Desk.com vs SmartSurvey

Desk.com has 507 reviews and a rating of 4.37 / 5 vs SmartSurvey which has 91 reviews and a rating of 4.65 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.37 / 5 (507)

4.65 / 5 (91)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

November 30, 2020

October 14, 2020

Pros/Cons

  • Pros

  • Very powerful tool, and very robust program. The amount of detail it can track is amazing! Quick to access the info that you want.

  • good program. easy to use and great use to solve problems and make amazing sales.

  • Cons

  • While having everything in the cloud is awesome, having internet issues at work or network throttling can make developing frustrating at times.

  • The only con is that it takes time to set-up correctly but will allow you to scale and grow.

  • Pros

  • Easy to use, simple to implement, straight to the point, reasonably priced.

  • Happy with the ease of use of this product, the underlying software is flexible and makes production of useful reports fairly easy.

  • Cons

  • There is not much not to like. The surveys are quick to set up and easy get results.

  • It doesn't seem possible to customise the formatting of text within a question (italic, bold, paragraphs etc.); this would be a useful tool.

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux