Parents at the High School LOVE the fact that they can be communicated with, the calendar is easy to read. And all forms and information is all in one place.

Easy to use! Easy to train others to use. Tech support is very helpful. Helped me brand our Athletic Dept and families LOVE it! Easy to access and full of all the information parents need at our High School.

When I go to the helpful videos, I can't search a specific topic. Too many articles come up for the topic I choose. Other than that, absolutely NO problems with Sports Engine.

Registration and player management has become much simpler and more streamlined since we switched to SportsEngine, with everything being 100% online. It has made our processes simpler and faster to work through, from rostering to invoicing and even processing refunds. As a Club Admin and parent, I also find the website to be very user friendly for both sides.

I like the fact that everything is migrating into one location, taking away the need for using/visiting multiple websites to complete necessary tasks.

There is a lack of some functionality that our organization had with our previous software (Blue Sombrero), which makes some tasks impossible to do without big workarounds (if at all). One example of this is the ability to transfer players between programs without parents having to complete a whole new registration.

This is a HORRIBLE company to do business with and if you are looking for a company to make your life easier with amateur sports this is no longer the one. NGIN used to be friendly, now that it is owned by NBC it is obvious that they DO NOT CARE, they just want your money.

Nothing anymore. Everything I have questions about they give me a standard "we do not have that capability" answer. They make decisions based on what they want (easy) versus what would be best for their customer.

I was one of the very first users of NGIN (SportsEngine predecessor) in 2012, 13 years ago. Back then it was very easy to talk to a customer service agent or sales to get issues resolved, and usually immediate response to all issues. I run a High School Football Program in Canada where we register our athletes online and have been doing so for the past 13 years using SportsEngine. This year they decided to 'change' aspects of the registration WITHOUT reaching out to us to tell us of functionality changes that are important to our process of registering athletes, causing some major pains in processing registrations.Every once in a while a user runs into an issue where they try to complete the registration, trying to make a payment and all they get on the screen is a frozen 'sending your payment' message. Nothing goes through. This is not all people trying to register, but a significant amount of them.I contacted SportsEngine customer service (they only allow this in an online chat) on at least 6 occasions over a week long period and the only response I have received is an automated 'we are looking into it' . NO resolution. I booked a telephone conversation with them (that takes a week to book in advance btw) and here we are, 2 hours past the scheduled time they were supposed to call me and you guessed it, NO PHONE CALL. It is THEIR problem and it has been over a week and not even a message or call to tell me where they are at with my issue.

Use the software as an end user to go in for game reports. After a game when there is a penalty to report, I go to SportEngine and look up the game Sometimes I go in to look at future games coming up

All league games are listed. Games are usually in one central location (Need good thought process as to how leagues and games are listed)

Penalties from games are listed in order they occurred rather than broken out by team Not always intuitive