Once set up it did all that was promised and more

Appian has been a very good tool for my company.

All good, nothing to complain about. As with all tools it took time to adjust.

the program has been very helpful and highlighting where our delivery inefficiencies are and providing us the tools to mitigate them. Provides a great visual representation of customer layout across the map which also highlights potential areas to focus sales on.

That they were able to adapt it to you business model. what we do is not your traditional delivery cycle and they were able to adapt the program to make it work for us. it has been very helpful since. for the most part it is easy to use.

there are little features i would like to see added to the software which would make it faster and easier and i have been told it is being worked on so this is good. i look forward to getting them installed.

It's great for dedicated fleets or private fleets.

Some of the inconsistencies between what we were told it does vs. what it actually does.

The product is simple to use and shows immediate results and impact of the choices made while routing. The interface can be customized to best fit your configuration. Drivers love the DR Track website.

There are some aspects that feel a little bit clunky and requires too many key strokes, but the product as a whole seems to have very little issues so far.

I love the ability to foresee driver hours in advance. that give me the flexibility to even the loads among drivers.

I feel Resource Pro could be more user friendly. it is currently a ton of steps to learn to use it properly.