All MaxContact Reviews
1-25 of 26 Reviews
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Alexander
Legal Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
The Max Contact Experience
Maxcontact has been a pleasure to use both on the agent end of the experience as well as the administrator end. The reports are extensive and if you find that they're lacking in anyway you can either build your own custom reports or request it be done for you by their excellent support staff. There are all the features you could hope to use on an OMNI channel platform from standard dialling, with the ability to tailor this to your needs on a campaign by campaign basis, but also webchat, text messages and emails. They're also on the front foot when it comes to AI implementation bringing forward features that will benefit any business that decides to use them. But to touch on a previously mentioned point I think one of the biggest and best selling factors for Maxcontact is their support staff, they're always friendly knowledgeable and happy to help with what might seem trivial tasks and in general resolve most issues in a timely manor which is essential to any company having issues with their dialler. Also the webinars and industry meeting they host are a great benefit that I'd encourage anyone to take advantage of.
CONSIts hard to really pick fault with our experience at Maxcontact, the only real issue that we've had other than the odd outage (which has been few and far between) is that the webchat and email/text features can't be used along side a auto dial campaign.
Reasons for switching to MaxContact
Poor support and service on the end of ConnexOne and promised the world which they couldn't deliver.
Vendor Response
Thank you for the positive review of MaxContact! We're glad you enjoyed using our platform as both an agent and administrator. Our mission is to equip businesses with the tools they need to thrive. We appreciate your kind words about our webinars and meetings, as we're passionate about fostering a strong user community.
Replied March 2024
Nathan
Financial Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2024
Well thought out product
Positive overall. Constantly looking to improve the product and involve customers with new ideas.
PROSEasy to use, lots of ideas for new features in the pipeline. Support are quick to respond to issues.
CONSIssues can take a while to fix, especially minor more UI type bugs.
Reasons for switching to MaxContact
Lack of new features and support. Product had reached end of life.
Callum
Insurance, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed November 2020
Not 100% What We Wanted
Great features, very complex features too.
CONSIt looked like a great piece of software but it was difficult to set up and manage.
Steph
Telecommunications, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Max Contact Review
Great overall experience and relationship with our Account Manager and the Support teams. The product developments and updates makes MC a game changing solution that we could happily recommend.
PROSOverall functionality and ease of use is the most popular standout feature of MC. The additional features and vast reports the system provides is an added benefit that allows the business to strategise and make informed decisions.
CONSIn the past when the system has been down it has affected the business across all campaigns and in return affected the clients and agents costing the business a significant loss of revenue. However issues were escalated and rectified.
Reasons for switching to MaxContact
Productivity and efficiency alongside in-depth reporting and strategy building.
Vendor Response
Thank you for your positive review. We are pleased to hear that our product has helped you to deliver value and that you would recommend MaxContact.
Replied March 2024
Mark
Insurance, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Great Dialler Platform
Excellent, Highly recommend great platform and great people to work with!
PROSReliability is excellent as it is a very steady platform and we have experienced no issues.
CONSIt does not have voice to text translation yet but will be available later this year.
Reasons for switching to MaxContact
Poor functionality and reliability. We were constantly experiencing issues.
Vendor Response
Our team is extremely proud of the value we provide to our clients and we thank you for your positive review.
Replied March 2024
Rory
Automotive, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed April 2024
Brilliant Solution from an evolving provider. A passionate team behind the scenes.
The support has been great when we have had issues. Our contacts are responsive and care, you can't ask for more. I like that the platform continues to evolve as we use it.
CONSWe have experienced a few bugs that can take time to fix.
Reasons for switching to MaxContact
Product limitations, lack of innovation and poor support
Vendor Response
Thank you very much for your positive feedback. We will continue to evolve our platform to support our clients.
Replied April 2024
Thomas
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Max Contact Dialler
Our overall experience with Max Contact is a good one and this is reflected in the fact that we have stayed with them for years and continue to use their services.
PROSAs an overall product, Max Contact is the best that all of our teams (agents, admin, it, management etc) have used as a Dialler - and we have tried a few different ones in the past.
CONSAlthough it has lots of good features, if there's something which would only benefit your own business or a few businesses instead of the overall customer base, it can be time consuming or costly for Max Contact to implement them.
Vendor Response
Thank you for your positive feedback. We value your input and will use it to improve our product roadmap. Stay tuned for our exciting upcoming releases!
Replied March 2024
Darren
Telecommunications, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Max Contact for Contact Centre use
I have worked with Max Contact as an engineer and PM for over 10 years and rate the service provided top notch with great relationship with account manager and the support/project functions.
PROSHow agile the product can be and is always evolving. The team are always on hand to help with any issues we come across.
CONSSome functions that we had on products we moved from were not available on Max although they have tried ot looked at adding these where they can.
Vendor Response
Thank you for your positive review. We consider ourselves fortunate to have had the opportunity to work with individuals like you. At MaxContact, providing valuable solutions to our partners is our top priority.
Replied March 2024
Ryan
Legal Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
APJ Solicitors - Max Contact
Unbelievable user interface which is up there with the easiest products to navigate around! Very good management portal with accessibility to make tweaks and changes tot he system. Never had 1 single issue with phone lines which is exactly what you want when having an automatic dialler.
CONSOnly con i would say is reporting, you have the base level reports within the systems and its very limited to what you can create yourself without paying for an extending version.
Reasons for switching to MaxContact
Business needs
Vendor Response
Thank you Ryan for your feedback - great to hear you you're enjoying using MaxContact. As a part of our continued development we're working on the reporting functions within the platform too and will keep you updated of our progress.
Replied February 2021
Paul
Financial Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Max Contact Dialler
All in all 10 out of 10 - first class service.
PROSWe have used Max Contact now for the last 7 years and the ease of use and support provided is first class. Out account manager Nigel is always readily available if ever needed. Support staff provide a first class service on getting a quick turnaround on getting a resolution on any concerns. Would highly recommend.
CONSThe ease of use and overall layout - really users friendly to operate.
Vendor Response
We are delighted that you have been our valued client for 7 years and counting. Thank you for your positive review. We remain committed to providing you with a first-class service for many years to come.
Replied March 2024
Nicola
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Great Product, Excelent support team,Easy to use.
All positive! I am really happy with the service and the software, it really is value for money , we looked at a few other companies when we first on boarded Max Contact , but they had a lot more features and looked a lot less clunky than other bands , however as a price point they very evenly matched with their competitors.
PROSit is really easy to self manage, this has not been built for IT wiz Kids , its for real contact center /sales managers. great support team, very responsive and they understand how business critical their software is and that response time is a of utmost importance, you also have access to a account manager who again is really responsive.
CONSNot many the Max Contact development team are always adding new features and services to their system.
Vendor Response
Thank you very much for your feedback Nicola.
Replied January 2021
Paul
Financial Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Great product- Great support.
Our experience has been first class. Setup was efficient and well planned by their team. There was consistent and valuable support throughout the experience and post setup. Any support tickets raised are dealt with promptly and eficiently.
PROSIt is user friendly. The team in MaxContact are very knowledgeable and supportive both in relation to the setup process and after we went live with the product.
CONSCan't think of anything. We're very happy with the overall service.
Reasons for switching to MaxContact
More control in relation to data retention.
Vendor Response
Thank you for your positive review. We believe that excellent service makes all the difference for our clients, and we're thrilled to hear that your experience aligns with our values.
Replied March 2024
Sam
Verified reviewer
Automotive, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Kandoo Car Credit
Easy to use, whole host of reporting to improve productivity
CONSNothing really, the setup could be easier but the team is on hand to help
Vendor Response
Thank you for your review and for ranking our support so highly. We will pass on the feedback to the team.
Replied March 2024
Finley
Telecommunications, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Repair & Assure - MaxContact Review
MaxContact is easy to use and provides additional features that meet the requirements of the day to day reports and inbound and outbound calls for my team. I would recommend the switch over to there services.
CONSNot a Lot to complain about the services they offer - Can improve on importance of tickets raised from how this will effect the business if services cannot operate fully. Overall no major issues!
Vendor Response
Thank you for your positive review. We're glad to hear that you're benefiting from the switch. We appreciate your feedback on ticket handling, and we'll make sure to pass it on to our support team as we're always looking to improve.
Replied March 2024
Jamie
Computer Software, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
Great platform with even better support and service
After searching the market and hearing some eye watering prices we had what was our last demo with [SENSITIVE CONTENT HIDDEN], not only was his demo informative and interesting, but the product feels modern and intuitive. [SENSITIVE CONTENT HIDDEN] worked around our schedule and I cannot fault Maxcontact at all.
PROSWe were setup in a very short period and offered all the help we could need from [SENSITIVE CONTENT HIDDEN] and the team, it was remarkably easy to get started and for our agents to use, plus MUCH cheaper than competitors who were demanding thousands in "set up " costs.
CONSNothing negative, some feature requests for future improvements but 0 negative.
Reason for choosing MaxContact
Functionality and price
Vendor Response
Thank you for your feedback Jamie, we really appreciate it.
Replied February 2021
Aaron
Utilities, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2021
Utility Renewals Ltd - Max Contact review
Right from initial discussions before purchasing the software to deployment the team at Max couldnt do enough for us - There were a few bespoke features we needed adding into the software before it went live, Max got these completed in a timely manner and offered support throughout. Ongoing the support function they offer is good, queries and issues are addressed very quickly and problems solved. We have a good relationship with our account manager and he is more than willing to address any issues we may have, put forward any potential suggestions we have in terms of product development etc.
PROSThe whole layout of Max contact is completely different to the old on-premise dialler we used to use - Its far more up to date and alot more user friendly. Very little training is needed for the end user moving from existing platforms as it is so easy to use and self explanatory. For me the IVR maker is another massive pro to this software - It is so easy to use and create quite complicated IVR's using literally a drag and drop function.
CONSThe reporting function within Max is in constant development. Historical software we have used has enabled us to write reports from SQL queries this isn't a function within Max so there are pre set reports to run - If there are any reports missing Max are willing to write these reports and publish within your instance.
Reasons for switching to MaxContact
Touchstar was becoming dated and the Hardware we had installed on premise was beginning to fail so we had the option of making the purchase of new hardware or making the jump to a cloud hosted dialler and we could future proof the business - This has turned out to be one of the best investments the company has made allowing us to continue to provide a service to our customers through home working which would have been very difficult to do with older, more out dated systems.
Vendor Response
Thank you for your feedback Aaron, we appreciate it. Thank you for being a MaxContact customer.
Replied February 2021
Callum
Financial Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed January 2021
Full of Potential
I like the product a lot, its a great improvement on the old solution we had before. I think the best way to describe it is painfully frustrating. Its so close all the time to being a brilliant, industry leading, product; but always somehow manages to slightly miss the mark in the smallest but most important ways. I can see a lot of potential in MaxContact and hope that the kinks can be worked out soon.
PROSThe dialler portion is packed full of features that make campaign and list management really easy. Separating inbound skills and outbound campaigns is a brilliant idea that makes call centre management really easy. The ability to create custom scripts, dashboards and reports on the fly allows the call centre to stay up to date
CONSThe IVR is very basic compared to other products limiting the amount of self service ability Lots of the features (particularly new ones) just don't work. I could come up with a really long list of promising features that would be a revelation if they worked, but they just don't work properly. Development of new features is really slow and time schedules are either not met or not provided to begin with
Reasons for switching to MaxContact
Touchstar is no longer being supported and the system was just outdated
Vendor Response
Thank you for your feedback Callum, it's great to hear that you think MaxContact has a lot of potential and but we appreciate and understand that you're finding some elements of using MaxContact limiting. We're investing more than ever before into our people, product and processes to ensure that we're always improving. A lot of the developments we focus on, are suggestions from our customers so thank you for the continued feedback. We really appreciate it and you, for being our customer.
Replied February 2021
Paul
Telecommunications, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2024
Good Dialler
Decent. Certainly better than our last provider. But we have seen better in the market. For the price point, you really can't go wrong with Max
PROSThe ease of getting a new agent set up and added to the system to make calls
CONSClunky and difficult to use more complex features... Seems like there is always an "if". If you do this, you have to do X somewhere else for it to work properly, without any prompts to do this.
Vendor Response
Hi Paul, thank you very much for the feedback, we have recently revamped our UI to make features easier to use and access based on user feedback. We'll continue to what we can to make our platform better for our clients and end-users
Replied April 2024
Ian
Telecommunications, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Contact Centre deployment with Speech Analytics
Really good, appreciate the dialler capability and ease of use for agents
PROSOperationally really good, excellent support staff - easy to on board and deploy.
CONSNeeded integration with some of our obscure 3rd party software. It wasn't out of the box standard, but the team developed it, which was great
Reason for choosing MaxContact
Excellent personal support to on board and deploy. Good capability, speech analytics, real time agent prompting and overall well priced
Vendor Response
It's great to hear that you had an excellent experience with our product and found it easy to use!
Replied March 2024
paul
Real Estate, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Easy to Use and when not support is there
Good, learnt lots about it and find the report i need when i need it and managed to see real time results to help with this
PROSIt can be easy to use and you can create a report or dashboard even if it doesn't exist to make you job easier without struggling. If you cannot do something then support is there to assist and record and play back till you get it
CONSSometime it can be drawn out when only a couple of clicks can be done for same resolution
Vendor Response
Thank you for your positive review. We strive to deliver great out-of-the-box features while also providing opportunities to customise to meet your needs.
Replied March 2024
Lottie
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2024
Max Contact
We have worked with [sensitive content hidden] for a number of years, although we don't fit the stereotypical mould, [sensitive content hidden] goes above and beyond to try and ensure that our requirements are met.
CONSThere can be a few glitches or bugs in the system that can be quite timely to get resolved.
Gareth
Financial Services, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Good system by a good team
Very good. Very rarely any issues and when if there ever has been they're good with their support and resolutions.
PROSIt performs well. Is flexible. Support is readily available whenever needed.
CONSNothing really to dislike but if I was being really picky. Wallboard design and widgets could be a bit more intuitive.
Reason for choosing MaxContact
It performed better and met our needs the most during our assessments and was well priced.
Reasons for switching to MaxContact
Outdated software and onsite server coming to end of life.
Vendor Response
Thank you Gareth for your feedback, we really appreciate it.
Replied February 2021
Kelly
Government Relations, 5,001-10,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
Maxcontact review
Happy with service and support so far and look forward to see how we can develop this further.
PROSWe have only gone live with Maxcontact during the last couple of months, the support we received from Maxcontact staff from the very outset with demo, development and go live was very professional and supportive. Since go live this has continued with the support team when issues have occurred to ensure that our service continues to run effectively.
CONSWe have been satisfied with everything so far
Vendor Response
Thank you for your positive review! We are thrilled to hear that your onboarding experience was successful. We take pride in going above and beyond for our clients, and we are happy to know that you are receiving that level of service.
Replied March 2024
Mike
Utilities, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Great software, has increased our contact centre's productivity
The implementation of MaxContact was an absolute breeze. Within weeks we were setup and ready to go. Training our team members was also very straight forward as we had the flexibility to make our script look exactly like our previous systems.
CONSI would like to see more reporting which links campaign information with agent performance.
Vendor Response
Thank you for your feedback Mike. Fantastic news that you found implementation so easy. We'll get some more information regarding reporting through to you. Thank you for being a customer.
Replied February 2021
Joe
Financial Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
MaxContact Review
Overall experience with MaxContact is so far so good. No complaints.
PROS- The user interface is very detailed but very simple to use - Very easy to run and manage - The support are team quick to respond and knowledgeable - Quick responses from account managers as well as the support team
CONSNo real concerns at the moment. New features are always being added to the system.
Vendor Response
Thank you for your feedback Joe, we really appreciate it. Thanks for being a MaxContact customer.
Replied February 2021