I really appreciate Twilio and it is always a pleasure to use it in our projects.

Their documentation is outstanding and they've build a lot of UI based tools on their website to setup fairly complex workflows without having to code.

Great API / info available for a quick dive into getting something up and running. Also a free trial / credits to test it out.

It can be difficult to find your way around the website. Even with documentation, setting up functions can be confusing.

The most difficult piece to set up was routing of multiple channels to the same agents.

The reject/failure level above 50% is unacceptable and makes it too expensive.

Easy to set up, extensible, supports a variety of programming languages and interfaces, pricing is easy to understand, excellent free trial that allows for testing of most features.

A great way to reduce communication bills with excellent support to go with it.

When there is some error with the sms sending (due to integration issues or other), the errors are not very intuitive and may take some time to nail out the issue.

I am very satisfied with how little text messages cost, and the ease of integration.

Amazing text messaging automation for non-developers.

This is a super easy to use tool to set up a virtual, multi channel contact center. Stop is a breeze, and the app is highly reliable.

The only and reason I love Twillio is because it integrates seamlessly with the software my company creates. Customer service is excellent but you will not be reaching out often.

The prices are super reasonable, and the tutorials are really helpful in getting things integrated into our existing systems (built with django).

Everything is well-documented, and their APIs in the various programming languages they support are easy to understand and very stable.

The customer service is superb they help me immediately if i face any issue.

When you first start using them you can get lost in the documentation before understanding how it is setup.

As we've done so they almost always have a solution for what we want to do. Additionally I do want to give their support two thumbs up - they've always been fantastic.

Getting the logs is a bit difficult. The logs are not retained and it is not possible to ascertain whether they are viewed or being sent to spam box.

Good documentation, great ready examples/code found readily online and tons of integration possible.

This platform is the best you can find to extend notification and collaboration using traditional communication devices.

Create your own solution. Great to integrate with, easy to use and can do anything you want it to.

I like that it integrates with our Church Management Software. The customer service is excellent and communication is timely.

We've loved using Twilio - it's able to handle a lot of different projects. The documentation is great and the costs are relatively cheap.

Fantastic experience with a supportive vendor. I would highly recommend to other organizations.

It takes 48 hours to increase your quantity of texts. You're killing me, smalls.

I got this to do SMS through an API, it works awesome. I am extremely excited to try out the Studio to build an IVR.

Within 10 minutes, I was sending test messages to myself. Very fair pricing model per message and excellent customer support (almost too good).

I like how reliable the services is, which is a major draw and value for money with the costs. At occasional times when there are issues, they are resolved speedily.

It also provides good features for SEO like bulk messaging and any other APIs that could be very much helpful especially at cheaper rate.

Overall has great capabilities to use and help with streamlining workflow.

Zingle is great and happy that we have it. It provides options when a customer is not checking their email and we need urgent response.

Ability to store and manage all of our needed contacts, group messaging,  great reports, API integration, excellent customer service.

I highly recommend this app if you are searching for the best ways to keep in touch with your clients however I personally think It could be better for the price you pay.

The communication between guests is always quick and we get it to our computers so it is awesome that we have that feature.

This has made a great revenue impact on our business in our restaurant. Increased our slower nights for dinner, increased our weekly specials purchased and our revenue.

Excellent business tool for us and enjoy the features available.

Easy to set up and get going right away for any user. There is little to no training needed for the somewhat technology focused individual.

Great account managers, excellent communication. API is open and we are building a smart bot on top of Zingle.

It also is very difficult to keep track when we get 30 different people messaging daily but we are working on figuring it out.

We were searching for an easy way to provide another meaningful touch point on our customer service delivery.

To be able to get to guest's requests faster. Guest's are impressed by this service that we can provide as a hotel and I enjoy how we send guests a welcome text after they have been checked in.

Their insistence on us paying for the full year up front should have been a warning. Their service is unreliable has lots of glitches.

Ease of use and communication. Interface is very user friendly.

Great with communication with guests and the option to create a more personal message.

This software was great for sending quick voice messages to the office while out in the service field.

What I like most about this software is the ability to quickly send text messages to customers.

Having to pay extra for more users, we are a multi-branch business and having to pay extra for more users is a downfall.

Zingle has been great to work with and has a great customer service team.

I love this because when we go to a resort that has this zingel it makes the stay so much nicer and more relaxing. U just send a message and that's it they respond fast.

We love the ease of use for it and how well it works for a condo property like ours.

It has been a great experience. From customer support to the notice and upgrades, all great.

Zingle is versatile, adaptive and user friendly. Training time for our employees was minimal which means it was inexpensive to on-board our team.

Communication with our customers has been improved substantially since using Zingle, it has been a very useful technical tool for our office.

Very easy to use and a great way to communicate with your members.

The ease of use, speed in communication, and ability to link with HOTSOS.

Frustrating product and awful customer service.

Ease of use and love that it helps me to stay in contact with my clients and makes response time immediate.

Android Mobile App: The edit window is too small. I'ts a real pain to scroll up and down in the tiny window at the bottom of the App.

It's easy to use and the customer support is excellent, so if/when we have questions, they are answered thoroughly and quickly.

US Dollar

Twilio is the worlds leading cloud communications platform that enables businesses to build, scale, and operate their own customized communication solutions. The platform is designed to be customizable and easy to use, which means that businesses can tailor it to their specific needs. Whether it's adding new communication channels, creating custom workflows, or integrating with third-party tools, Twilio makes it easy for businesses to create a communication solution that works for them.

LongDescription

AB Testing

Text-to-Win

Call Tagging

Shortcodes

Status Tracking

Prototype Creation

Big Data Analytics

Device Management

Mobile Alerts

Performance Management

Automated Responses

Mass Texting

Access Controls/Permissions

SMS Messaging

Scheduled Messaging

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Blended Call Center

Call Recording

Call Logging

Collaboration Tools

On-Demand Recording

2-Way Messaging

Call Center Management

ROI Tracking

Campaign Segmentation

Call Routing

Mobile Coupons

Application Development

Text to Speech

Recording

Contact Management

Audio/Video Conferencing

Outbound Call Center

Compliance Management

Voicemail Transcription

Inbound Call Center

Call Scripting

Mobile Keywords

Phone Key Input

Configuration Management

Queue Management

Unified Communications

Call Conferencing

Multiple Scripts

Workflow Management

Message Personalization

Connectivity Management

Data Collection

Event Triggered Actions

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Reminders

Fax Management

Real-Time Chat

Chat/Messaging

Visualization

Manual Dialer

Alerts/Escalation

Reporting/Analytics

Polls/Voting

Scheduled Recording

Voice Customization

Video Conferencing

Purchasing & Receiving

Call Monitoring

Archiving & Retention

Third-Party Integrations

Live Chat

Campaign Management

Data Management

SIP Trunking

For Small Businesses

Online Voice Transmission

Automated Routing

Multi-Channel Communication

Call Tracking Metrics

VoIP Connection

Automatic Outbound Dialer

Automated Attendant

Pricing to make calls starts at 2 Cents/minute.
Pricing to receive calls starts at $1 monthly / phone number and 1 Cent per minute.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Twilio

In Person

Live Online

Webinars

Documentation

Videos

Zingle is a cloud-based SMS messaging platform that allows users to communicate with their customers via text message and other mobile messaging channels. It is suitable for businesses of all sizes.


Key features include contacts management, automated messages, a team inbox, multi-channel messaging and advanced reporting and analytics. Zingle’s team inbox enables users to receive real-time messaging across all channels. Users can use saved templates to respond to various types of queries. The system also supports 90+ languages.


Users can create dynamic segments of their contacts based on customized policies. Zingle also allows users to create custom fields when adding contacts. An automated workflow engine enables users to automate communication with customers.


Additional features include internal notes, contact export/import, emojis, MMS and animated GIF support. Zingle support offers FAQs, a knowledge base, online support and video tutorials.



Engagement Tracking

Multi-Channel Marketing

Personalization

Multi-Channel Management

Text Analysis

Customer Segmentation

Human Handover

Sentiment Analysis

Confirmation/Reminders

Reservations Management

Reviews Management

Audience Targeting

Customizable Fields

Guest Experience Management

Batch Communications

Housekeeping Management

Template Management

Scheduling

Data Import/Export

One-to-One Messaging

Email Distribution

Mobile Access

Multi-Channel Data Collection

Survey/Poll Management

On-Demand Communications

Performance Metrics

Product Recommendations

Maintenance Management

Marketing Automation

Social Media Integration

Group Messaging

Front Desk Management

Predictive Analytics

Automated Scheduling

Customizable Templates

Please email us for more info help@zingleme.com

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