About MySurveyLab


MySurveyLab is a cloud-based survey solution that caters to businesses of all sizes across various industries. It enables users to build satisfaction surveys, conduct market research and gather employee feedback.

MySurveyLab offers built-in survey templates that users can configure with a variety of question types, question logic, colors and company branding. Survey results can be exported into Excel, Powerpoint and PDF formats. MySurveyLab also supports multiple languages, multiple user accounts and closed-loop processes.

Integration include applications like Zendesk, Cint, LiveChat, Salesforce, Google Analytics, webhooks and more. MySurveyLab offers access to online research panels that are ISO certified and designed according to industry standards. Security features include SSL data encryption and event logs for audit purposes.

MySurveyLab offers services on a monthly subscription basis that includes support via phone, email and online chat.



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Supported Operating System(s):

Linux, Web browser (OS agnostic)

27 Reviews of MySurveyLab

Average User Ratings

Overall

4.93 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(25)

4 stars

(2)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 27 reviews

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November 2016

Marcin from Jagiellonian University

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2016

Strongly recommend mySurveyLab.com

I'm using mySurveyLab.com for a couple of months and I must admit that - in my opinion - this portal is just great. It has very user-friendly interface, it is easy to use and has various professional functions. Additionally, every time when I'm having some questions I'm in touch with mySurveyLab support team and I'm always getting quick reply and needed help from this department. This is very important because thanks to this I don't have any fear of creating new surveys and conducting new researches because I know that support team from mySurveyLab.com is going to help me and solve my problems. Many thanks to Mr Jakub for his patience and knowledge. I strongly recommend mySurveyLab.com!

Pros

- great support team
- various functions
- low price
- professional statistics in different file formats

Cons

- It's hard to find any cons

February 2018

Jakob from Bjorglarsen

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Great mobile app for offline survey collection

The software is very easy to use. I can quickly create a survey and collect feedback. It became almost as important tool in our organization as Excel or PowerPoint.

Pros

Great mobile app for offline data collection. The tool just does the job. I can collect feedback from the remote locations, where the Internet connection sometimes is a big problem. This feature is a life saver.

September 2017

Krystian

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2017

Perfect tool for academic research

Pros

Fast and intuitive user interface allows for an effortless survey creation and speeds up whole process. Very handy data collection possibilities allows to reduce data processing time in the future and provides additional insights.

Cons

I had small problem with question number manipulation, it is manageable but took some time. Beside that I do not see any cons.

June 2016

Artur from PPM Solutions

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

June 2016

mySurveyLab - flexible and very intuitive tool

mySurveyLab offers a very well prepare suite that contain questioner creation, communication with respondents and statistic tool. mySurveyLab has helped us a lot to run smoothly and efficiently feedback exercises and collect data in many projects we run for our clients.

Pros

mySurveyLab is easy to use and very intuitive tool

February 2018

Princess from HITLAB

Company Size: 51-200 employees

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

February 2018

Using MySurveyLab

Pros

I like that MySurveyLab is device-agnostic, so I can use it on any device that accesses the internet. Another great thing about it is that there are many languages to choose from, even rarer ones like Arabic! It also integrates with many CRM tools, which is a plus.

Cons

The starter prices are great, though the professional monthly package can become expensive compared to free survey tools. It's only worth it for companies that need a high-level, interoperable survey system.

May 2016

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

May 2016

The best tool if you want to gather data quickly

It's neat and makes it possible for us to conduct interviews easily and quickly. Building a questionnaire is simple and once the answers are collected it generates comprehensible reports. Above all, mysurveylab.com makes it possible for us to reduce the cost and time spend on research projects. Also, it's very user-friendly. I definitely recommend mysurveylab.com and encourage everyone to try it out.

June 2019

Jakub from Orange

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Great survey toole. Easy to use.

MySurveyLab is great tool both for big research projects and quick surveys. The real power of the software is that you can start in minutes with any project. The software is doing really well with big sets of data. This is super cool as even if you collect hundreds of thousands of responses for a single survey the access to the reports is super quick.

Pros

You can start in minutes, ready to use survey templates for even quicker start, mobile app

Cons

It is hard to find any weak points. I guess there are no.

May 2016

Timea from BALAJCZA Specialized Translations

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

5.0

May 2016

Very satisfied with mySurveyLab online surveys

mysurveylab.com online surveys has helped us learn about expectations of our new customers and maintain good and long-term relations with existing ones. mysurveylab.com has been doing an excellent job for us.

June 2018

Kirill from PRADATA

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Positive experience - all aspects

We had a theory regarding our product and needed to conduct a survey to prove it right or wrong, The results were very, very helpful.

Pros

The survey was easy to create.
The reports are easy to use.
The support team is helpful and responds fast.
They can provide their own panel of respondents which was extremely helpful.

Cons

The service did not accept cards so I had to make a wire transfer. It was not a big problem anyway.

Response from MySurveyLab

Replied June 2018

Hi Kirill. Thanks for nice words. We are working on the card payments for the sampling services, so next time we will be ready. :) We currently do support cards for all our subscription plans.

November 2016

Tomasz from Center for Social Research and Analysis

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2016

Efficient software with great support

We've been conducting our surveys with MySurveyLab for many years now. What is worth to underline is the great support team that is always ready to help and effective. When it comes to create surveys, MSL has everything what you demand from that kind of tool.

Response from mySurveylab

Replied November 2016

Thanks for very nice words.:) We are always happy to help.

June 2016

Piotr

Review Source: GetApp


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

June 2016

March 2015

Agnieszka from Orange PL

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

March 2015

Excellent tool for marketing research

It's a very cool software. It's neat and makes it possible for us to conduct interviews easily and quickly. Building a questionnaire is simple and once the answers are collected it generates comprehensible reports. Above all, mysurveylab.com makes it possible for us to reduce the cost and time spend on research projects. Also, it's very user-friendly. I most definitely recommend mysurveylab.com and encourage everyone to try it out.

June 2016

Maciej

Review Source: GetApp


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

June 2016

June 2016

Joanna

Review Source: GetApp


June 2016

User friendly, great support

mysurveylab.com customer support is outstanding. They answer is always quick and to the point. It is a real pleasure to work with them. The software itself is easy to use, and what is impotent for me it provides excellent multi-language survey features.

Pros

great user support, great multi-language surveys

Response from 7 Points Ltd.

Replied June 2016

Many thanks. Our happy customers are real motivation for us.

December 2016

Grzegorz from PKC

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2016

Best on market

Mysurveylab is really fast in comparison to other tools on market. You don't have to wait for every single piece of data. They have best cross tabulation I ever use. Real if you need this functionality there is no better option.

Pros

Functionalities like SPSS, Heat maps, Cross tabulation and report filters.

Cons

Help is not always helpful

March 2018

Yuliia from student

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Great choice for Bachelor thesis research

Pros

I used MySurveyLab for my Bachelor thesis research. The design is really clear and intuitive. There are many types of questions available to create. I easily shared my survey, downloaded results and attached them to my thesis. Also I'm thankful for 50% discount I received as a student.

Cons

I can't find any cons except it' only sometimes hard to find some features. But it is a really good tool in general.

May 2016