Coupa

RATING:

4.1

(90)

About Coupa

Point solutions are pointless: spend smarter with the leading spend management platform built for companies like you. The Coupa platform allows you to take control of your spend and position your business for resilience and growth. Start your spend management practice with the areas that are most important to your business today, and grow on the platform as your needs change. Gain unparalleled control and visibility by having a single source for all your spend management needs. -Requests and Approvals: Centralize and manage requests of all shapes and sizes. Coupa provides an intuitive, user friendly guided buying experience that makes it easy for your employees to find the things they need and also ensure that their requests get to the right approvers. -Invoices and E...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Coupa Pricing

Starting price: 

$2,500.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Supply Chain Design and Planning
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Coupa Reviews

Overall Rating

4.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for Coupa

1 - 5 of 89 Reviews

User Profile

Hossain Md

Verified reviewer

Telecommunications, 5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

Coupa - The Expense Manager for your business

Coupa Expense has been a great software for our company to manage the spent smartly with a full proof apprval process. It has brought more transparency and accountability among the team members. As an organisation, we really appreciate this platform and would like to suggest others to use this application in their business.

PROS

Coupa Expense is easy to use. The following features are most amazing to me - 1. Requisition and PO management. 2. Approval DoA/flow chart is very easy to assign. 3. Reimbursement process is simple. 4. Multiple currency is available. 5. Full spent analysis report feature.

CONS

Coupa Expense is one of the best expense management softwares and I personally do not see any improvement area for this software.

Sekou Djibril

Accounting, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2023

Reviews of Coupa: An Efficient and User-Friendly Expense Management Software

Overall, Coupa software is a great solution for companies looking to improve their expense management. It offers many benefits, including simplified expense management, process automation, detailed expense analysis, and integration with other business tools. It can help businesses save time, reduce errors, and make more informed decisions.However, there are also downsides to consider, such as high cost, learning curve for new users, limited customization, and limited customer support in some regions. These factors can make Coupa less accessible for small businesses or those with specific needs.Ultimately, Coupa is a solid choice for businesses looking to improve their expense management and have the resources to invest in premium software. However, it is important to weigh the pros and cons before making a purchase decision and consider specific business needs to ensure Coupa is the most appropriate solution for them.

PROS

Coupa is a very effective expense management software that offers many benefits for businesses. Here are some of Coupa's highlights:Simplified Expense Management: Coupa offers a complete solution for managing business expenses, from purchase requisition approval to invoicing and payment. It is easy to use for employees and provides a pleasant user experience.Process Automation: Coupa software automates many tasks, saving time and reducing errors. Workflows can be customized to meet business needs, and notifications are sent in real time to enable rapid decision making.Spend Analysis: Coupa provides detailed analyzes of company spend, allowing managers to better understand costs and make more informed decisions. Reports are easily accessible and can be customized to suit business needs.Integration with other tools: Coupa can be integrated with other business tools such as ERP systems and e-commerce platforms. This allows closer collaboration between the different departments of the company and better visibility on expenses.Overall, Coupa is a great choice for companies looking to simplify their expense management, automate processes, and gain better cost visibility. The software is easy to use, offers detailed analytics and can be integrated with other business tools.

CONS

Although Coupa has many advantages for businesses, there are also some disadvantages that should be considered. Here are some of the negative points of Coupa:High cost: Coupa is quite an expensive piece of software, which may make it inaccessible for small businesses or low-budget businesses. Costs may also increase if additional functionality is required.Learning Time: Although Coupa is user-friendly and easy to use, there can be a learning curve for new users. It may take some time to get familiar with the features and workflows.Limited Customization: Although Coupa offers basic customization of workflows, it may be limited in some cases. Businesses with specific needs may find that Coupa does not meet all of their requirements.Limited Customer Support: Coupa's customer support may be limited in certain regions or for certain languages, which may make it difficult to obtain timely assistance. Their support can also be expensive and not meet all expectations.In summary, Coupa is an effective expense management software, but it can be expensive and present a learning curve for new users. It may also be limited in terms of customization and customer support. However, if the business needs a comprehensive and easy-to-use expense management solution, Coupa can be a good choice.

David

Financial Services, 501-1,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed October 2019

Coupa is the worst software I have ever used

PROS

Absolutely nothing. The software is the least institutive, user friendly I have ever used.

CONS

Regardless of whether I am using expenses, requisitions or invoices, I have never been able to submit or save anything without having to get the finance team to perform magic in the background. The end user typically gets an error message "Please fix the errors below", but there are never any highlighted fields or errors displayed.

Waleed

Construction, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2022

The best procurement systems with high quality service

Coupa enables you to identify new markets to market or buy products, as well as enables you to find the best prices and many good offers.

PROS

Coupa is the greatest procurement solution I've seen so far. I like that it automatically links with numerous global sellers, ensuring flexible purchase order automation, invoice matching, and tracking. Simply enter into the sellers site to monitor the status of their purchase orders and invoices, and track their progress to final payment and customer receipt of monies. Coup also prepares new suppliers, so suppliers submit the necessary information for payment and integration into buyer systems. Coup has helped keep track of deals from start to finish by ensuring payment for sellers and meeting all delivery deadlines for both sides. Coup offers a fantastic user platform with a distinctive visual design and various filters to help you locate what you need quickly and effortlessly.

CONS

Not a lot of annoying things, you just need both sides of the transaction to be aware of how to download documents and work the platform as required, and this becomes easily possible with the completion of sufficient training on the correct use.

Anonymous

1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed October 2022

Coupa

Overall experience is positive considering the time it saves and power it gives to its users .

PROS

Coupa speed is excellent and its is easy to use, whenever nee features are launched they are also easy to deploy and integration was smooth

CONS

Sometimes it hangs and does not respond but it happens rarely