Desk.com vs SmartSurvey

Desk.com has 507 reviews and a rating of 4.37 / 5 vs SmartSurvey which has 91 reviews and a rating of 4.65 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

Desk.com

SmartSurvey

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.37 / 5 (507)

4.65 / 5 (91)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.5 / 5

Last Review Written

November 30, 2020

October 14, 2020

Pros/Cons

Pros
Very powerful tool, and very robust program. The amount of detail it can track is amazing! Quick to access the info that you want.
good program. easy to use and great use to solve problems and make amazing sales.

Cons
While having everything in the cloud is awesome, having internet issues at work or network throttling can make developing frustrating at times.
The only con is that it takes time to set-up correctly but will allow you to scale and grow.

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Pros
Easy to use, simple to implement, straight to the point, reasonably priced.
Happy with the ease of use of this product, the underlying software is flexible and makes production of useful reports fairly easy.

Cons
There is not much not to like. The surveys are quick to set up and easy get results.
It doesn't seem possible to customise the formatting of text within a question (italic, bold, paragraphs etc.); this would be a useful tool.

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Pricing

Pricing Range

Product Demo & Screenshots

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Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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Advisor Recommendations

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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