Sawyer
About Sawyer
Awards and Recognition
Sawyer Pricing
Sawyer offers a pricing plan to fit your business.
Starting price:
$109.00 per year
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Sawyer
1 - 5 of 290 Reviews
Michelle
Non-Profit Organization Management, 11 - 50 employees
Used less than 2 years
OVERALL RATING:
5
Reviewed March 2021
Sawyer has made my life easier!
Alison
Verified reviewer
Arts and Crafts, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
Great software for registrations!
I have been super impressed with the way Sawyer is adding options and new features all the time. The customer service I have received from Isabelle and the rest of the team is top-notch!
PROSI love that I have all of my services in one place. It makes registration simple and easy for both my customers and myself! I also love that I can create a service once and then simply copy and paste it into my schedule. It makes customization very easy.
CONSSometimes the navigation of Sawyer Tools can be cumbersome. It would be nice to have a menu drop-down that allows access to other pages without having to go back to the main menu each time. Also, being able to add a quantity option for adult events and classes would be quite helpful.
Natalie
Entertainment, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Best value and stupid simple!
Amazing!!! Best customer service and feature updates for the price!
PROSThe software is SO easy to use! When you’re setting it up and training other employees it’s easy to see that it’s hard to mess anything up!
CONSNo Point of sale feature available. We still pay for another 3rd party software for this part
Reason for choosing Sawyer
Pricing and mix of features
Reasons for switching to Sawyer
Pricing kept going up with less features that worked for us.
Elizabeth
Education Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed July 2022
Very poor and confusing reporting system!
Exhaustingly Bad! It has made my administrative work FAR MUCH MORE DIFFICULT than doing them myself. If you client body is small like 20-40s , Sawyers is fine. If you are like us with hundreds.. I HIGHLY recommend you to look elsewhere.. I have switched to Amilia, a far more robust software. I was 15+ system level developer, and my partner was a Microsoft SQL expert. Looking at Sawyers report service, we both must regret to say.. it is far from prime time. It is ok for a shop with 30 some students. Not for us. We have over 200 students (still considered being pretty small).
PROScalendar review for daily activities. This is very helpful for ONLY daily operation - like the front desk staff to do quick look up.. But, by far not for the administrator, me.
CONSReport becomes unusable when students sign up for multiple classes! It puts ALL dates into a single cell in the report, in various order. Asked support to look at it.. Nothing can be done about that. So, I had to go through EVERY student who has signed up for more than one week to figure out. Reports with mismatched headers. e.g. DOB as the header, but it is actually something else like email address. Half of them are mismatched! To say unacceptable is an understatement. I was told it was some customization issue??? No form of customization should render such a fundamental error. This clearly indicates very sub-par software. No proper auditing. .. cannot explain why a balance showed discrepancy.. the only reason I got was " someone must have changed it." The administrator again simply insisted that made assumption it was us, or the client making the changes. No auditing info for accountability! An unacceptable excuse! This tells me this is ot an adequately built software. I would be ok with it if the administrator did recorgnize the error and committed future improvement! But they seemed to be content placing the blame on us, or the mysterious someone!!! Missing one of the most fundamental reporting features: Cannot generate a report of scheduled classes unless at least one student is already registered? But, I have to manually check one by one! It would be ok if you have 10-20 classes, not 40+ like us.
Vendor Response
Hi Elizabeth, We're sorry that Sawyer wasn't able to meet your reporting needs. We work with organizations of all sizes to power their registration including franchises, non-profits, and schools in addition to smaller businesses. We continue to evolve our products because of critical feedback like this and thank you for taking the time to share it with us. We loved getting the opportunity to work with Storming Robots and wish you all the best in your future success.
Replied July 2022
Crystal
Education Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Finally found something that fits my needs!
Sawyer has been the best registration system I have come across so far after countless demos, trials, and meetings from other systems. The system is easy to use on the administrative side and on the user end. No complaints from customers! The learning curve for this system is quite small, very easy to use! The best part is its functionality! It works the way it is supposed to which seems to be an issue for some registration systems I have come across. It is straight to the point! It was easily embedded onto my site and they provided me with the links I wanted for my registration landing page. Customer service is via email and they get back to you very promptly. Sawyer also has great support and information readily available through their website with step-by-step instructions. From what I have noticed, they are constantly working on improving the system and put in requests for certain suggestions. There are a few downsides: -Fees per transaction are pretty high. This system is a pay per transaction rather than subscription pay, transactions are a little over 5% per transaction. -The ability to customize is not there. I would like to have categories and subcategories to differentiate the many types of services I offer or listing the classes in a different manner. With that said I have still managed to post everything I have needed. Overall I love the system and do not see my business parting with it any time soon!
PROSEase & functionality for admin and user.
CONSNot very customizable for class display.
Reason for choosing Sawyer
Did not require high upfront cost. Had plenty of other users I could look at for reference. Clean and simple look, easy for parents to navigate. Great reviews!
Reasons for switching to Sawyer
Community Root was a terrible system, a terribly run company. Did not work, lost money, and had countless issues.