Contact Cubed

Contact Cubed is a cloud-based speech analytics solution designed to help businesses across a variety of industry verticals like banking, insurance, sales and collections improve conversions, Natural Language Processing (NLP) and other operations via call analysis. The platform includes collaboration capabilities, which enable managers, directors, and supervisors to review and document the performance of agents for future reference. The Artificial Intelligence (AI) technology in Contact Cubed automatically recognizes and redacts customer information across transcribed and audio files. It lets professionals receive real-time notifications about status updates via email and SMS. Additionally, users can record and store call recordings in a centralized repository and ...