Texting Base Software


 

Texting Base is a cloud-based text marketing solution designed for midsize and large companies. It offers personalized campaigns, group texting, campaign management, local number support and message scheduling functionalities within a suite.

Texting Base features scheduled messaging, which allows users to send campaigns at predefined times. Users can also schedule recurring messages on daily, weekly, monthly and yearly frequency. The product also features personalization, which allows users to send customized SMS campaigns using customer data such as name, account number, address, phone and prices.

Texting Base also features smart groups, which allows users to add tags to contact lists based on their attributes. The solution also features a recommendation algorithm, which provides grouping suggestions based on customer and transaction data.

Texting Base offers subscription-based pricing and is available in three different pricing plans: Standard, Pro and Executive, based on the volume of messages. The vendor offers online and phone support to the customers.

 

Texting Base - Chat box
 
  • Texting Base - Chat box
    Chat box
  • Texting Base - Contact management
    Contact management
  • Texting Base - Contact upload
    Contact upload
  • Texting Base - Event-based scheduling
    Event-based scheduling
  • Texting Base - Scheduling
    Scheduling
Supported Operating System(s):
Web browser (OS agnostic)

23 Reviews of Texting Base

Showing 1-20 of 23

 

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Genevieve from Keyser Enterprises
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Blown Away

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It has significantly cut down on the amount of time I have to spend when texting clients. THANK YOU!

Pros

We are so happy with this product! I have been blown away with the customer service. It is so refreshing to have very responsive technical support, and it is amazing that you incorporate suggestions. The actual platform is outstanding. The interface is so easy to understand, and it is extremely user friendly.

Cons

Nothing substantial to report as of yet.

Review Source: Capterra
 

Laila from LMB Law Firm

May 2018

May 2018

Great product...easy to use

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Pros

Setup took about a minute. I uploaded a spreadsheet, used drop-downs to map in data and had a group auto created for messaging. Very effective and powerful product.

Cons

If I find some I'll come back and write up additional info. So far I'm pleased with everything within the product.

Review Source: Capterra
 

Mack from Coldwell Banker

May 2018

May 2018

Very good service. It's simple and easy.

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Pros

The ability to reach multiple individuals quickly.

Review Source: Capterra

  Response: Texting Base, Texting Base

Date: May 2018

May 2018

 

Mack-we cancel accounts the moment people ask.

How have you tried to cancel?

PS-we just cancelled your account and issued a refund. Hope you reconsider your position.

 

Joseph from VIET SOLUTIONS, LLC.
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Quick Support.

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I have got some clients from your service, SMS Marketing.

Pros

It's easy to use.
I just have used Texting Base 2 months ago. So far I have had several clients from this service. Especially they support very fast 24/7 and they are so friendly. I will definitely recommend Texting Base to my friends and clients.

Cons

The webiste run slowly and it's difficult to delete a name from multiple groups. Please tell us why and fix it as soon as possible. Thank you!

Review Source: Capterra
 

Matt from Cutco

September 2017

September 2017

Implemented texting base in my business a few weeks ago and generated a lot in sales.

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Pros

It easy to use- user friendly and gets results. Alex also did a great job at helping me walk through the program.

Cons

I would say the site is a little slow but Ive heard they are updating the website to a faster service. Still recommend highly!

Review Source: Capterra
 

Chancey from Ref-Chem, LP
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2017

September 2017

Made communication with employees after an emergency simple & affordable

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Pros

Texting Base helped me keep in contact with almost 200 employees in the Houston area after Hurricane Harvey. It has a user-friendly website, and I was really impressed with the customer service. One of the co-founders even called me a couple days later to check on my employees after the storm. I would recommend Texting Base to anyone looking for an easy and cost effective way to communicate with any sized group. I needed this service specifically for an emergency situation but look forward to using it for many other types of messaging within my organization. I started with the free trial, but will gladly continue using Texting Base going forward.

Review Source: Capterra
 

Kettia from GA Home Buying, LLC
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Textin Base is great! It's easy and simple. They really has excellent customer services.

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The ablilty to reach so many people witha click of a button.

Pros

The product is very simple to use. Once you create your message template and contact list, the rest is history. All you have to do is schedule when you want your text messages to be delivered. The best part is the staff will help you with every step if need.

Review Source: Capterra
 

Robert from Coldwell Banker Apex Realty- Plano

June 2017

June 2017

I have been using it to stay in touch with my SOI for my Real Estate business

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Pros

I like the fact that you can set it and forget it. The automated texts go straight to their cell phones and they get it immediately. Clients will respond to a text even if they are in a meeting. The automatic feature is very helpful in Texas where texting and driving is against the law. Great to use from your desktop. I have already seen results from it and this is only my first month. The product support is fantastic and instantaneous. There may be other programs and apps out there but I don't think you will find any more rapid response than these guys.

Texting is the least intrusive of all the contact forms and is much better than phone calls when your client may be in a meeting or working on a special project.

I have a client who never responds to a phone call but has become actively engaged through texts. I have a listing appointment set up and she will probably be a buyer as well. To say that I am a supporter would be an understatement.

Cons

The only minor thing is the fact that it has a delay of about 10 seconds to process the request from the keyboard. Something you get used to though. Its the only drawback I know of.

Review Source: Capterra
 

Mark from RE/MAX
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Great Product and Customer Service

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I get to keep in contact with people that I know. That way I stay in the top of their mind when it comes to real estate.

Pros

Once the names were loaded the process to use was very simple. I sent out my first text and received a referral from someone the next day. Might I add this was from someone I don't have regular contact with, but this product makes keeping in touch so simple.

Cons

The initial set up was a little confusing but the customer service to guide me through that was excellent.

Review Source: Capterra
 

Isabella from Sun Lake High School
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Just signed up-so far it's been extremely easy.

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I use it to geo locate my friends and market my team activities!

Pros

Texting Base support has been amazing. They set me up, trained me and answered my many questions patiently!

Cons

So far I have nothing to report. Maybe the system could have less to learn? Once I get the hang of everything I won't say that!

Review Source: Capterra
 

Martinique from PREFER NOT TO SAY
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

Fantastic Experience

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This is going to increase business for me.

Pros

Easy to set up and use.

My first message set 8 appointments.

User Interface is intuitive.

Service is amazing.

VERY effective!

Review Source: Capterra
 

Jimmy from Lange Incorporated
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Surprisingly efficient and effective! Great tool.

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Texting base has eliminated much of the leg work in keeping our employees and customers in touch and informed.

Pros

Simple and easy

Review Source: Capterra
 

April from The Dtales

April 2017

April 2017

Game changer

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Having the ability to send a personal message to every client is perfect for the busy business person. Taking the time to individually communicate with hundreds of clients, (birthdays, holidays and even specials offered) without having to look up dates, is a game changer.
If you want a way to personalize your customer experience, and make customers think you have taken the time to remember all their special days. Get the free trial and see how awesome it is.
Great product and great outcomes. Excellent!!!

Review Source: Capterra
 

Aaron from Orlando branding

April 2017

April 2017

Absolutely amazing- wish Id had this YEARS ago!

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Texting base has been an absolute game changer in our business. It is user-friendly, phenomenal software, with tremendous customer support period I cannot recommend it to enough people quickly enough to do justice to the remarkable quality of this program

Review Source: Capterra
 

Derek from Keller Williams advantage II
Number of employees: 1 employee Employees number: 1 employee

April 2017

April 2017

Great tool for follow up!

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I started using Texting base about 1.5 years ago and boy has this platform helped me save time, money, and Clients! For a guy who is not the best with follow ups, this easy to use platform really helped me get it together. The team at textingbase is always there to help with any technical questions when ever I need them. I look forward to a long relationship with these guys! Thank you to all the great minds at textingbase!

Pros

It's organized and easy to use

Cons

N/A

Review Source: Capterra
 

Krista from Glovestix

April 2017

April 2017

Helped me win a contest!

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I used texting base to help me send personalized texts to all my contacts 3 times that day to remind people to vote for me with the link to vote. What a cool program and I know it was one of the reasons I won. Thanks Texting Base, you rock!

Review Source: Capterra
 

Spencer from Reid Organization, LLC

April 2017

April 2017

Best way to get your customers attention

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I have utilized Texting Base to communicate with about 300 residents split between two Luxury communities...my biggest challenge, ALL COLLEGE KIDS!!! Texting base made if so much easier to communicate issues (rent payments, community maintenance, rental specials, etc) by sending the information directly to their phone. We utilize a management platform, but there is no text feature built in. Texting Base handled that for us!

Review Source: Capterra
 

Christopher from Keller Williams
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

I was skeptical but the response I got was surprising

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I found out about Texting Base after one of my friends who is in mortgage banking used it for sending personalized text messages for follow ups, holidays and birthdays etc... He told me that it was the best thing he could have done for his business and that he was relying on texting instead of cold calling his leads. I am old school I prefer calling people and knocking on doors but most people return my voicemails with texts these days. So I reluctantly signed up for Texting Base and I found out I had to pick a new number which I thought was a little odd. I messaged their support using their support chat and they responded immediately. The told me that in order for their product to send messages at scheduled times and avoid overloading my phone with responses that I'd need a new number. They explained that I can still respond from my phone using their mobile version and that I'll receive a notification when someone responds. They recommended that I send my first message explaining to my contacts that I still have my other number and that this my new business texting line. I was very skeptical but I was already here so I decided to go for it. I sent out my first message and personalized it with their first name to my real estate leads about an open house I was having on Sunday. It was pretty nifty everyone got a message that unique with their first name and I was surprised only 12 of 343 contacts opted out. I had positive responses from almost everyone and I knew who to expect from the open house and who wouldn't be coming. My attendance doubled from the week before and I couldn't be happier. Bottom line: Texting Base works!

Pros

Personalization and the ability to schedule messages.

Cons

Picking a new number which isn't as a big of a deal as I thought. None of my contacts were offended or caught off guard by my first message from Texting Base. If someone called the number it forwarded to my cell phone. No big deal at all!

Advice to Others

Reach out to their support staff via chat. You will most likely get one of their co-founders and they will get you set up including uploading your contacts for free. They coached on my how to send my first message and how not to be so formal in my message which is why I think my results have been so great. Their support staff is excellent they respond immediately which is why I felt compelled to write this review.

Review Source: Capterra
 

Christopher from Keller Williams
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

I was very skeptical but Texting Base works!

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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I found out about Texting Base after one of my friends who is in mortgage banking used it for sending personalized text messages for follow ups, holidays and birthdays etc... He told me that it was the best thing he could have done for his business and that he was relying on texting instead of cold calling his leads. I am old school I prefer calling people and knocking on doors but most people return my voicemails with texts these days. So I reluctantly signed up for Texting Base using a

Pros

Personalization and scheduled messaging.

Cons

Picking a new number but it's as big of a deal as I thought. None of my contacts were offended or caught off guard by it and if they call me it forwards to my cell phone number.

Advice to Others

Reach out to their support staff via chat you will usually get one of their co founders and they will help you upload your contacts. They will also show you how to get the best results. They coached me on not being so formal in my text messages. I would not have been as successful without their help which I why I am writing this review.

Review Source: Capterra
 

Jerry from Squirrel Removal SC
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Really like it and have had success

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Eric is very personable and knowledgeable. Product delivers ROI exceeds cost by far. Updates, improvements and upgrades have been constant

Pros

Great price and easy to use

Cons

None or I would not use

Advice to Others

Use it to grow your business

Review Source: Capterra
 
 
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