Customer support made the process of purchasing new software much easier than anticipated. I was initially hesitant to buy new software, but I am glad I did it!

I found it easy to use once I became familiar with it. But the best part of my experience with the program is its technical support. A user-friendly interface is easy to use even for inexperienced users.

It is necessary to update the User Manual and it should be written for end users, not for computer technicians. The default names on headings should be able to be changed by the users.

RollCall is the best investment we have made in technology in the last few years. It can improve the quality of your database significantly by concentrating all the information here. It can improve your customer service because, having all the information easily available and current, you can answer questions and solve issues with your students and instructors very quickly. It can add to your marketing effort because you can use it as a "CRM" and can follow up on all leads, never missing anything.

-We ve replaced all our excel worksheets and paperwork with this software. It is capable of maintaining an updated database for students, instructors, classes and programs. -Additionally, one of the best features is the contacts database, which, in our case, is used as a CRM to follow up on potential customers. Very useful, it hast replaced the use of outlook and calendars. -The information from reports can be used for marketing research. We also export all the data to excel sheets to do additional filtering we can t manage with RC yet. -Great customer support, available through email and skype. -Customer support is always finding alternative ways to solve issues, and helping along the way. -Easy to install, constant updating and improving. -Even without customization, we could adapt our processes to the software and make good use of most of its features. -Very good price-value ratio.

-The manuals were not too user-friendly and it took some time to learn how to use the software. We are currently developing our own manuals based on our own processes. But once learned, it is very easy to use. -Because of the different uses made by different customers, some of the updates made to the software create problems for us. But customer support works on them and gets them fixed almost immediately. -We ve had some problems with emailing from the software. But we are working on them. -The designing of new reports has been hard, we have not managed it yet, except for a couple of basics. We will be working on that next.

Ease of Information access.

The organization of the Data information along with the number of reports that are available. The Customer Service is Awesome, ease of contact and knowledge of Software.

The User Manual needs to updated and should be made for an end user not a computer technician. The Default Names on Headings need to be user changeable.

I have been using RollCall for three months. I am new to higher education administration and to RollCall. But thus far, this tool promises to make my job and development much, much easier. I'll post another review later on when I have more experience.

Easy to use interface with intuitive controls and functions. Flexibility to customize the wide range of features for specific application or special reporting needs. Our college is only using a fraction of this software's capabilities, but RollCall's designers have made it function just as well for limited use as with extensive use, leaving room to grow as our program grows. Software support has been attentive and effective.

I would love to attend a week-long seminar on using RollCall to its fullest extent. I want to learn more and become an expert on this excellent tool! As far as I am aware, there are no classes available for users short of the online tutorials, which can be very generic and not address specific issues. Thank goodness for courteous and helpful support people!

This is much more versatile and robust than our previous system. It allows for growth in the school along with customization as required.

Some of the elements were not flexible due to the off the shelf nature. However, support always figured out a way for us to accomplish our goals in a different way.