Easy. Efficient. Does the job.

The interface for Call Loop is very easy to use. The features satisfy what we need in our business. I have no complaints. It does the job well.

I feel it can be priced a bit lower in our world of technology. Outside of that, I have no complaints.

I signed up to the free Call Loop SMS marketing trial a year ago I was so happy with the service I stayed on. The suite of tools Call Loop provides is pretty insane. I have used alot of SMS platforms and I will say thier is the best around, from ease of use and functionality. I have clients who use all different types of marketing tools and Call Loop seems to work with just about everything. They have a Zapier integration and it connects to a bajillion apps, so that's one of the main reasons I chose the service. It also works with marketing platforms Instapage, ClickFunnels, Lead Pages, Unbounce and a lot people are using those now. I have never really had an issue with the service but I found whenever had a question support was top notch and answered me right away. I can even get the owner Chris on the phone and talk about campaign ideas if needed. That means a lot these days when people often treat you like a number.

They have really cool voice broadcast that even lets you transfer the sms to a live call by texting back a number. This is awesome for pay per call campaigns and event have a client how uses it for support requests. You can also easily see your sms click data in Google Analytics and in reports generated by Call Loop. You can also easily capture name and email via text to join. I use this when I am speaking on stage at marketing events to quickly grow my list. I just offer my slide deck and ask them to text in to receive it. It works like crazy sometimes I like 90% of the room to text in. There are a lot of other popular features that they have but I have not used much myself. Especially SMS contests & sms coupons.

umm I can't think of any cons at the moment. Thier support and service is awesome. The product is never down. And best of all, they are adding new integrations and product up dates all the time. Thanks Chris for making such an awesome product.

Price is great. Pay as you go. Occasional sales on calls. Good person running company.

Reports have been broken for at least a year. And out-source support never has any answer other than basically it's on the list. That it was fixed then broke again after an update. Other than this it's great.

Improvements in engagement from prospects and clients. An easy to use tool for lead generation. When using it to increase attendance to webinars, we experienced as much as 90%+ buy in on adding a cell phone number to the webinar registration form. This provides for another great option for promoting via SMS. I've used other SMS tools for leag gen by phone. They were fixed at a single entry with no ability to follow up for name and other details. Call Loop's feature provides for multiple replies to collect additional information. I probably haven't mentioned that Call Loop's integration with Infusionsoft is pretty well done, making it easy to send messages and collect information.

Call Loop is relatively easy to use. Set up sms reminders and voice calls. I've used it to increase attendance at webinars substantially. One client is using it to get more engagement from members by sending reminders for scheduled calls and follow ups. The SMS messages are just a necessary tool today. The voice messages are flexible in responding to pick ups or voice mail and can be very powerful for webinar attendance, sales, and other engagement. Our experience in asking for cell phones on registration can be as high as over 90%! I also have several SMS optin series set up for speaking and off-site lead generation. The setup is easy, has multiple steps available to be responsive and collect multiple pieces of information. The biggest pro... the cost is minimal! Clients resist yet another Saas. Paying as you use it credits that Call Loop offers makes it an easy choice to implement the tool. It's competitive with other SMS tools.

I would like a little more flexibility to push data from Infusionsoft to Call Loop. Other than that, I'm very happy with Call Loop and recommend it regularly.

I started using Call Loop a number of years ago to be able to utilize SMS in our marketing, mostly for being able to reach our customer base at the best marketing level - text. The suite of tools has grown since the time I started and it keeps growing. I really like the transparency of the team and their ability to treat every customer like their best customer. I have tried a couple others, just to see if there was something I was missing. I came to find that the other products were probably not actively developing their platforms. They have features that work, but aren't forward thinking like Call Loop. Call Loop is cutting edge when it comes to development and I assume will stay that way for a while to come. Support was my favorite part about it, a lot of SMS marketing can be difficult if you haven't used it previously, getting questions answered fast was a must with what we were doing at first and they made that process of fixing our issues a top concern. I'm assuming that is the case with everyone that is on the platform. The real bonus of the platform is their integrations, other services just aren't there when it comes to that. The added bonus of integrating with Click Funnels was the kicker for us.

Integrations, automation and ease of use.

Not sure because we haven't had any hiccups in service.

Easy to do simple stuff! Just getting a basic text or VB out is really easy

Sometimes I would like an advanced feature like sending longer texts. I would like better contact management and I would REALLY suggest more robust views of subscribers and unsubscribes. Also I would prefer that if someone unsubscribes from the texts for example it didn't affect A) the other lists they are subscribed to and B) Unsubscribe them from voice broadcasts.

Easy to use so able to access and execute immediately

Integrates with several other contact programs. Set up voice or text and let it send when you need it to. One of the customer rep is quick to respond to any questions or concerns and is regularly asking when they can do to improve.

There is no reason to like this if you need to keep in contact with your clients. Texting is powerful because every one sees their texts.

love it time saver

Been with Call loop for years now. I like to use it on new customers. giving them a chance to call me at their own convenience. then if they don't call I call them.

they stopped sending me notices of new people on my list

My favorite is texting and sms features, voicemail drop and the customizing options for text email responses, etc

I dont like the added expense of keywords, but they are fixing this, there really aren't any other cons I can think of

It’s a great tool to use for drip marketing. Unfortunately, the reports don’t work as they should. Once that feature works properly, then this tool would be awesome!

The customer service is awesome! I like that it allows me to do other task.

User interface can be difficult. The reports don’t work properly.

This tool allows TheAthleteBook.com to keep our community informed of job opportunities and hiring events.

I love how easy it is to set up a text campaign. We saw a 20 % increase in our virtual hiring events when sending out a text before the event. We also found that participants were more informed. There are several ways you can use this tool and its a perfect use case for event promotion. I also recommend checking out their sister tool SalesMSg for any and all two-way texting needs. We found Salesmsg to be our engagement tool and Call loop to be our broadcast tool. Lastly, both products have incredible customer service.

I cant think of any. The only wish I have is how you are limited in the number of characters, but that's also a blessing in disguise. As it forces you to have a concise CTA.

So far 4 new deals.

Easy to use. The Customer service is the best I have ever encountered as a professional. I am delighted with the integrity and fast response on breakdowns for the broadcasts.

What I least like is that when I go into the inbox it's just difficult to navigate. I don't like that I dont get those messages to my email or texts. That would be amazing.

Call Loop really gets the word out quickly for us when we run a big special.

It's important for us to reach our customers in a timely manner, so their scheduling option or immediate delivery works great. Also, like that they link with our email company to add on customers to our list.

Everyone once in a while, the chat feature is slow to contact someone for help.

I will literally be able to grow my business by 500% by using this service. I am in love with the seamlessness and the ability to connect with new leads in my sleep!

Had a few hiccups with setting up Mailchimp but the support staff was AMAZING, very responsive, polite and helped me fix everything instantly.

Good. Sometimes there is no one manning support but not really a big deal

It removes numbers from opt outs from all lists

I really have nothing about Call Loop that I do not like.

Great service for contacting our customers with urgent, short messages at a low cost.

Best feature is the ability to pay as you go, no monthly fee and great support if you have any questions.

Small learning curve to understand how to send messages and store contacts.

Very good, they provide a much needed service that we use and it is easy, efficient, and not expensive.

I love to be able to send out voice broadcasts to a large number of client, it is easy to do and takes less than 5 minutes, record a message and attach it to your email list and boom it is done. Very effective!

Of coarse the first time you use it, it is foreign, but after a couple of runs, you become proficient quickly.

It was very easy to navigate around the dashboard

lacked marketing tools. It would have been helpful to have loyalty programs, contests, etc

We get to communicate with our customers with a few clicks. It is more convenient than manually texting and even sometimes email.

It allows me to do a lot in just a few clicks of a button. It is very user friendly and when I need any help the response rate is typically quick,

Not too much. It handles what I need for now. When things get a bit more complex, maybe I may find things that may need to be refined. However, for now things are working great!

Ease of list building from audience interaction.

It is fairly straight forward to use. It is powerful in interacting with audiences. The list building allows me to use the power of text marketing to reach my potential clients in a method they are most likely to read and respond.

Integration can be confusing. Took several attempts at creating lists in MailChimp to have it work smoothly.

I'm not getting any stats and the number of people who have signed up isn't changing. For months no change

I find it easy to schedule text messages.

I'm not receiving any click through reports.

This is a great easy service to use for lead generation. I am a speaker and I use this all the time during my seminars and podcasts! Great Job!

Overall the customer support is reliant and they provide solutions and answered my questions when I was getting started!

The thing I liked most about this software was that you can transfer the SMS to a live call by texting back a number. It is so easy to use and it has reminders that you can set up. In today's world it is important to have SMS messages and voice messages that you can easily disperse to clients. The cost is so little for how much you can do with this call loop software.

The least thing I liked about this software was that it does not have features to change the language.

They have always been very responsive to our needs and I am sure we will look to them in the future.

I really like the fast response to any questions that I had.

At the time we wanted to utilize it, it didn't quite have all the bells and whistles that would work best for us.

easy of use in signing up people to my list at events

This software is so easy to use and set up, and I love being able to customize all the messages that my customers experience.