ChangeGear vs InvGate Service Desk

RATING:

4.0

(50)

ChangeGear has 50 reviews and a rating of 3.97 / 5 stars vs InvGate Service Desk which has 110 reviews and a rating of 4.64 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.0 (50)
4.6 (110)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
February 25, 2021
February 12, 2024
Pros/Cons
  • Pros

  • The software is also easy to maintain. It's pretty much set it and forget it other than licensing changes each year.
  • I like the functionality. We used it for helpdesk and change management, worked great in both scenarios.
  • Cons

  • Every single time I try to do anything my tickets end up getting incorrectly assigned or routed. No one seems to understand the logic of their workflow.
  • There are no error messages when two technicians are in the same ticket trying to update the ticket.
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  • Pros

  • Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb.
  • What I like most about this software is its simplicity. However, it's robust at the same time.
  • Cons

  • Requests are difficult to find via search functionality. Search often returns irrelevant results.
  • The reports that can be generated with the system are impractical and visually poor.
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Pricing Range
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$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos