Snap Survey Software
About Snap Survey Software
Awards and Recognition
Snap Survey Software Pricing
Contact Snap Surveys for pricing information and a customized quote that meets your specific needs.
Starting price:
$73.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Snap Survey Software
1 - 5 of 62 Reviews
Thomas
Verified reviewer
Financial Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
For the professionals
I'm using SNAP Surveys for more than 5 years (first within a boutique agency; now within a large organisation) and find this to be the best survey tool out there - also compared to the price that others are charging. Customer support is very reliable should there be technical problems.
PROS- Reporting capacities (the way datatables and derived variables are built) - How data can be piped into the survey (e.g. no need to ask gender, age-group, type of customer related questions when those answers are known and can simply be fed into the survey) - Level of personalisation possible in survey script and invite emails. - Telephone and email support is quick to respond should technical difficulties be encountered. - The fact that surveys are built offline on local machines rather than online (which ensures faster scripting of surveys and any changes to live surveys can be uploaded in one go rather than needing to fiddle with a survey that respondents may be taking at that point)
CONSBuilding visual reports can sometimes be tricky.
Vendor Response
It's great to hear that you are continuing to use and benefit from all the features and extensive capabilities that are available within Snap! I'm also pleased that our offline app is working as it should, enabling you to engage with live surveys, at any time, utilising quicker local connectivity. A top priority for us at Snap is to ensure that we continue to offer exceptionally high standards of customer service in all areas of the business, and that whoever you may need to contact, is always only a phone call away. We have strengthened our support team in line with our growing business so to hear such positive feedback means we are getting it right! Although reporting templates are available within the package, I understand that the more complex and sophisticated reports can be trickier to set up, but once created, often prove invaluable to customers looking for comprehensive and detailed analysis for their survey data. Should you need any assistance with these, our trainin
Replied November 2020
Merrie
Market Research, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Great product...easy to use
Great experience. Easy to get help when needed.
PROSEasy to use. Has all features I need for my stats tables.
CONSMerging data could be an easier function.
Reason for choosing Snap Survey Software
See above
Reasons for switching to Snap Survey Software
Snap was more user friendly and was able to do everything I needed. Tables, clustering etc
Vendor Response
Thank you for your review, Merrie. I will share your feedback about data merging with our development team.
Replied July 2022
Virgil
Non-Profit Organization Management, 10,000+ employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
A versatile OCR and OMR solution that works best for large scale deployment
The experience was good but in the end we determined it wasn't the right product for us. The customer support was kind and helpful but in the end we experienced some bugs and difficulty implementing for our use case, the team at SNAP recognized this and was able to forgive some of the license costs. I appreciate that they were fair and helpful, but it definitely feels like this is a software solution that requires engagement from the software provider's staff. You are getting software+a service with this product, so don't expect a plug'n'play and run it yourself experience from the beginning.
PROSThere is a lot of control over features and OCR/OMR recognition sensitivity. You can also retroactively design scan/capture document maps to work with existing paper documents, and don't need to design your forms in the software. Customer service is friendly and prompt and there are adequate training materials available on the website.
CONSIt has a very steep learning curve and has a high burden on administration without a way to delegate access control and responsibilities such as data validation/cross-checking. The user interface is overly complex and not all functions work reliably as expected. You need to see a significant value to your organization to deploy this because it definitely requires significant staff time commitments to learn and operate.
Reason for choosing Snap Survey Software
We didn't, it was too heavy of a system for our needs with too steep of a learning curve and not as functional of an OMR/OCR solution for our particular use case. I expect it will be good for other orgs who need to digitize a vast diversity of paper forms and documents. We needed something for paper-based surveys only.
Vendor Response
Many thanks for your comments Virgil. I know that our great Support team loved working with you and we were all disappointed that Snap was not suitable for your project. We apologise for any inconvenience you had with Snap, and improvements have now been made and are available in our latest version of the software. Our experienced Research team are experts in Survey design, distribution, data collection and data entry, they are always available to assist our clients and provide data entry including validations. The data can be delivered as raw data and Research Services can provide it either directly as a fully formatted Snap file or, in a range of formats, including Microsoft Word, PowerPoint, PDF, SPSS or CSV. Snap works with our clients in a range of projects both big and small across multiple formats, such as web or paper and multiple languages. Always keep us in mind for any future projects that you may have as we would love to work with you again.
Replied May 2021
Nora
Education Management, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2022
Snap Survey Fan
We provide education programs and Snap Survey allows us to gain meaningful and immediate survey results. We also use Snap Survey to determine where educational knowledge gaps exist.
PROSI love that this software lives on my computer and is always available to me. It works very cleanly and functions well for our team.
CONSI was never able to get the scanning in if paper surveys to read results correctly. I've also never found customization of results reports intuitive
Reasons for switching to Snap Survey Software
Looking for greater functionality and better customer service.]l
Vendor Response
Thank you, Nora, for your awesome review. We loved that the software met many needs for you and your team and that you've enjoyed the functionality and customer service with Snap Surveys. So sorry that the scanning portion of the software has given you a little trouble, but we'd be happy to assist with that if you wanted to reach out to us at sales@snapsurveys.com
Replied July 2022
Sarah E
Legal Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
Powerful survey creation & data management program with some unique features
I've used Snap Survey since 2009. At the time, it provided the best balance of cost and functionality of all survey programs we reviewed. Now, as the price has gone up, the value it provides is not quite as good, especially given its weak reporting abilities. It is still a powerful program that has a lot of great feature and advantages that you can't find in competing products. If you work with paper surveys on any level, it is superior to anything else out there. If you want quick and easy reporting for your own purposes, it is also excellent.
PROSSnap is a powerful program that gives you the benefit of having both a local installation and a cloud-based Web server, which is something I appreciate in the days of cloud computing because having to rely on wifi connections and someone else's server management can be a recipe for disaster. it allows for the creation of question libraries and easy drag-and-drop additions of questions, and powerful formatting management through styles. It offers a simple way to view top-line results and the ways you can print quick reports is simpler and more compact than I've seen in competing products. Snap allows you to create surveys in all kinds of formats, including paper, and it handles them all equally well, which it not true of many competitors. I like that you can automate entry of paper questionnaires with the scanning version because there are still circumstances where paper surveys may be the best solution, in whole or in part. Snap also creates pretty clean exports to SPSS and other formats for more extensive statistical analysis than can be performed within Snap.
CONSSnap's reporting feature is poor. Custom reports are too hard to create and so it has been nearly impossible for us to use Snap to provide reporting for clients on the spot on projects. This is the weakest part of Snap. It is also difficult to learn and not intuitive for people who don't have prior experience with database design and management.
Vendor Response
Thank you, Sarah, for the amazing review! You touched on many things that make Snap Surveys great; from its full functionality, surveys in multiple modes (including paper), and its data export and analytics capabilities. Your feedback on reporting is a fair one and a big reason why we're continuing to develop and expand upon our reporting capabilities in features like Dashboards which is starting to make its way into the lastest updates of Snap XMP. We would be happy to have a discussion on what your reporting needs are and any additional feedback you might have, so we can continue to develop Snap even better than before. Feel free to reach out to sales@snapsurveys.com.
Replied July 2022