Intercom vs TextP2P

RATING:

4.5

(1042)

Intercom has 1042 reviews and a rating of 4.51 / 5 stars vs TextP2P which has 102 reviews and a rating of 4.94 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (1042)
4.9 (102)
Ease-of-Use
4.5 / 5
5 / 5
Value for Money
4 / 5
5 / 5
Customer Support
4.5 / 5
5 / 5
Functionality
4.5 / 5
5 / 5
Last Review Written
January 31, 2024
February 6, 2024
Pros/Cons
  • Pros

  • What I like most about Intercom is that it makes conversing with our customers super easy.
  • It's so powerful and easy to use. It was effortless to set up, and all our business users (who've never done customer support before), find it very easy to use, and the users love it too.
  • Cons

  • Sometimes messages get lost and its tough to find the message trail of particular string. Sometimes unable to identify customers.
  • It can be confusing to use. The API CAN be confusing at first since there is a lot of terminology they use.
Read all user reviews
  • Pros

  • Still getting to know everything but I feel like it’s pretty easy to use and set up. Can’t wait to try more features.
  • Ringless voicemail message. Great discount if purchases in bulk.
  • Cons

  • I think anything I had a problems with was just user error.
  • The trouble with any new tool is actually USING it, but the rep really made that part so simple.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2024

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos