TrueDialog vs Twilio

TrueDialog has 13 reviews and a rating of 4.85 / 5 vs Twilio which has 235 reviews and a rating of 4.58 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.85 / 5 (13)

4.58 / 5 (235)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

5.0 / 5

4.5 / 5

Customer Support

5.0 / 5

4.0 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

August 27, 2020

January 6, 2021

Pros/Cons

  • Pros

  • The messages get sent almost instantly. With other providers it can take hours for the messages to get delivered. Their segmentation capability and ease of adding custom fields is also not standard.

  • The software is very intuitive and user friendly. They have designed the API in a way that was extremely easy for us to implement.

  • Cons

  • They are doing some upgrades to the UI which I think will be helpful but other than that nothing comes to mind.

  • Overall no issues, customer service has always been responsive and willing to help.

  • Pros

  • Super fast to integrate. Lots of code examples.

  • Super easy service to set up number. Wether I need to provision a number for texting and voice or fax, Twilio is my favorite phone provider to use.

  • Cons

  • It's a little intimidating at first. Lots of setup behind the scenes. However, once it's set up, it's a very solid product!

  • Debugging the product is a bit time consuming, but it is getting better.

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

N/A

FrontRunners

2020

Advisor Recommendations

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N/A

N/A

Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux