It has been great. They do make you jump through a couple hoops each year but, in the grand scheme of things, very minimal.

QuestionPro is great software for what we need. We initially got it because we wanted something that could run offline and on tablets and then be synced at a later time. We ended up not using that use case but have continued to use it for our intake form. It is great because it is very easy to customize question and add and format as necessary. It is a little bit of overkill for what we need but we'll take it. Since we're a non-profit, they offer a price that cannot be beat (FREE - with a little work). There are a lot of great software products that we could use but don't because they cost a lot and we don't have the manpower to properly utilize them. QuestionPro realizes this and provides non-profits their software for free (like Google does). Truly trying to help the charitable community!

For what we use it for, there is nothing that I really dislike. I would say it may be a little complicated for our needs. It is also a little industrial as opposed to some other solutions that are more consumer centric. But those a far outweighed by the features and value of the product.

Using QuestionPro saves us money over using more expensive event management tools. We use meeting registration surveys for our event registrations. We can then use the data responses to export attendee lists to create name tags with mailmerge in Word. We then can follow-up with post-event surveys, as well as annual planning surveys to help us plan our programs.

I like how QuestionPro allows you to customize its forms and surveys. Our volunteer-led professional organization uses it for meeting registrations and post-event surveys. It allows us to include our logo, and with the skip-logic, we can customize a registration form based on how people answer, so members can enter their member number and non-members won't see that option. We can also customize what happens when the form is complete, such as sending people to our PayPal page to pay for their meeting registration. While it's not integrated with PayPal, it may appear that way to our users so we can collect payment right after they register for an event. QuestionPro support has also been extremely helpful and responds quickly to questions on our account.

While QuestionPro is not a comprehensive solution to event management (and doesn't claim to be), the product works well for our organization. It took a little getting used to with all the functions and options available, but not much to complain about overall.

Very positive, very responsive. We love the customization.

We rely heavily on feedback from our clients. QuestionPro is an indispensable tool for us to use to know how to modify and refine what we offer.

No cons for us. We really have no dissatisfactions with it at all.

Very bad. I compare it with Qualtrics that I was using for 8 years and I can definitely tell it's way below when it comes to reliability, overall efficiency and user experience. Whenever I try to work on QuestionPro, I never know if I'm able to login, if the system doesn't crash or if respondents are able to fill in the study. I submit requests to client support at least a couple of times per month.

Nothing - while the product has a lot of potential (I can see lots of smart solutions and ideas), the low stability, low efficiency, and countless bugs kill it all.

Very low efficiency, very low reliability, many bugs. I've been using QuestionPro for 9 months now and I can count many issues: not possible to login, not possible to upload databases, bugs not allowing respondents to close the study, the system does not allow to perform multiple tasks at once. I could count more and more... Definitely, it is not a system for professionals.

Overall, extremely pleased with the product. It's made our data collection and even application process more organized, professional, and seamless.

I appreciate how easy it is for a non-technical person to design tailored surveys and application forms for data collection. It's very intuitive for the person building the survey itself.

Sometimes I've had a challenge of creating branding to align with our organization or how to visually design/arrange the information to create a more customized/sleek appearance. However, that hasn't impacted the functionality of the surveys for our audience. I haven't figured out if/how to run more complicated data analytics or reports with the data gleaned from the surveys also.

Extremely positive. Customer service is brilliant and very responsive, and the platform itself is reliable, attractive, and extensive in terms of functionality.

We feel extremely lucky to have access to QuestionPro on a non-profit waiver, which means we have amazing functionality for no cost. For a charity, this means so much to us. It enables us to quickly and easily seek the opinions and input of a wide range of audiences - including our beneficiaries and stakeholders - customising our surveys to ensure they are relevant. We also find the analytics functionality very helpful.

The only thing we would have loved to see is the ability to compare two data sets side by side, but appreciate that's not really the point of the platform.

Simply put, QuestionPro is easy to use and feature-rich. We've experienced no issues with the software for the 3+ years we've been using it.

QuestionPro is easy to use yet powerful and feature-rich. The non-profit license is a huge plus for us but was not a driver in making the decision to switch to QuestionPro

It would be helpful to allow more than 1 user with the non-profit license but that is not a major drawback given the quality of the software.

Ok for NPS research and other points

Easy to structure and send NPS campaigns

E-mails are badly formatted, validation is required for surveys with many users and it was not easy, and they have an article talking about using their SDK, but they do not have an SDK available.

I like that it is very user friendly. It is easy to learn and easy to follow. I like that I can customize the questions and types of responses. It is easy to set up even for a non-tech person like me! It is also great for gathering information for grant applications and reporting.

There are so many options to choose from, it can be a bit daunting.

It's very easy to set up a survey to engage members of our chapter. This helps us to better prepare programming that meets the needs of our stakeholders.

I do not have any feedback. The features of the product currently meet our needs.

QuestionPro has been an incredible solution for our nonprofit to help lead a national survey on barriers for the disability community. Great product, easy to use, with professional level service.

Nothing to share on this! We have been very happy with the use of QuestionPro.

QuestionPro is an easy to use, reliable survey software perfect for non-profit organizations. They offer an extremely generous free annual license to non-profit organizations that keeps costs down and information retention up. We're grateful to have access to such powerful tools for the low, low price of free. The data we've been able to gather using their service has been invaluable.

I have nothing negative at all to say about this excellent product.

The software has allowed us to see areas where our product can be improved which has resulted in better support of our clients. It has also allowed us to prepare reports for the accreditation authorities who approve our ongoing capacity to effectively evaluate student achievement in the (Non Profit) school's who use our certification process.

Met our requirements and the Advanced version is free for Non Profits (normally over $!000 pa). Particular features we were looking for were not available with the Basic version which is free for all users. These features include Multilingual Surveys and enhanced support. Many other features are available in the Advanced version which we anticipate making more use of in the future.

It was quite a learning curve to use for someone unused to doing surveys (previously another person had done them but using a different product). Some areas seem a bit clunky, but this may be par for the course with survey software. Everything seems to work when you get used to it.

Our experience has been wonderful. I am so grateful that a colleague of mine introduced me to this software. We were researching survey software and every other platform was either way outside of our price range or did not offer the feature we really needed.

QuestionPro offers all of the survey tools that we need for our small non-profit while making it affordable for such a small organization that has limited resources.

I have not found anything I do not like about QuestionPro.

QuestionPro is a great survey software that has tons of options for building and managing surveys!

• QuestionPro allows for more responses – 1,000 responses per survey with unlimited surveys. • QuestionPro has a full basic plan for free. • QuestionPro allows use of a logo for free. • QuestionPro allows a custom thank-you page. QuestionPro also has Advanced License options for Automatic Redirect, Review/Print, Forward to a Friend, and a few other options. • QuestionPro has the option to send a thank-you email to the participant. • QuestionPro allows 25 question types for free. • QuestionPro allows custom variable mapping for free. • QuestionPro allows us to export raw data into an Excel Spreadsheet for free, as well as charts into either MS Excel or MS Word • QuestionPro has a really impressive analytics dashboard that breaks down responses by question, tells us where people are taking the survey from, the average time it takes people to complete the survey, and indicates how many people have: viewed the survey, completed the survey, and dropped out of the survey. • QuestionPro has Data Filters and Trend Report functions. • QuestionPro has separate tabs for free and advanced options

• QuestionPro only has two survey types: all questions on one page, and one question at a time. • QuestionPro only has one available “Accessible” appearance themes for free. • QuestionPro does not send a notification when there are new responses for free, and does not allow you to add other recipients to receive the Daily Summary.

We have used that platform over 2 years. It is one of the best from all same kind of platforms.

It is very easy to use and very and at the same time it has many features.

There are no cons. It has all the features we use.

Setting up surveys and customizing questions is straight-forward and easy to use. The software offers a wide range of question types, from simple multiple-choice questions to complex matrix questions. The software offers multiple distribution channels, including email invitations, QR Codes, and embedding surveys on websites. A favorite feature of our staff is the ability to export data charts directly into PowerPoint for quick external sharing.

I find the default font size to be too small, but it's an easy fix in the survey design tools. It's really been a great tool for our needs.

Great! QuestionPro is one of the most affordable survey softwares out there. It makes it no only easy to create surveys - but it is also easy to analyze the data!

QuestionPro is incredibly intuitive and easy to use and implement. I was able to figure out to use the software without any guidance.

Sometimes the more complicated features, like skip logic, requires a little bit of reading of the resources provided by QuestionPro.

We liked the reporting options the best along with the security features.

Did take a bit of time to learn how to use the product but we were in a time crunch. Once we figured it all out we really like the product.

Our business interaction with QuestionPro has overall been great.

We were using SurveyMonkey prior to QuestionPro. It was hard to customize our surveys and we found it costly for what we were getting. When we found out that they were going to increase prices for the number of survey responses, we started looking around and found QuestionPro. QuestionPro is very user friendly and customizable. Not only that, they offer a free version for nonprofits which significantly helps our bottom line and helps us serve even more people!

I don't like that data clean-up is cumbersome in the version that we use. There isn't a way to do mass data correction when needed and we have to go survey by survey to make corrections. The only way to make any other corrections is to download the raw data which is difficult to do when you have a larger data set. But it's really only the version that we use - I have no doubt this would be easier if we had to pay for our account.

This has become not just a survey tool, but a main avenue for doing outreach with out beneficiaries (customers). We use it as a tool for receiving requests and outsourcing the collection of data which otherwise would have required us to hire many staff.

The pros: powerful, easy to use, comprehensive, and centralized

The cons: the nonprofit pricing does not include multiple users. Also, re-using questions and building a central db of questions is not user friendly. The functionality is there but is not intuitive for users.Lastly, we would have loved for QP to be able to read from our database or Google sheets when people use it, for example populating a dropdown on the fly -- but to my knowledge no similar software does this at the moment.

We work with and for people who have intellectual/developmental disabilities. The tool has many wonderful features that we've been able to take advantage of to make the resources we create with it more use-friendly, especially for those who don't read, or don't read fluently. We create video voice overs of our surveys, which we host on on YouTube channel. The ability to add those to the items we create is a game-changer for us!

The price is definitely a plus. We first heard about QuestionPro through the non-profit resource TechSoup.org. We'd been using a different survey tool at the time, which was more expensive and didn't have nearly as many features.

We haven't used any of the additional features due to pricing. Allowing a 2nd staff members to access our organization's account would also be cost-prohibitive, but as a small organization, I am really the only full-time user, so we deal with it.

QuestionPro is a very good piece of software. It's flexibility allowed us to meet multiple needs within the same platform, such as deploying timed tests with one-time access keys, as well as standard survey requirements.

Feature rich, we are able to use QuestionPro to solve multiple problems within the same platform, including the obvious surveys, as well as branching surveys, adding interactive form elements and deploying timed online tests. The analytics are also well constructed and saved many hours that we would otherwise have spend on visualising and interrogating those exported data using spreadsheet/ statistical software.

The density of features requires more set-up time to deploy. Certainly worthwhile if you are surveying more than a handful of recipients/ clients; QuestionPro is a tool for mid to large sized projects.

said goodbye to previous survey tools and solutions. QuestionPro is the one that covers all our requirements.

We are performing surveys and market research randomly. before we moved to questionpro we tried to use other survey software, but could not build custom questions as we wanted. with questionpro everything was very customizable.

nothing really. Solid product, great support.