All Shipwell Reviews
1-17 of 17 Reviews
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Bernie
Food Production, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2020
SHIPWELL IS AWESOME!!
I like it mainly because it is so easy to use. All areas are easy to access and once you input the information the first time,it is stored.
CONSThere is nothing that I do not like about this software.
Anonymous
201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed February 2020
Shipwell
This service provides a much needed integration for our company. It provides an interface to easily quote and track all shipments.
CONSThere are glitches when adding new capabilities like adding several purchase orders to one load or uploading load details.
Vendor Response
Hello, thank you for taking the time to share your feedback with us-- we are constantly making updates to our platform and value your input. If you encounter additional issues, please share them with bugs@shipwell.com so that our team can resolve them for you as quickly as possible.
Replied February 2020
Kevin
Machinery, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed March 2020
Shipwell Innovations
Shipwell has become more helpful in shipping and tracking shipment. It is very user friendly. I like the idea of Shipwell displaying the address when entering a ship to address. You put part of the address in and Shipwell bring up a list of address to choose from. You can also track package and get delivery confirmations on shipment.
CONSShipwell is heading in the right direction.
Reasons for switching to Shipwell
More shipping options and carriers.
Vendor Response
Hello Kevin, thank you for taking the time to share your feedback with us. We're always trying to make valuable updates to the platform, so we welcome your suggestions. Please reach out to support@shipwell.com with any additional feedback you have for the team.
Replied March 2020
Helen
Food & Beverages, 501-1,000 employees
Used less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed February 2020
FTL vs LTL
Good for FTL. My colleagues have frequent needs for FTL shipments; I do so less often.
CONSShows refrig an option, shows LTL an option, but when you try to get a quote for LTL refrig you never get one. If not viable, the option to get a quote should not be there.
Vendor Response
Hello Helen, thank you for taking the time to share your feedback with our team. The platform does host carriers who support reefer LTL, but you are correct in that these feature combinations are not always available within a specific market. Our team is constantly adding carriers to the network to improve customer experience booking shipments. Please feel free to reach out to your account manager if you have any additional questions!
Replied February 2020
Mary
Consumer Goods, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
shipwell review
Overall Shipwell has had excellent customer service from [SENSITIVE CONTENT HIDDEN]. They are quick to respond to all questions and extremely helpful.
PROSWhat I like most is the ease of use of Shipwell. If you have zero logistics background, you can still easily navigate the system and book your own shipments.
CONSFreight class will sometime get dinged and charged for being off.
Robb
Food & Beverages, 11-50 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Product Review
Really positive experience with Shipwell. We feel like they are a true business partner and will help us to grow our business at a faster rate than we could have without Shipwell.
PROSReally like the ease of setup and on-boarding. The enterprise license works well for our business model. Also, we had a 90 day evaluation period before making a final decision and that allowed for thorough testing (and yes we did move forward with Shipwell beyond the 90 days :).
CONSOnly con that I have is that it is not yet integrated into our CRM platform (but will be at some point in time).
Robert
Food & Beverages, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Great Customer Service
[SENSITIVE CONTENT HIDDEN] are a great help making all my shipping needs easy.
CONSA customizable home screen would be nice
Paola
Verified reviewer
Arts and Crafts, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed October 2023
great help to manage shipping
with this tool we solved all our problems regarding shipping management
CONSwe would love to have added other features and customization on the app
WYATT
Food Production, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Best Logistics Software
The experience I've had thus far has been great. I have used the tracking feature on shipments and it's made my job a lot easier communicating to the customer.
PROSThe ease of use and the tracking feature
CONSI this time I have not come across anything I don't like about the software.
Reason for choosing Shipwell
The advancement of the technology
Jose
Wholesale, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Shipwell Review from a Sales person
GPS Tracking on the Trucks is great, I allows me to keep my customers updated all along the way.
CONSUser interface can be a little more user friendly.
Zack
Transportation/Trucking/Railroad, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed February 2020
Trial Run
It has gone well so far with the trial run.
PROSI like the ability to track and run loads from my app on my phone.
CONSI dont like some of the things I have to do over and over again hopefully these get where they can be drop downs.
Vendor Response
Hello Zack, thank you for taking the time to share your feedback with us. We understand your frustration and have been adding functionalities into the platform to minimize this as much as possible. We would like to better understand which features you feel could use further automation; would you please reach out to your account manager or bugs@shipwell.com so that we can look into this for you?
Replied March 2020
george
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2020
easy use
They are great to work with and friendly.
PROSIts easy to use once you get the hang of it.
CONSHad no issues. Very simple and a great tool to work with.
Abiel
Logistics and Supply Chain, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Shipwell
User-friendly, dynamic, time-saving, compatible with our own system
CONSI wish there was an app for shippers.
Dylan
Food & Beverages, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Shipwell Integrates With Our Platform Perfectly
Our company has partnered with Shipwell and so far everything has meshed perfectly. This small problems have been just that, small and never a true hindrance to our day to day operations. Overall Shipwell has made everyone's job easier and more efficient.
PROSThe user interface is simple and straightforward, anyone can use it.
CONSSometimes the location updates will lag and give incorrect information. This is no common and is usually quickly resolved though.
Roderic
Logistics and Supply Chain, 51-200 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2020
Digital transformation
Great customer service and we feel like that they are working and thinking along side us in our quest to provide the best producted suited and tailor made to the desires of our customer base.
PROSOur company is 110 years old and we are in a transition from beeing a traditional paper based freight forwarder to a forwarder ready for the digital age. We feel that with the track and trace software from Shipwell we are ready to offer full visability to our customers for their EXW, DDP, DAP shipments.
CONSWhat we are seeing is that some of the statuses are still manual actions, either by the shipwell team or the driver delivering the cargo. It would be preferable for all parties to strive to a 100% automation.
Ellie
Food & Beverages, 51-200 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
GC
I am able to book trucks easily, as long as I understand how to use the application.
PROSResponses from bidders were quick and easy to book
CONSmore "info" tabs if I do not know how to fill something out
Ledio
Transportation/Trucking/Railroad, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Good portal
It isn't hard to use. We can see loads and invoices and when they're paid.
CONSI can't think of any. We only use this portal for Shipwell.