Team is incredibly responsive. As platforms such as Facebook, Google and Yelp continue to make changes to their policies (which feels like every day) their ability to clearly explain and flexibility of their own platform is very helpful to continue to grow our brand online.

-Ease of use encourages buy-in -Support is there -Trending keywords and platforms, a snapshot of performances, current month performance vs. previous, etc.

Custom reporting and additional competitors that match our industry. However, they are constantly rolling out new reporting and engaging the customer on what WE want to increase company-specific benchmarks. Also, they haven't yet overpromised and underdelivered.

Having researched a few other platforms, I have come to the conclusion that it would take me a lot to switch. This site gives me more tools than its competition and at a lower price. It is without question a great value for what you get.

The two things I appreciate most about review tracker are one, a single place that collects the reviews I need to respond to and share with my team and two, easy to produce metrics that I can share with my team so we can discuss areas of opportunity and successes.

While Google reviews tend to populate very fast, reviews from other sites, especially Yelp take longer. When a review is one that I feel needs immediate attention, I tend to address it via my email alert as I have missed responding in a timely manner waiting on review tracker to update with the information.

I've had little luck getting my clients to act upon receiving the request email from ReviewTrackers to leave an online review for me (on Google, etc.). ReviewTrackers doesn't allow the email subject or the actual content of the email invite to be customized. Currently it's "follow up" which will not get the client's attention.. therefore, they won't open the email and leave you a review. This constitutes a waste of effort and money.

It is easy to implement the actual email but that is about it.

The email content and subject can't be customized to increase the chances of the client actually opening the email and then leaving a review on Google, etc.

Very easy to use. Support has always been professional.

Review Trackers delivers me daily insight of my online reviews. The daily email is my favorite tool.

I'm happy with the whole product. There are no issues I have.

The ability to get a broad look at our online reviews in one spot.

I like the ability to get reporting to our team on a daily or weekly basis, depending on what they prefer. I do not have to go to each social platform to assess how we are doing . I feel, that for what we are using it for, it really serves our purpose.

I wish that it would track Angie's List. I also wish that you could respond from the review tracker platform and be able to see the communication from start to finish on particular reviews. When I go on review tracker and it says"respond on google" when I click that it takes me to Google maps. It is definitely not easy to respond to a review.

Has been great for monitoring and responding to reviews. Really like the randomized auto reply that can be set by star rating.

Great dashboard and trending of review ratings and trends

Not a configurable dashboard. Can’t auto email out the dashboard report monthly

Easy to use - cost effective social media mgt

I can't think of any cons at this point.

We use it to track and resond to hundreds of reviews a month and it is a great tool overall.

ReviewTrackers is easy to use and cost effective. Tons of great features and mobile app to see your reviews and get notifications on the go.

The auto response features are hard to use sometimes.

The most brillaint thing about review tracker is that it helps you in saving lot of your time now you don't have to go here and there to check your reviews now you can easily check and reply these from one paltform.

Reviewtracker is working great but there interface was a bit hard to inderstand for us.

Huge time saver, clean and easy to use.

The sentiment breakdown, the ability to organize reviews for easy response.

Which I could look at sentiment by restaurant and track specific reviews. Wish there was less emphasis on response time, or the ability to turn it off. Our operators don't care about that at all.

I do enjoy review trackers more than I get frustrated with it and I would recommend it. Plus, the support staff is super helpful, responds quickly, and is open to ideas and suggestions!

I love that it pulls everything together into one place! We don't have to track down reviews from all over the web, and I LOVE that I can respond/tag reviews from the platform. Wish Yelp would be incorporated, but I know Yelp's a pain! Just glad we didn't loose access to the reviews from them.

I wish it would take OUT all the rating/systems in place (or have an option to take out) the response time. At our Mothership Level, we respond to all our reviews, and we only respond to 1-3 stars. It's really annoying that it throws off the rest of the ranking data. Would love to see an option to opt out of this! Also, would be great if we could upload negative emails (maybe similar to Facebook, on a 1-5 scale) to really get everything in to place!

It keeps me up to date every day on the good and bad experiences with our company that our guests are talking about on any of the online review platforms. ReviewTrackers saves me an immense amount of time by alerting me to new reviews, so I don’t have to go searching for them on the numerous review sites that are out there these days.

No complaints. It does what I need it to.

We heavily rely on this software to monitor reviews for our company. We are immediately notified via ReviewTrackers when something is posted online so we're able to jump right on it. We have all the information in one place for multiple office locations and brands - it's wonderfully convenient.

ReviewTrackers is a very well built platform that is easy to use. I use ReviewTrackers on a daily basis and benefit from it tremendously. It takes all the hard work out of monitoring and requesting reviews, leaving you time to analyze and make the most of the data and insight provided! Highly recommend.

I can't think of anything I dislike or that truly needs improvement. I think additional data on the dashboard would be helpful. Similar to "Trending Topics", it would be nice to have other fun, measurable, visual elements to reference and report on.

Easy to use. Robust without being overwhelming. Customer support is unmatched. Never run into any technical problems. The ReviewTrackers team is also enhancing their product/service offerings and the site functionality so it just keeps getting better.

A face lift of the site might be nice, visually speaking. Maybe updating the color scheme or making it a little easier on the eyes. I don't particular love when sites revamp and you can't find anything but at the same time it might be refreshing if they redesigned it a little bit.

My overall experience with ReviewTrackers has been great. The user interface is extremely easy to use and the features that they offer are extremely valuable. The sales rep was extremely friendly and the ReviewTrackers team has been very helpful in solving any problems we have had.

Ease of use. This platform is one of the best out there. Their user interface is extremely easy to navigate the capabilities are incredible.

The rep that sold and trained us on the platform did not stay with us. Would like to have the same point of contact throughout the entire process.

Overall very happy with Review Trackers.

Easy of obtaining reviews in real time and the ease of replying. Always open to suggestions from a company point of view with suggested changes.

Non Integration with some of our relevant platforms TripAdvisor // DIMMI

raised reviews with great responses and following through on the comments.

It is very nice to have every review in one spot and the ability to respond to everyone from this platform is so easy!

Open table reviews show up in spurts and getting to respond to a google review you have to go straight to your google page.

It's very user friendly and incorporates all platforms into one. The reporting is also very helpful.

I wish there were more review site management tools, like changing hours, menus etc across the board.

Great UI, very easy to navigate and understand the general settings and sense of the application. Reviews are often regulated and very reliable in regards to the scale of the website, there are always constant maintenance by the very great and competent staff.

There is nothing I found to be particularly wrong, the only problem I necessarily have is that I have come across a couple verified reviews that turned out to be false and that can't be ignored.

Review Trackers cuts down my response time because I don't have to go through each individual site.

- One tab in the browser - One click responses

Email alerts are not always pushed the moment that the review drops. It is not a big deal if you leave the tab open and check it in the morning or a few times a day.

I am happy with ReviewTrackers as a whole because it does what it was designed to do. Not all software is able to consistently deliver what they aim to promise and present.

I love how easy this product is to use. My position is not a marketing position, but is within a marketing team. This software gives me the ability to see analytics that my supervisor cares about, while also handing individual cases of feedback for my daily functions.

The integrations can be tricky, but technology is never without flaw. Customer service always comes through in investigating and ultimately solving or explaining problems.

We have been very pleased with this platform.

It's easy to use, and everything is easily accessible.

I would have liked to see a better way of managing imports and managing current customers.

I love that ReviewTrackers alerts me quickly when any of our locations has a review so we can either send our appreciation or even try to correct an experience that we were unaware of. It's essential to me for reputation management.

asking for reviews and posting them online could be worked on. Reviewers don't share online and the internal feedback is helpful, but not the end result wanted.

As a company we enjoy this product. We have had other companies try to sell us on similar products, but nothing matches what Review Trackers is able to do and it's a good value.

The ease in which you can see your reviews.

Only con is the compatibility with Yelp, more of an issue with Yelp. They make it difficult to respond to customers.