All Site24x7 Reviews
1-25 of 227 Reviews
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Steve
Verified reviewer
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Excellent monitoring solution with pay-per-use licensing
For my company uptime is essential to our deliverables, and we're held to SLA requirements by contract. I can demonstrate both uptime and issues beyond our control that should not affect SLA (IE the customer doesn't renew their domain or uses a weak registrar).
PROSI've been with Site24x7 since early days and the team keep adding functionality and more granular and complex ways to test my essential services. Service is always on and both custom and provided distributed pollers are rock solid--if there's an alert I can be sure it's not a false negative.They also provide plenty of statistics and pre-alert diagnosis so things like regional outages or problems with a registrar are obvious from the outset.Plenty of ways to notify, including integrations with 3rd party solutions such as PagerDuty and xMatters for scheduling team coverage and response.
CONSInitially the service was limited in some ways but the team was very responsive to feedback and quickly upped their game.I think the only thing I'd like to change now is automatic ssl cert issue detection/warning of impending expiration for all https monitors.
Reason for choosing Site24x7
Site24x7 was the most cost-effective and provided multiple-site polling without extra charge.
Reasons for switching to Site24x7
IPMonitor was purchased by SolarWinds and instantly became too expensive.
Wesley
Verified reviewer
Telecommunications, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Easy to set up and very efficient.
The use of the application greatly improved the shortcomings that we were having in our operation, which were disk space.We created monitoring and automation aimed at this type of failure, when the disk (partition) reaches a certain percentage, we are executing automations to move and also delete old logs.With that, the stops are practically nil now, which before, occurred about 5x a day.
PROSWhat I liked most about this application was the ease of installation, I run just one command on the server and monitoring is now available on the monitoring site.The possibility of automating executions, in case of alarms, is also essential, especially for a company that does not have an employee dedicated to monitoring.
CONSI believe that more languages, such as Portuguese-BR
Reason for choosing Site24x7
The ease of configuration and the automations.
Reasons for switching to Site24x7
Zabbix required the necessary knowledge for scripting and configuration, which was not available in the company.When I got to know the 24x7 site, the ease of configuration impressed me, making me change the service.
William
Computer Software, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed January 2021
It has most of the features you'll want, but they won't work well
We still use Site24x7 for some monitors and for their status page, but we backed off and completely stopped using them for some things like APM and AppLogs because those services flat out didn't work. If their site provided a reason why something stopped working I'd be more okay with making the adjustment to fix it, but I cannot spend this much time working with their support on the most basic functionality. Anything critical we've moved over to NewRelic for now.
PROSIt supports a large variety of products and services built-in. The agents are fairly easy to install/setup. There is a decent amount of documentation available. Custom monitor plugins are very easy to create.
CONSDoesn't support all the latest languages and platforms. They are a little slow at adding the latest and greatest. Their agents seem a little hacked together are are not as resource efficient as others. You have to manually upgrade/downgrade your plan as your usage changes. Most/All portions won't automatically scale and don't even have an option for them to, so things will stop working as you grow and you'll be over-billed as you shrink. Their PHP APM flat out doesn't work. Things will stop working and give you no indication as to why. You must reach out to support, wait a day or so, they will ask for logs, wait a day or so, provide some feedback. Then a week or month later you'll have to do it all over again.
Pascal
Aviation & Aerospace, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed January 2024
TAS Review
We are using Site24x7 in our daily work and it is doing what we expect for this such of tool. We are using since 2020 and we are starting a new project for which we think also to use it.
PROSI like the large panels of plugins available and the ease to deploy Site24x7 agents
CONSUSer and Organisation management which is really tricky to understand and to use to simply delete a user in my organisation.
Vishwanatha
Information Technology and Services, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
All in one SAAS product which hiwill help to monitor your entire application server websites
Super !!! Excellent in support and easy to understand application with few weeks and working the site24/7
PROSSite 24/7 provide an 24/7 support which is phenomenal and KB article which will help administrators and users and user guide which will help to add monitors , trouble shooting the issues and fix the issue.
CONSLocation based monitoring where our clients will deploy the url global but site 24 /7 provide a location based down alert which all considered as false by our clients
Reasons for switching to Site24x7
SAAS product and high time availability and all in one cloud platform to monitor all our servers, application aws gcp cloud platform to monitor
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2023
Site24x7 is always working for you
Great overall application and service experience with support team as well, this is technician and user friendly cloud based monitoring solution
PROSService monitoring (individual services on Win or linux w/alert via threshold) automation features (reboot weekly, scripts powershell etc..) and bulk actions are the best!
CONSsome advanced monitor cost can add up for thing like APM and SQL but are also very good value, but are additional add-ons to standard SQL of IIS server monitors
Reason for choosing Site24x7
Better UI and faster to deploy reducing time to live
Gangesh
Financial Services, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Site24*7 Monitoring tool review
Overall site 24*7 is best tool to monitor all feature together. Easy to configure and use.
PROS1. Alert notifications modes - email, sms and voice2. Real time dashboards3. APM to trace down issue. 4. We can capture different types of logs
CONSIn dashboards color notification for entire node down and node with particular application down are same. We are not able to conclude whether entire node is down or some application. There must be different colour indication.
Reasons for switching to Site24x7
We were not able to monitor all parameter though solarwind like apm, rum database etcSite 24*7 is centralised tool where we can monitor all parameters
David
Telecommunications, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Full featured, easy to setup, reliable monitoring tools
Monitoring solution for numerous objects, preconfiguration available in just a few clicks for many environments. Numerous alert scenarios. Very high availability.
CONSWell... not much. Very satisfied with the solution.
Reasons for switching to Site24x7
Monitoring solution for numerous objects, preconfiguration available in just a few clicks for many environments. Numerous alert scenarios. Very high availability.
Ummar
Verified reviewer
Telecommunications, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2020
Cloud Monitoring
Cloud monitoring of networked devices alongside ith logging feature.
PROSFree demo available for teams to check their servers and network devices for their health monitoring.
CONSFeatures are paid and demo is available for a shorter period of time.
Reason for choosing Site24x7
Product functionality is greater than uptime robot.
Derrick
Education Management, 501-1,000 employees
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
Set it and forget it
So far so good. Hoping the price will be in our realm.
PROSWanted something to monitor servers and network, this does that and then some.
CONSLittle difficult to navigate until you know where things live.
Atul
Logistics and Supply Chain, 51-200 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed June 2023
Effective and Efficient Monitoring in Site24x7
Overall, Site24x7 Monitoring Tools offer a comprehensive solution for businesses looking to monitor their IT infrastructure effectively. With its extensive monitoring capabilities, user-friendly interface, and robust alerting system, it provides valuable insights into the performance and availability of websites, servers, applications, and networks.
PROS1. Extensive Monitoring Capabilities2. User-Friendly Interface3. Robust Alerting System4. Third-Party Integrations5. Scalability and Flexibility
CONS1. Live Trail Not Available2. Lack of Advanced Analytics3. Occasional False Positives
Reason for choosing Site24x7
1. Cost2. Easier Configurations and Integrations3. Business View and Customized Dashboards
Joan
Computer Networking, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Efficient Incident Management and Proactive Alert System: A 3-Year User Review
Having Real-Time Alerts for My Infrastructure, and the Call and SMS System are Incredibly Helpful
PROSI have been using the product for 3 years and it has worked wonders for me. The ticket tracking is very useful, and the call and SMS alerts have made the department proactive in addressing an incident, allowing for minimal possible impact of the incident. I highly recommend this product 100%.
CONSSo far, everything has been working quite well.
Reason for choosing Site24x7
for calls, sms and cloud monitor
santiago
Information Technology and Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
quality/easy handling
It is an intuitive tool, easy to use, excellent documentation of each of its monitors, real-time telemetry, extensive catalog of integrations, almost immediate manufacturer support
CONSso far none, however the prices of some monitors are rising, it is something to investigate before making the purchase
Reasons for switching to Site24x7
On-premisse to Saas
Yuki
Accounting, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Site24×7 Review
Here is my Site24×7 review. I have my WordPress Server monitored by Site24×7. We understand the access situation from Europe, America, and Japan to the US WordPress server. In addition, I register the site information of Apple and Japanese blog influencers and check the difference in access time from my own blog. This will give you an idea of how to improve your blog's access time. In addition, you can also understand that access is slowed down depending on the country due to trouble. You can also see an increase in the number of visitors to your blog. I don't understand this technically, but I've seen reports of similar phenomena in Japan. Probably because you're getting US access because the server is in the US and not Japan (not really the reader). Site24×7 is a must-have app for anyone managing a blog with WordPress!
PROSThe point is that you can see the access status of the target server at a glance!
CONSMonitoring server configurations requires specialized knowledge and skills. For that you need to study.
Ramkumar
Hospital & Health Care, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Site 24x7 - Monitoring with Ease
Was able to implement a monitoring Solution for Our IT infra
PROSA monitoring tool which is easy to deploy and use. Provides more counter metrics
CONSAgentless Monitoring and RUM script. Monitoring more performance counter metrics.
Reason for choosing Site24x7
Ease of use.
Reasons for switching to Site24x7
Limitations
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
2
FUNCTIONALITY
5
Reviewed February 2022
Great quality website monitoring software
I use it whenever I need it and recommend it whenever I can.
PROSThe free account provides a good opportunity to get to know the software well, without imposing restrictions on usage time, which allows you to test well and get to know the software better.
CONSSome points that I understand are great to improve the experience of the free part is not free, which ends up confusing the operation a little on certain screens.
Reason for choosing Site24x7
The product offered is more complete and the company seems to me to be one of the most solid in the market.
Reasons for switching to Site24x7
A client of mine was using it, so I ended up using his site for a while, after a few months I ended up transferring all my other clients to Site24x7.
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed August 2023
We Rely on Site24x7 to Protect our PPC Investments
Site24x7 does a good job of monitoring our website uptimes, makes it easy to set things up for multiple users to get alerts via email, SMS, and phone, and is very cheap considering the cost of having our website down while we're running PPC ads.
CONSNo complaints - it's exactly what I need in this service. If anything, it has too many options that I don't need, but that's ok.
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
My review-Capterra site 24x7
Good
PROS1.Provides a comprehensive view of the entire IT infrastructure.2.Offers a mobile app that allows users to respond to alerts within seconds.3.Provides cost savings of over 70% compared to other solutions.4.Easy to use and affordable.
CONS1.The user interface could be improved.2.The alerting system could be more customizable.
Anonymous
501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed August 2023
The best network monitoring tool out there
I love the product. Ever since we started with them, we never looked back.
PROSI love its dashboarding capabilities. And that the monitoring system itself keep track of historical data providing great insight on what is happening.
CONSDashboard designer could do some refresh in means of what it can do and how to achieve it.
Milen
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Very advanced and easy to use
Very easy to monitor all our current infrastructure and implement it with StatusIQ for automated status page, where we have all the incidents fully automated.
PROSSite24x7 has one of the most advanced configurations. You can basically monitor anything you want - from servers to IoT devices.You can also very easy integrate everything you monitor to their StatusIQ - status page application.
CONSDue to the many options and configurations you can make, sometimes it's hard to find "what is where".
Thyago
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Easy and powerful monitoring tool
Great tool for monitoring servers and services ready for usage with few clicks.
PROSEasy of installation and setupCustom DashboardsCustom Plugin scripts made easy integrations
CONSI miss Drilldown capabilities on custom dashboards/plugins
Edgaro
Information Technology and Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Great Services
I'm on the road a most of the time and I like to received a notifications un my phone.
PROSBe aware of performance of the services any moment
CONSI dont see any cons yet on the services.
Rodrigo
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed May 2023
Necessary Service
Today is very necessary maintain an external monitor service to your online products an Site24x7 do its job makes easy and confiable.
CONSI feel the interface is very rudimentary and have some bugs like turnback page to light mode when dark mode stay activated page refresh.
Srinivasa
Computer Software, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Good monitoring tool
Monitoring customer websites and good in reporting incidents
CONSTurn around time long for new requirements
George
Financial Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Review on Site24x7
My overall experience has been positive. It works flawlessly for network management and I recommend checking what your exact needs are from the software before purchasing. If it checks your needs, I endorse getting it.
PROSI love the network traffic feature and how accurate it tracks data.
CONSI feel like there could be more features for the price. It feels a bit lightweight to me.