and customer satisfa...

Dispatch Pricing

$99 per month, up to 5 techs $199 per month, up to 15 techs $299 per month, up to 25 techs

Starting price: 

$99.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Onboard

Dispatch Reviews

Overall Rating

4.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for Dispatch

1 - 5 of 35 Reviews

Shivani

Electrical/Electronic Manufacturing, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Best Dispatch system

My whole team is well familiarized and use dispatch on every order. It is a great communication route with Home warranty companies that we work with who are affiliated with Dispatch me app. Very convenient and fast method to relay information to them directly without the long phone hold up times.

PROS

The best thing about this software is that it is super easy to work with, can put in notes for tech,customer,office staff, allows user to determine who they want to share the information with.

CONS

Sometimes difficult to upload information for techs out in the files due to internet reception. Would be great to be able to access it at all times.

Reasons for switching to Dispatch

Was referred by another user

Michelle

Construction, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

Useful for small business and large business alike

I feel like I'm ahead of the technological game against my competitors. It makes my small 3-man company appear like a giant, which improves my image to customers and their comfort towards working with small businesses.

PROS

I enjoy Dispatch.me very much. It has helped streamline my appointments for my technicians as well as streamline my flow of work. The ability to talk to customers via messaging is not only easy, but vital to some consumers who have a difficult time hearing on the phone or getting voicemails. It's also been a good backup to my calling system, showing the customer proof that I've attempted contact in several other ways besides just telephone, which is sometimes disputed.

CONS

At first, the changes made to Dispatch.me were large and very disruptive. Years ago when it first released, it felt like it was crashing often. Now recently, the changes have been very subtle and easy to adjust to. Sometimes there are glitches, but they're not usually work-altering problems, and they're fixed relatively quickly.

Reasons for switching to Dispatch

Setmore is clunky, has too many steps for everything, and doesn't feel like it fits the needs of my contractors. I feel like it's a program better suited for hairdressers or makeup artists who have customers come to their homes/places of business, than it is suited for a contractor visiting customer homes.

Anonymous

Used daily for less than 12 months

Review Source: GetApp

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2017

Price per month excessive for 'subscription features-Customer Set Up Quirky

PROS

It could be a useful tool if not for the cost. Gives ability to enter notes for each customer/address. Gives mapping ability to see where calls already scheduled are located and where new ones are in vicinity. En Route feature is nice to advise customers you are on the way BUT it is way too aggressive in giving frequent updates to the customer on your every move while on the way. Keeps status of appointments separated nicely from new to parts on order to completion. Customers get to respond with review at the completion of each call with a text.

CONS

-Pricing is excessive - very excessive by comparison -New customer entry is not user friendly. Quirky and sometimes have to try to do it multiple times. -We are forced to use this app for a home warranty company we do work for free. However, in order to 'upgrade' - to access features we currently have in our other dispatching software app we already had and pay $60 per month for - this one wants $199 per month. So option is to run 2 dispatching software and do double work or pay over 3 times the price for a product we don't find as user friendly as our current one -EnRoute feature is invasive to privacy and gives too many updates to customers while along the route. Can't use it until you pull up in the driveway to avoid the aggressive following. . -

Becky

Retail, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2019

Dispatch review

How much easier it is to keep track of our jobs and what it happening with them. We switched to Dispatch because we are working for American Home Shield and they use this software and it just made our work for them more streamlined.

PROS

I like how easy it is to use, how quick you can learn how to use it.

CONS

The limited amount of reports that you can print. I can't delete duplicate customers on my own without contacting support to do it for me.

Reasons for switching to Dispatch

Because American Home Shield uses or recommended Dispatch, so we switched to streamline the job process.

Paige

Construction, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2018

This software has DRAMATICALLY transformed our business operations!!

All our customer info is harbored for easy access and to reference back when we run into issues or questions!

PROS

The ease of use and overall organization. Also how there is a way to label jobs and add notes and pictures. Also the fact that is has partnered w/ some of our partnering warranty companies to save us the time of manually entering the job info or ahving to update the warranty portals!

CONS

IT WILL MERGE JOBS THAT ARENT SUPPOSE TO MERGE!! It also does not allow you to search for an invoice by invoice # - you must look up the address or customer, (which can be a huge pain when you have done several jobs for that same client) and then open up everysingle job, check the invoices displayed, then go back and search again, click the 2nd search result.. and so forth. Takes quite a while when you have someone waiting on the phone for an answer to what is suppose to be a quick question.