All TXT180 Reviews
1-25 of 262 Reviews
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Thomas
Verified reviewer
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
TXT180 does precisely what it advertises it will do for our organization. Very satisfied.
I appreciate the clean, user friendly interface and the reliability of the service the most. I've never feared the service not functioning when critical communications need sent.
CONSno cons in my book. The service works as advertised and is easy to use. If anything, I would suggest a functioning mobile app.
Anonymous
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Excellent resource for adult business continuing education.
The instructors are great. They are knowledge, engaging and professional. I look forward to seeing certain instructors who teach multiple disciplines.
CONSI wish there was an app. It would make it easier to sign up for classes and especially listen to webinars while traveling. It would be great to have downloadable podcast/webinars for cell phones that won't burn data.
Breanna
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2018
good
Very user friendly and an easy way for quick communication. Like the ability to schedule texts farther out (although wish there was an easier way than the calendar to see what I've scheduled). Several key words with same number makes it easy for the people who are using it to remember. Good customer support
CONSEverything adds up - a bunch of little fees which make a small cost add up fast. Wish we could bulk add people.
Anonymous
11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
TXT180 has been a great platform for us to provide low cost text marketing.
Allows us another platform to help our clients to promote.
PROSEase of use and value. Ability to store templates also makes it easy to run recurring event campaigns.
CONSI don't really have any cons of any importance. The only thing I can think of is that the pricing has changed a bit. But they grandfathered our plan, so did not affect us.
Anonymous
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Meal Plan Sign up
I was happy with the overall use of txt180 . I tried it for 2 months and didn't get much response to our advertisement so we decided to cancel until future time. We may consider trying it again down the road
PROSThe software was very user friendly with the main features easy to find and understand.
CONSNothing as far a con. The platform just didn't seem to appeal to the demographic we were targeting specifically and we saw more sign ups through our website and in person than through the txt180.
Vendor Response
Thank you for taking the time to review us! If you decide to give us a try again in the future, we would be happy to schedule a complimentary call to help you get more opt-ins to your text account.
Replied February 2019
DJ
Verified reviewer
Entertainment, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed August 2018
It's ok
I'm probably going to change soon.
PROSI like it because it's cheap, but I think it could be better. It's super simple and straight forward but I've seen other text platforms and I've thought about changing many times but haven't gotta around to it. I think it's a little outdated but the overall working software is ok. It does want it says, creates a text group and sends out text.
CONSIt doesn't have great analytics. It doesn't help me to grow the groups. I don't like having to pay for more add-ons when it should be included in my package. I think the software could be better. The mobile is really bad.
Anonymous
51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Nicely done Representatives
Excellent
PROSStephanie's prompt professional responses
CONSOn board process is time consuming and little complicated, yet I am not a tecie.
Vendor Response
Thank you for taking the time to review us. We have been revamping our on-boarding process to be easier and more user friendly. We appreciate your business.
Replied January 2019
Anonymous
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Excellent customer service and a dynamite product.
Communication with clients when we need to and cuts through the social media clutter to deliver our message.
PROSLove all the features for a fraction of the price of other providers. We are franchisees of a couple brands and I wish we could use TXT180 with them as well.
CONSNothing not to like about TXT180. The price is great and the product is rock solid. No complaints at all.
Brittany
Verified reviewer
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Great, love it!
It is an easy software to use, you do not have to be technically savvy to understand how to use this. I like it a lot.
CONSThere is really no cons on this software, I find it easy and efficient to use. I find txt180 to be a really good way to communicate to your customers.
Anonymous
2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Satisfied Customer
5 star company! We are very thankful to be a customer and will continue to recommend to anyone that ask!
PROSOur non-profit has been very satisfied with TXT 180. We have been pleased with the great customer service and the fact that it is an easy to use product. We use the text alert for all age groups and it is a highly successful form of communication. We are also very happy that TXT180 offers a discount for non-profits. Thank you!
CONSNo complaints! We are very happy with TXT180
Vendor Response
Thank you so much for your TXT180 review! Our team is thrilled to hear your great feedback and are happy to hear that you're enjoying the software. We appreciate your business.
Replied July 2019
Janna
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2018
Easy to reach our patients.
I like being able to send messages to multiple people at once. The option of the patient texting to join is better than the staff having to manually enter patient information.
CONSI do not like the fact of having a limited amount of characters for the messages we need to send. It makes it hard for some to understand what we are trying to say when you have to use short sentences.
Lora
Farming, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2019
review
It has help with employees moral, building great leaders
PROSIt has been very good for each employee. We choose an employee at our Fridays team meeting to share a text received that week. Employees make comments about what the messages say on a regular basis. It has been extremely helpful for our staff. Inspirational messages, leadership messages and team building has all been great.
CONSWe have no cons. The only thing is taking time to im-put the messages.
Vendor Response
Thank you for taking the time to review us, Lora! We are happy to hear that using the software has helped increase employee moral and communication. We appreciate your business and feedback.
Replied February 2019
Michael
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Love the marketing value it provides my business
I like the fact that I can reach potential and current clients through the services 24 hours a day and they opt in to the service so they do want to hear from us.
CONSCan't say there is really anything I don't like about the service as it provides us with the tools we need to grow our business if I had to say something I would ask that they give us discounts on additional key words.
Candice
Retail, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2019
I wouldn’t use anything else
It’s great to have my clients open my marketing so fast.
PROSIt’s user friendly, and the customer service was great. It’s a great marketing tool for small business.
CONSI’m not sure still after 3 years of using it all the features. I would love to see sample drip text other businesses use for inspiration.
Vendor Response
Hi Candice, thank you for taking the time to review TXT180! We are glad that you enjoy the services. We would love to help you understand the features like drip messages better and appreciate that insight to help us know how to better build out the dashboard.
Replied February 2019
Roxie
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Easy to use and very reliable!
The program is very convenient, and user friendly. I can send a blast message to 100 families in 5 minutes or less. In the event of a weather related emergency TXT180 has saved us hours of phone calls with one simple blast message. Thank you!!
CONSI wish the program would save my time zone. I do not like having to select EST each time i send a message. I've accidentally hit the wrong time zone before and my messages have been delayed.
Christy
Online Media, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
FABULOUS Company to Work With
Nice and easy - but the best part is the support team. CSR has customer service in her blood. Anything I have ever needed has been simple, easy AND FAST!
CONSI wasn't thrilled with the password changes, but I understand. :)
Spage
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Full featured text messaging service with easy to use interface.
Easy to use, but full function interface Ability to import contacts as a file Ability to group and make subgroups of contacts and use these lists in deploying text messages Lots of functions that are cool, sequential messages, message forwarding, ability to schedule messages.
CONSUnused credits cannot be "rolled over" Premium charge for easier to remember short code (21000) Otherwise no real complaints
Cody
Legal Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
By far the best Text option for businesses
It gets us RSVPs every month.
PROSIt is easy to use and very user-friendly. Any member of our staff can update the text and responses. Also, the tech support is great!
CONSI wish the admin dashboard had more follow up options. I would like to communicate with those that have texted us but I need a little more direction on what my options are for that.
Zakiya
Non-Profit Organization Management, 501-1,000 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Simple and effecient
Easily notify staff in various locations about emergency's, safety issues, or closings.
PROSEasy login and quick message send. It serves the simple purpose of allowing the user even remotely to notify staff of emergency's and closings remotely.
CONSWe have not experienced any issues with the software. As we are undergoing a few internal changes we will notify you of possibly cons if they arise and for now, we are satisfied.
Rebecca
Real Estate, 11-50 employees
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2019
Love everything but the UI
We use the short code and keyword as our call to action for radio advertising.
PROSThe customer service has been really impactful - either via chat when I was first looking at my options to post-purchase phase while we've worked through zapier integrations with our CRM. The single most important reason I chose TXT180 was the premium code. They have the best one by far.
CONSThe UI leaves a lot to be desired in terms of where features are organized, not being able to mass edit auto-responders (instead you have to go in one keyword at a time) etc.
Reason for choosing TXT180
premium code 21000 is by far the best i found.
Vendor Response
Thank you for your review, Rebecca. We are happy to hear that the customer service has helped you get your account set up and that you guys enjoy the premium short code. We are currently midway through a UI redesign and appreciate that feedback that you'd like to see that happen. We hope the new design will be more in line with what you are desiring. I will also pass along your feedback about mass editing the auto-responders to our development team and see if this is something we can add as well. We appreciate your business and feedback.
Replied August 2019
Anonymous
11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed February 2019
Great!
Its a great site, and we use it a lot. Easy to use and easy to understand. Honestly it could be tweaked a tad to allow you more options, but overall my experience with txt180 has been awesome.
PROSSo easy to use! Great software, & perfect for small businesses.
CONSJust wish you could make the texts repetitive. Also, wish your contact would show on receiving and outgoing text appose to the number only.
Vendor Response
Thank you for taking the time to review us, we appreciate your feedback. For the repetitive texts, you can set those up in the Scheduler.
Replied February 2019
Sarah Beth
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Amazing service with exceptional results.
Ease of use to send to individual or in groups. Customers enjoy receiving text messages about their vehicles and special coupon offers.
CONSNo cons. I truly believe that the system has been amazing for our company and has aided us in keeping up with the current times.
Kathy
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
As a church, this makes a great way to reach out to a lot of people quickly with a short message.
It's easy to use and reasonably priced. The customer service has been very helpful the few times we have needed them.
CONSThe message has to be condensed to fit in the limited character count. It' s usually enough space but sometimes we have to be creative with our message to get it to fit.
Ashley
Media Production, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed February 2019
TXT180 is a Valuable Asset
We use TXT180 for our annual conferences to text conference schedules, highlights and reminders to our attendees. The system is a valuable asset for us because we can set up the messages, groups and days/times and not have to worry about it at all during the course of the event. It is so helpful to us!
PROSI like that I can set up multiple text messages and schedule them to go out over the course of our conference to the groups that I select.
CONSI think the user interface could be a little more user-friendly. It can be slightly confusing and repetitive.
Vendor Response
Thank you for taking the time to review us, Ashley! We are happy to hear that TXT180 helps you get your messages out. We appreciate your feedback.
Replied February 2019
LeeChunHwa
Non-Profit Organization Management, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
I enjoy the efficiency and ease of the site.
I enjoy the site and features being very user friendly. Every section is accessible and easy to read and use.
CONSI wish there was a report generated to inform us about texts that have bounced back so that we're aware of contacts with disconnected numbers,