We have had a relationship that has definitely had it's growing pains, but Mobiniti adapted and met us where we needed them most. Our company has some tricky technical requirements and Mobiniti was the only company that was willing to give us a try. These people are rockstars. We recently had an issue with the coupon feature (FYI this is not the norm for them) and after giving them a call, the team quickly troubleshot the platform and had everything running smoothly in no time. [SENSITIVE CONTENT HIDDEN] at Mobiniti is the best and is dedicated to helping out his customers. 5-stars for Mobiniti's guest services via [SENSITIVE CONTENT HIDDEN].

At the start of our relationship we had some miscommunications, but nothing that couldn't be resolved. Overall, Mobiniti is a great company that is dedicated to their customers.

We are now able to stay connected with clients that are often more difficult to reach through traditional methods.

The product is easy to use and automation of campaigns have allowed us to stay better connected with our consumers.

The dashboard isn't as fast to respond and often seem to be waiting after clicking.

Missed deadlines/opportunities due to difficulties with loading lists caused us to abandon this product with money left to spend. It does not work in our environment. Spanish language created a challenge because of the back end messaging and we would bounce between short codes and TFNs trying to resolve the issue. While our account rep was helpful and responsive at some times, we ultimately could not get to a place where the platform was working without massive time commitment for simple donor engagement.

The pricing for using the platform is really reasonable.

Onboarding was minimal so it was mostly trial and error. Unfortunately, the product just wouldn't do what we wanted it to from a fundraising/engagement perspective. Never once was able to load a list for a blast without assistance. Also

Easy and effective way to connect with people without having to ask for any of their information. The customer service team goes above and beyond to help get you the most use out of the program.

The use of a short code number for texting in. Also, the "drip" text features. Affordability based on use. Outstanding customer service.

Doesn't directly integrate with Planning Center Online. Must have a unique opt-in code word to use the short code. Being able to use a generic code such as "give" or "guest" would add so much to this platform.

[SENSITIVE CONTENT HIDDEN] were always there when I needed help or assistance. They were committed to helping me learn how to utilize the software to best fit the marketing needs of my business.

Ease of use and functionality. I really liked the fact that they were constantly updating features to make my life easier.

Since I Liked Everything about the Product and service the only thing I can say that I honestly disliked were the Purple Pretzels that came in the gift basket they mailed me for the Holidays.